Who is using Fider?

[goenning]

I know there are quite a few self hosted Fider instances out and it's growing!

If you are using Fider, could you please drop a comment here and mention why did you choose it? There are hundreds of alternatives, so why Fider?

[Fenrirthviti]

Hey! OBS Project here. We chose Fider for a few reasons.

First, and one of the most important, was that it was open source.

The general stability is very appealing to us as well. We very rarely have to mess with our instance, outside the occasional DB thread locking up and requiring a restart, or when we want to push an update.

However, the simplicity is probably the thing that drew us to the project in the first place to test. Many of the other solutions tend to be kind of bloated with features we do not really need or care about that are difficult to disable or manage. We found that Fider had all the major convenience features we wanted, without a lot of the extra fluff that we didn't need. As an example, the search function which included auto-searching for similar posts when posting a new topic.

Overall, Fider hit our use case very close. While we do have a few (very small, overall) gripes, we have been very happy with it!

[m3nu]

Another happy user here. Using it for BorgBase.com. (Instance here).

I like the seamless social logins and the general simplicity. It does what it should and nothing more. 👍

At a higher level it helps to judge user suggestions. Often I think a suggestion is too specific to implement. In that case I still put it on Fider to make sure I'm not wrong on this.

[gerkevgarderen]

Hi there! We use FIder at JOINSON&SPICE as well, for tracking ideas around innovation. We use it only internally, and are quite happy with the fact that it's open-source and SSO makes for simpler management.

As UserVoice was outside our scope due to pricing (small business!), we started searching for alternatives. We looked around and I actually didn't find any other platforms that offered:

• Ease-of-use (Fider is simple to use, much like what made us look for UserVoice-like product in the first place)
• Affordable / free
• SSO (not a hard requirement but makes implementation much smoother!)
• Private (for us it's internal use only)

[esgn]

Hi !

We're contemplating the idea of using Fider at my place IGN France (not the video game IGN, the cartographic agency of France ;)). I've deployed an instance internally as beta service for users to test. It works well for the current testers (~100 users). The goal is to use Fider as an internal suggestion box.

I chose Fider because it looked simple and clean for the end-user and the code seemed clean enough to refactor / implement new features even if I had never touched a Go/React project before. I was looking for an opensource project who does the job simply and effectively and found only Fider at the time. All the other solutions tends to do a lot of other things and I was just looking for a suggestion box :)

By the way I forked fider a few days ago to implement LDAP auth. It's still work in progress but I already have a first working version. If we stick with Fider we may be interested in adding new features.

Cheers

[RolphH]

We at Leaseweb use Fider for internal feedback gathering. It came out of a hackathon project to be able to gather feedback and selected due to its simplicity to run, some nice integrations with authentication (OAuth2 flows) and being open source.
It runs very well so far. We are now looking for solutions to also provide such a tool to our customers, however at the moment doubting between Fider and other solutions due to the lower maintenance frequency, increasing number op open issues etc. Would be nice to either have more attention to it and/or add additional maintainers to the project for stability/continuity.

[yegors]

Windscribe here, we use Fider to collect customer feedback. We love it because it's self-hosted (main reason), standalone and very simple. Gets the job done without anything extra that we don't care about.

We're willing to pay money to resolve some issues (namely random crashing). Maybe start a Patreon?

[rhuanbarreto]

We use internally for management of feedback and bug tracking from our customers, so we set up one instance per customer on docker.

We chose mainly because it's open source and it's simple enough to fulfill our needs.

But the db thread lock is very annoying.

[acamilleri]

Hi :)

It's used by Scaleway to collect customer feature request about our products.
-> https://feature-request.scaleway.com/

The project is easy to deploy, written in Go and easy to use 👍

[Aikatsui]

Dia dhuit,

We use default and customized fider instances for many projects for collect feedbacks, bugs and discuss user questions. Fider is affordable solution even for individuals and small teams that doesn't has good financial background, it is easy for them to maintain own and more than one feedback site properly however it is not possible to circumscribe for mentioned advantages and there're many essential features contain on this web-app and we can see more on https://feedback.fider.io/

It's good to add "Import" database option to web interface, not only export feature that offer as anyone to leave fider easy. It seems to me @goenning has underestimated about important and valuability of fider project.

[nilsreichardt]

I know that Vectornator is using Fider (https://feedback.vectornator.io/). Vectornator has more than 3.5 million downloads (source: https://www.vectornator.io/company).

I'm not from Vectornator. So I don't know why they use Fider.

[mipapo]

Want to use fider for Runalyze.com - But just saw #883 and now I don't know if we should use it if it's not developed anymore.
Me/We would support this project via opencollective if there will be updates (or if you say there will be updates I would just setup my contribution).
Maybe I could help to give some support here,

Generally I think it's really a beautiful project. I really love the option to add custom oauth implementations. In the moment I'm missing moderated posts (First I want to see the posts before everyone can see it).

Update: Now using it: https://ideas.runalyze.com/

[spencerflagg]

I just began hosting an instance of Fider 👉 (https://s9.altweb.me) on behalf of a new "sovereign computing" project that I find fascinating.

The intent of the site to collect a list self-hostable projects that can be packaged for EmbassyOS, which is an OS designed to allow one-click setup of self-hostable projects and serve them via a Raspberry Pi home-server, over a TOR address.

Rather than use UserVoice to collect these suggestions, I figured that it would be more in the spirit of EmbassyOS to use Fider, a great example of self-hostable FOSS in and of itself. To that end, I'd love to see someone (possibly myself) package Fider for this OS. Might be good exposure for both projects.

Worth noting - this was my first foray into Docker et al, so I'm thankful to have gotten great support here on GitHub to get me up and running. :)

[derveloper]

Hi,

we (my team, SRE) @sipgate using fider since today, running it self-hosted on heroku, very smooth sailing.

We use it to gain feedback from our co-workers for our platform (CI/CD, databases, loadbalancing etc.). Since we're working from home for over 1 year caused by the pandemic, we have very reduced casual interactions with our co-workers within the rest of the company.
Fider seems to ease the communication on what to build next and how to build it.

Thanks for creating fider!

[gs11]

We've recently set up an instance to collect feedback for the replacement of an internal central master data visualization platform.
So far very happy with Fider which runs very fine in a shared Kubernetes cluster.

Hopefully the usage will spread to other domains within the company as well.

[applewiskey]

Hi. I'm working in a pretty big game dev company in infrastructure team.

We're started to use it as part of our infrastructure services catalog. We run one instance of Fider in k8s per service to gather feedback and feature requests from our customers (mostly inside company).

Thank you for continuing support of this product.

[Polarisation]

We use it to gather feedback from the public for the Plum Village (mindfulness) app: https://feedback.plumvillage.app/

It was chosen before I started to work on the project so I'm not sure what alternatives were considered, but we continue to use Fider because it offers a simple user experience compared with typical bug tracking or support platforms.

[jgbreezer]

The JOINSON&SPICE post above echoes the reasons for my decision to start trying it out too. Just starting to explore it for use as project/goals feedback and voting for a hackathon, and beyond that for general ongoing (h)acktivism work to help figure out which things we should work on - Jira et al didn't quite feel right for it, felt too much and too much structure for our early-stage needs.

Its all for a community group supporting a marginalised community (part of LGBTQIA+) that I am pretty involved with, very much grassroots stuff, but one of the largest communities of its type in the UK (if not the largest). Due to the higher levels of poverty in the community, the group doesn't feel like it can charge a fee for membership; it makes do with the odd donation or crowdfunding for specific projects, from those fortunate enough to be able to donate, or selling a few bits of merch.. But that does also limit the budget for everything we do; the org. isn't incorporated, hence hard to get funding from grant givers (and going to a legal structure would be too much work and costs and time, which would take away from actually providing the community). Hence Uservoice and others (which I've used some of for other companies) weren't feasible. I started trying phpback in 2019 for our first hackathon attempt, but ran out of time to set it up properly, just used collaborative documents in the end, which kinda made do, but felt a bit awkward at times. Plus... not a fan of php (can do it, just ugh...).

I actually did a fair bit of hunting around on alternatives lists websites for other options but there was basically almost nothing (or nothing, I don't remember) else to compete with it based on the screenshots I saw looking like what I wanted and not trying to do too much other complex stuff and integrate with business systems we didn't need/want. Fider won because:

• foss, allows us to not worry about the data privacy so much when we can run it ourselves and know who has access to the data (privacy important for many in the community who aren't out about this part of their identity).
• containerised so easily and running on something like heroku on a cheap/free tier. Thanks for those setup instructions though I did have to wipe the db a couple times before the email was correctly setup.
• aim at some point to integrate SSO, via the OAuth with our community platform's OAuth provider (presuming I understand that well enough, but I see docs to help with it). Thats not essential right now but a nice to have.
• seems simple enough for other users to get to grips with; will be technically literate but might be more arty than programmer-y

[AlexMedia]

I am the developer of the Train Sim Community (TSC) mods website. TSC is a Discord server which focuses on several train simulation games, and within the community there's a group of people who like to modify the games. As part of TSC we have a website where people can share their work with the rest of the world.

Initially the website was just a Google Sites website which was maintained manually, but as the number of submissions grew it became impossible to keep up with the workload. So I got involved and made a dedicated website. Rather than going for an 'off the shelf' product the site was built from scratch: there was nothing which matched our requirements and which I actually wanted to use.

In the past a lot of feedback used to come to me via Discord messages and DMs, which I would sometimes miss or would forget to log on Trello. Having all feedback come via Fider is a blessing, it helps me with keeping things organised and to prioritise what gets my attention first. I particularly like that there is an API, I use it to surface the trending suggestions on the homepage of the main site.

https://feedback.mods.trainsimcommunity.com/

[maxfloden]

I have two mobile apps in the healthcare sector that I just setup Fider for. In Swedish. Great tool, thanks for good work!
https://feedback-tillsammans.digicareapp.com
https://feedback-anhorigstod.digicareapp.com

[masteradit]

Hi everyone! We use Fider at Allmity to get user feedback and suggestions for our apps and services. The reason we chose Fider was mainly due to pricing of other alternatives. Our self-hosted version is at https://feedback.allmityapp.com. Thank you for making this amazing project!

[yani-]

We use Fider to collect feature requests for All-in-One WP Migration plugin for WordPress.
https://feedback.wp-migration.com/

[asos-robbell]

We're looking to use Fider at ASOS to prioritise internal features for our Engineering backlog. We're writing some Helm charts for deploying to Kubernetes - would these be of use if we raised a PR against this repo? I see this has been raised previous in #902 but can't see anything in main.

[carlreid]

@asos-robbell A helm chart would be great. Maybe you could host the chart on your own org (https://github.com/asos) instead?

[spencerflagg]

Feedback for Coolify, an open-source & self-hostable Heroku / Netlify alternative.
https://feedback.coolify.io/

Additionally - Coolify now has Fider available as a quickly deployable service on its platform.

[TobiasGrether]

Using Fider at NetherGames on https://feedback.nethergames.org, works really well. Few features missing that could be included but overall very solid

[rampatra]

Hello, I use it for my app Presentify. I mainly chose it because:

• it's open-source
• allows to self-host on Heroku
• nice and simple documentation
• UI is clean (although I prefer the UI in the older version)

I really hope Fider supports Render or some other Heroku alternative soon.

[goenning]

Hey all!

I’m collecting reviews/testimonials for Fider.

If you’re using Fider (regardless of being self hosted or cloud), would you consider giving it a review?

These reviews would help me a lot!

👉 https://love.fider.io/r/sp8FmI

Thanks!

[MyWay]

Hi! Another one, here. We are using it for Chat Gratis. (Instance here).

We chose it due to its simplicity, as our users aren't tech experienced and the social login helps, too.

[alcalyn]

👉 https://love.fider.io/r/sp8FmI

Link is broken.

I discovered Fider this way:

• I use Strapi, I found they use Canny for user feedback
• I check Canny, I looked for open source alternatives on alternativeto.net
• I found Fider was one of the best upvoted and starred on github
• I tried it with Docker, I like it !

I may use it for a personal project still in development, currently hosted at https://playhex.org

[simonaszilinskas]

Hey ! just started using Fider at Open Source Politics: https://roadmap.opensourcepolitics.eu/

Before we used a kanban on Notion, but Fider allows to involve our client community a lot better. We just launched yesterday, but client feedback has been great !