🐔🐔 Before posting an issue

[fonsp]

Hi!

Thank you for using Pluto! Our project is all about human-centered computing - and since you are a human, we would love to hear what you think, even the small things like a button being too small.

What we like most is to talk with you directly! We set up a virtual room where you can come and chat with us, or with other users. Wait a minute for one of us to join 😊

Before posting an issue

Is your comment:

1. 🐙 Something we overlooked - post it in a new GitHub issue!
2. 🙋 A simple/difficult question with an objective answer - create a new GitHub discussion with label "Question"!
3. 💡 A suggestion, feature request or an opinion - use Pluto's built-in feedback system!

[fonsp]

What is the built-in feedback system?

At the bottom of your Pluto notebook, you will see this:

You can type a comment and press Send:

If you want, you can leave your email address:

The feedback will be sent without needing to log in to our suggestion box:

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Why not post it to GitHub issues?

A low-entry way to give short feedback is important to us. We hope to learn about all the small details that make up the overall experience, but on their own, are probably not posted to GitHub issues. Getting the same feedback multiple times actually helps us understand which items are most common.

We are a small team working on the project in our spare time, and we need to spend that time working on Pluto. We find that Issues based on suggestions and opinions take the most amount of time for us to discuss, often because these are difficult questions to discuss objectively.

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We find subjective comments very useful, which is why we have gone out of our way to build an anonymous feedback system directly into Pluto. Please use it all the time!

xoxo,
the Pluto team

[Pocket-titan]

It might be nice to make an issue template which specifically asks if the committer has read this info (maybe put it in a CONTRIBUTING.md & link to it?)

[zenon]

If there'd be a list of the suggestions that came in via the built-in feedback system, that would make me more sure in using it.
(Seems I have a trust issue concerning communication technologies .. :-) )

[fonsp]

If you see the 💕 hearts after posting a message, the message is guaranteed to have been stored in our database! We use google firebase as database, and the 💕 are shown after their confirmation message. If something went wrong, you will get a timeout message with a sad face 😢 asking you to contact us in a different way.