How about using this for support tickets ? #2290

Benjozork · 2020-12-08T19:35:56Z

Benjozork
Dec 8, 2020
Maintainer

🤔

Answered by tareksabet

Dec 8, 2020

testing

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tareksabet · 2020-12-08T19:38:16Z

tareksabet
Dec 8, 2020

testing

1 reply

OddSobriquet Dec 10, 2020

so here's my two cents on this.
I think the discussions feature is quite nice if you want to get more detailed information on a problem you have which you have looked a bit into already and started trouble shooting (very basic troubleshooting).
The help channel on discord on the other hand was great to verify a problem actually exists or if it's just one's own stupidity and lack of ability to work the mod correctly.
In other words. This discussions feature is good for: "Hey I'm facing issue AB which I can't seem to solve. I've already tried x,y,z and nothing worked."
The help channel was fantastic for: "Hey, I'm facing issue CD, anyone else?"

The inhibition (is that the correct word?) on just quickly asking whether an issue exists is much lower on discord compared to here (I see how this is an advantage for you), where you need to open up another ticket. Furthermore, forums (which this pretty much is) also have the problem to sidetrack and possibly have a tiny question result in a massive rat's tail discussion on absolutely everything.
Now, I understand that this is an attempt to illiminate the duplicate questions and I do agree it was getting and is necessary and I also understand that moderating the clusterf* the help channel was at times was more than just labour extensive but pretty exhausting.

I could imagine that maybe if a bot deleted messages in a discord help channel which are older than (just an example) let's say 1 or 2 hours (don't know if this is possible, either) it would still encourage to turn to this git forum for more serious trouble shooting while these "question to verify" maintain in the discord. What I would think is important though, is to still have people search this place first before asking on discord!

I hope this isn't too harshly worded, I'm not the best when it comes to that.