Replies: 20 comments 38 replies
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I agree, it is critical that we understand if and how our app is able to receive authorization for the buyer_email field. |
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They do briefly mention the permission / scope required here at API Etsy. In pertinent part: Applications with commercial access that use the transaction_r permission scope must request access to the buyer_email field separately. Etsy approves these requests on a case by case basis. |
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Are you looking for a way to track and convert majority of your traffic into potential buyers in an easy way? Kindly contact us now for more details or use the link below. THANKS. |
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Yes, I agree as well. |
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Similar agreement here. This looks like another classic example of the Etsy dev team making an arbitrary decision with zero consultation among the dev community. Being able to get buyer Email is foundational. Without it, many apps will simply stop working! |
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Also, one month is nowhere near enough lead time for a change this major. |
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+1 to this. Without API access to messenger (which we would frankly prefer) we have no practical means of communicating with the buyer about their order. All of our orders require customer approval of proofs, and email is the only way we currently have of sending these in an organized, timely manner and getting a response. Unfortunately with Etsy messenger the process is error prone and the response rate from customers is very low. We have brought the API access issue up over the years. We built our app specifically to be able to manage hundreds of (genuinely handmade) orders at once. I doubt that Etsy is planning to open up API access to messenger, so what is the solution? How do we apply for access? Without access to email our app will need major updates and 1 month is very little time to do that. This will hurt our company and more importantly our customers who are familiar with the process and regular, repeat buyers. Please let us know how to apply for access to the email field ASAP. |
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A big +1 to this. Our french shipping providers all requires at least recipient phone number or recipient email address. Without that, impossible to create shipping slips |
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Just be aware that Etsy staff generally doesn't monitor the discussions. If you need to request having access, you should contact them via [email protected]. |
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But of course in the email about this, they say: "Replies to this email will not be monitored, but if you need further assistance, visit our API Developers hub: https://developers.etsy.com/documentation/get-help" |
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Also, as I understand it, not ALL apps will lose this ability. You should be notified if your app is affected. I am guessing (very wild guess) that apps that are shipping apps won't be affected. Could be wrong though. |
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Arbitrary decision making is not acceptable in a professional environment. It’s either all apps have it or none. Preferential treatment is wrong. |
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This is a message from one of the lucky "chosen" 3rd party providers: |
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Which provider was this? |
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We are a shipping app. We filled out the exemption form and provided all of the information required. They have responded to say that we will not be exempted. |
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same here, bunch of clowns. We used to offer tracked postage with email updates, no longer. Making the customer service on their own website worse for customers and sellers alike. No reasons given as well why they will not apply the exemption to our account too. It is so poor. |
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+1. Without the buyers e-mail address (or replacing that access with the ability to send chat messages via API), the entire workflow of our app fails. |
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Even with sending messages by messenger (if that were supported) we had a major problem with that early on because we require a response and tons of customers will reply to the no-reply email notification and then get upset when you don't do what they requested in the response which Etsy bounces and we never see. It's a nightmare scenario and we have... 1 month... to work around it. |
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On the main Open API v3 documentation page, under Commercial Access, the following is stated:
Nothing is mentioned regarding Personal (non-commercial) Apps. Hopefully more information is yet to come. |
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Yep - the form they sent is here: https://docs.google.com/forms/d/1h_lVsqNysY5KeDbgHMKxQI-S6lUu7dBl00gRZoHc5u0/viewform?edit_requested=true |
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Awesome. Thanks for sharing 👏🏻 |
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Be good if they literally had "for providing to shipping providers" as an answer, as "To communicate with the buyer during the fulfillment process" is broad. How is the buyer email address intended to be used (check all that apply)
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I got approved for a private app by following that form |
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We got denied after filling out that form. We are a shipping app and we use the buyer email address only to pass on the the shipping provider. I explained this is great detail on the form. We were denied. |
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I would like to point out that it's not only the shipping companies that require email nowadays, it's also the mandatory online declaration for Customs. I don't know how it works in the u.s. but here in france, the postal service manual interface for Customs declaration takes about 15min to fill, if you're fast. So if i can't do it using automation, i just realistically can't ship outside of the E.U. anymore |
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Excellent point. There’s a lot of scenarios which the Etsy dev team don’t appear to have considered. That’s why there should have been a consultation period IMO. |
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I explained this to them when I filled out the form. They still denied our request for an exemption. |
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+1 shouting into the void of Etsy not listening... will give that form a try though |
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+1 Same problem here! We need the email to communicate with the buyers about their personalized items - since there is no api for the message system. Also we need to pass the email-adress to our shipping provider so the customers get access to multiple actions for their package (allow deposit at their door, change the address, and so on). |
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This API endpoint mentions that we will need |
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Does anyone have any clarification from Etsy on the permitted vs non-permitted use cases for using the buyer's email? |
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Unfortunately, even for an internal app, result was the same for me. |
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Just shipping and customs purposes... |
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I got also approved for an internal app (which uses it for our previews we are sending and also the shipping provider). |
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Really don't understand on which criteria Etsy decides if an app should be approved or not. |
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Maybe it depends on the amount of orders per month/year? |
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Etsy has announced: "Any developers impacted by this change will receive an email from Etsy later today." Since we haven't received any notification, does it mean that our app's access to buyer_email will not be restricted? |
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We got the same response @laloutre87. So they're happy with a seller copying and pasting the buyer's email address into our app (how else can it now work?) rather than just allowing us to import it? If they actually want to protect the buyer's email address then they should implement a simple email relay system like ebay and amazon do. If the seller still has access to the buyer email addressses then they're still not protected at all. |
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I've said it on other discussions, but Etsy don't want sellers using third-party apps. They want everyone using their Apps all the time. That's how they get metrics on how their apps are used. I can't see this API every getting any new features, or even the bugs fixes that we reported here.
Look at their latest "release" fixing the documentation. Wow. Amazing work these guys are spending their time on.
They probably dont have a dedicated API team anymore and it's just beat endeavours.
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
…________________________________
From: Jamie Thompson ***@***.***>
Sent: Friday, January 19, 2024 9:57:26 AM
To: etsy/open-api ***@***.***>
Cc: Subscribed ***@***.***>
Subject: Re: [etsy/open-api] How do we request access to "buyer_email" via Etsy API after February 5th - MANDATORY REQUIREMENT FOR SHIPPING (Discussion #1185)
Yup. Rejected because "the seller can still access the buyer email in the shop manager". So basically protecting the buyer's email isn't a concern, seller can still collect it as he wants, but making automation of time consuming tasks like Customs declarations, shipping labels etc ... seems to cross some line. Un-understandable. Every other marketplaces I know just provide relay emails like ***@***.******@***.***> and relay emails to customer, thus protecting buyer's email without making seller's life worse.
We got the same response @laloutre87<https://github.com/laloutre87>. So they're happy with a seller copying and pasting the buyer's email address into our app (how else can it now work?) rather than just allowing us to import it? If they actually want to protect the buyer's email address then they should implement a simple email relay system like ebay and amazon do. If the seller still has access to the buyer email addressses then they're still not protected at all.
—
Reply to this email directly, view it on GitHub<#1185 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AFKGDF47X6IHUYDLY27S4VLYPI7QNAVCNFSM6AAAAABBNEQLPCVHI2DSMVQWIX3LMV43SRDJONRXK43TNFXW4Q3PNVWWK3TUHM4DCNZZGQ4TE>.
You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>
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Looks like the form is closed - anyone have any other info on exemptions? Like others, we pass the email along to carriers - some require an email, so it's either that or a fake email address. |
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Did you ever figure out a new way to ask for exemptions? I have a personal (non-commercial) app that relies on accessing the buyer email to send a proof of their design so I can get approval before beginning the manufacturing. I need this working and it seems like people earlier in the thread were able to get approvals for that. |
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@jminardi I asked for an exemption. For a well-established third party shipping application. We were denied an exemption. I asked for a reconsideration, especially based on our demonstrable relationships with eBay and Amazon, which include annual audits by Deloitte, but no. They just said no again. No explanation. Just no. |
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I emailed Etsy developer support but have not gotten any meaningful response. For now we're using a fake email address if the buyer email isn't available. |
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For anyone who is using their app internally and also uses Shipstation, I assume that the Etsy-->Shipstation integration will still be provided with the buyer Etsy email addresses. Knowing that, you could grab the email address from the Shipstation API if it was critical for you to have. Not a solution of course, but potentially a relatively painless workaround. |
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hi guys, they took it from my live application with no explanation, just that they decided not to give the rights to my app. And no answer to the question what is needed to get the rights. I also created a new application, the approval for it is pending since over a month. |
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and others
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As you may know, email is a mandatory field for shipping with many providers. We at the same time have been pressured to eliminate the use of dummy email addresses to satisfy this requirement.
A. Does Etsy plan on providing a forwarding email address much like Amazon does?
B. Why does your team offer no mention of HOW to gain permission to continue receiving buyer_email in the announcement: #1184 or the emailed announcement. It just says
If your application is not authorized to access this fieldC. How can we request permission to retain buyer_email and phone number for the purposes of fulfillment of the order.
This decision is going to prevent your sellers from shipping their orders after February 5th.
Thanks.
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