Deleting tickets doesn't work

[lghamie]

I installed a plain new diamantedesk, using diamantedesk-docker.

Installation worked fine, with no errors, and creating tickets worked perfectly.

But, when trying to DELETE them, I get:

Error occurred while deleting the ticket.

And in the container logs I see:

172.18.0.1 - - [30/Jan/2018:18:07:31 +0000] "DELETE /desk/tickets/delete/DB-1 HTTP/1.1" 500 252 "http://localhost:8015/desk/tickets/view/DB-1" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36"

Any ideas? Tell me of any logs that I should send to you. The installation es pretty plain, I only created one ticket, but probably failing because I didn't configure any mailing agent.

[northdakota]

Hi @lghamie,
Could you please login to your container via ssh and check log files situated in
app/logs?

[lghamie]

Yes,

I got this on prod.log:

[2018-02-01 10:34:10] request.CRITICAL: Uncaught PHP Exception RuntimeException: "SplFileInfo::getMTime(): stat failed for /var/www/diamante/app/cache/prod/security/nonces/8/[ZmQ1NDY1ZmRmYzBmYTMyZTczNg==][1].doctrinecache.php" at /var/www/diamante/vendor/oro/platform/src/Oro/Bundle/SecurityBundle/Cache/WsseNoncePhpFileCache.php line 171 {"exception":"[object] (RuntimeException(code: 0): SplFileInfo::getMTime(): stat failed for /var/www/diamante/app/cache/prod/security/nonces/8/[ZmQ1NDY1ZmRmYzBmYTMyZTczNg==][1].doctrinecache.php at /var/www/diamante/vendor/oro/platform/src/Oro/Bundle/SecurityBundle/Cache/WsseNoncePhpFileCache.php:171)"} []
[2018-02-02 14:13:52] request.CRITICAL: Uncaught PHP Exception Twig_Error_Runtime: "An exception has been thrown during the rendering of a template ("User loading failed. User not found") in "/var/www/diamante/src/Diamante/DeskBundle/Resources/views/Ticket/view.html.twig" at line 16." at /var/www/diamante/app/cache/prod/classes.php line 5813 {"exception":"[object] (Twig_Error_Runtime(code: 0): An exception has been thrown during the rendering of a template ("User loading failed. User not found") in "/var/www/diamante/src/Diamante/DeskBundle/Resources/views/Ticket/view.html.twig" at line 16. at /var/www/diamante/app/cache/prod/classes.php:5813, RuntimeException(code: 0): User loading failed. User not found at /var/www/diamante/src/Diamante/UserBundle/Api/Internal/UserServiceImpl.php:116)"} []
[2018-02-02 14:14:16] diamante.ERROR: Exception occurred: Unknown Entity namespace alias 'OroSearchBundle'. [] []

[lghamie]

Hi guys, Sorry to bother again, but... any update on this?