Privacy Policy
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Last updated: Nov 24th, 2023
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This privacy policy (“Privacy Policy”) is in this context governs the access and usage of the mGramSeva mobile application and web portal (https://mgramseva-dwss.punjab.gov.in), an initiative of the DWSS, Department of Water Supply and Sanitation, Government of Punjab, Bharat. This policy outlines how mGramSeva handles personal and usage information in accordance with applicable Indian laws. -
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1. Types of Information Collected:
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We collect various types of information, including personal, demographic, location, and device-related data. The information collected depends on the services used and may vary over time. -
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2. Use of Personal Information and Collected Data:
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3. Management of Personal Information: -
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4. User Control:
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-5. Use of Personal Information: -
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Personal information may be used for:
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6. Information Sharing:
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7. Grievance Redressal:
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In case of grievances, complaints can be sent to miscell.dwss@punjab.gov.in.
Or write us at:
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Terms and Conditions (TNC) for mGramSeva
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Last updated: Nov 24th, 2023
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1. Acceptance of Terms:
-By accessing and using mGramSeva, you agree to be bound by these Terms of Service/Use. If you do not consent to these Terms or any part thereof, refrain from downloading/accessing mGramSeva and using its services. Your consent to these Terms is mandatory. -
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2. Scope and Offered Services:
-mGramSeva is designed to provide citizens with single point access to Panchayat level services. The scope of services will evolve over time. -
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3. Responsibility and Ownership of Information:
-Users are responsible for the authenticity of personal information provided during registration. mGramSeva and its registered Service Providers may store information electronically for service delivery, personalization, analytics, and legal requirements. mGramSeva reserves the right to refuse or remove unlawful, offensive, or violative content. -
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4. Consent for Aadhaar Registration: -
-By registering with Aadhaar, users authorize mGramSeva to use Aadhaar information for authentication and fetching eKYC data from UIDAI servers for service delivery. -
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5. Limitation on Liability:
-mGramSeva does not guarantee specific requirements, uninterrupted availability, 100% security, or error-free operation. In no event will mGramSeva, or the Government of Punjab be liable for any loss or damage arising from the use of mGramSeva. -
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6. Limitation on Use:
-mGramSeva is for Employees of DWSS use only, and commercial exploitation is prohibited. Users shall not decompile, reverse engineer, or engage in unauthorized use. Unauthorized software/tools to access, monitor, or copy mGramSeva is prohibited. -
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7. Right to Modify or Terminate:
-mGramSeva reserves the right to modify or discontinue the service, with or without notice. mGramSeva may terminate user accounts and refuse future use without prior notice. Such termination may result in the loss of account content. -
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8. Applicable Law:
-These Terms are governed by Indian law. Any dispute arising under these Terms is subject to the exclusive jurisdiction of the courts located in Mohali, Punjab. -
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9. Proprietary Rights and License:
-All trademarks, copyright, and intellectual property rights in mGramSeva belong to, Government of Punjab, India. Unauthorized use may result in legal action. -
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10. Conditions of Use:
-mGramSeva and its services are not available to individuals previously removed from using mGramSeva services by the Government of Punjab,India. -
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These Terms supersede all earlier versions, and users are encouraged to review the mGramSeva website for further details and updates. Your continued use of mGramSeva implies acceptance of any changes. -
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