diff --git a/src/design/service-design/service-design-approach.md b/src/design/service-design/service-design-approach.md index 9bfaceca4..2aaa104b2 100644 --- a/src/design/service-design/service-design-approach.md +++ b/src/design/service-design/service-design-approach.md @@ -19,7 +19,7 @@ experience of applying service design to projects at dxw. their expected solutions), alongside the recognised needs and problems that have initiated the project. This session happens early in the inception phase so that the outcomes can inform the project roadmap. We may use this - [problem framing template](https://docs.google.com/spreadsheets/d/1ygq9oF97XI5VebbchAP422oLo6SigkK_Ts__0TaS0-Y/edit?usp=sharing) + [problem framing template](https://miro.com/miroverse/frame-the-problem/) to help structure the discussion with stakeholders. * Problem framing results in a clear and careful articulation of the problem and the **measurable impact** that will result from the project. Arriving at this