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<!doctype html>
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<h1 class="text-left"><strong>Best practice guidance</strong></h1>
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<div class="col-12 mx-auto">
<div class="block accordionpanelblock ">
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<div class="container-xl">
<h2 class="color-default">All-IP Programme</h2>
<div class="row">
<div class="col-12">
<div class="accordion">
<div class="accordion-item destination-accordian">
<div class="accordion-header" id="headingOne">
<button type="button" class="accordion-button collapsed" data-bs-toggle="collapse"
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All-IP Programme Information
</p>
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</button>
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<div id="collapse59" class="accordion-collapse collapse" data-bs-parent="#myAccordion"
style="">
<div class="card-body">
<p><a
href="https://www.offta.org.uk/__data/assets/pdf_file/0018/191124/trial-best-practice-guide.pdf">All-IP
trial best practice guide (PDF, 819.5 KB)</a><br>Last updated: 21 April 2023</p>
<p><a
href="https://www.offta.org.uk/__data/assets/excel_doc/0017/191123/bpg-feedback-form.xlsx">BPG
feedback form (XLSX, 11.8 KB)</a><br>Last updated: 11 February 2020</p>
<p><a
href="https://www.offta.org.uk/__data/assets/excel_doc/0029/191873/Migration-Journeys.xlsx">Migration
journeys (XLSX, 17.4 KB)</a><br>Last updated: 20 February 2020</p>
<p><a
href="https://www.offta.org.uk/__data/assets/pdf_file/0024/208932/Industry-Priciples-for-All-IP-Migration.pdf">Industry
Principles for All-IP Migration (PDF, 177.7 KB)</a><br>Last updated: 16 August 2021
</p>
</div>
</div>
</div>
<div class="accordion-item destination-accordian">
<h2 class="mtop-3 color-default">Consumer Switching (pre EECC)</h2>
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<button type="button" class="accordion-button collapsed" data-bs-toggle="collapse"
data-bs-target="#collapse60" aria-expanded="false">
<h2>
<p class="accordion-head">
Consumer switching
</p>
</h2>
</button>
</div>
<div id="collapse60" class="accordion-collapse collapse" data-bs-parent="#myAccordion"
style="">
<div class="card-body">
<p><a
href="https://www.offta.org.uk/__data/assets/pdf_file/0031/145678/Industry-BPG-Consumer-Switching.pdf">Industry
best practice guide – Consumer switching (PDF, 413.4 KB)</a><br>Last updated: 29
September 2021</p>
<p><a
href="https://www.offta.org.uk/__data/assets/pdf_file/0022/226093/Appendix-G-NoT-E2E-Process-Swimlanes.pdf">Appendix
G – NoT E2E Process Swimlanes (PDF, 116.7 KB)</a><br>Last updated: 29 September 2021
</p>
<p><a
href="https://www.offta.org.uk/__data/assets/pdf_file/0030/145677/BPG-WLTs-Mgtns-ELT-Avoidance.pdf">Best
practice guide – WLTs migrations ELT avoidance (PDF, 398.6 KB)</a><br>Last updated:
29 September 2021</p>
<p><a
href="https://www.offta.org.uk/__data/assets/pdf_file/0032/145679/Industry-CoP-Special-Service-Restoration.pdf">Industry
code of practice – Special service restoration (PDF, 209.5 KB)</a><br>Last updated:
29 September 2021</p>
</div>
</div>
</div>
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<button type="button" class="accordion-button collapsed" data-bs-toggle="collapse"
data-bs-target="#collapse61" aria-expanded="false">
<h2>
<p class="accordion-head">
MPF Access Line ID (ALID) Help Line
</p>
</h2>
</button>
</div>
<div id="collapse61" class="accordion-collapse collapse" data-bs-parent="#myAccordion"
style="">
<div class="card-body">
<p><a
href="https://www.offta.org.uk/__data/assets/pdf_file/0030/145695/MPFALIDHelpLineTactical-Process.pdf">MPF
ALID Help Line <strong>–</strong> Tactical process (PDF, 257.7 KB)</a><br>Last
updated: 2 December 2021</p>
</div>
</div>
</div>
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<div class="accordion-header" id="heading4">
<button type="button" class="accordion-button collapsed" data-bs-toggle="collapse"
data-bs-target="#collapse63" aria-expanded="false">
<h2>
<p class="accordion-head">
Retailer IDs (RIDs)
</p>
</h2>
</button>
</div>
<div id="collapse63" class="accordion-collapse collapse" data-bs-parent="#myAccordion"
style="">
<div class="card-body">
<div id="retailer_ids_rids" class="accordion__panel__content" aria-expanded="true"
aria-hidden="false" style="">
<p><a
href="https://www.offta.org.uk/__data/assets/pdf_file/0030/145686/RID-Industry-Best-Practice-Guide.pdf">Retailer
IDs (RIDs) <strong>–</strong> Industry best practice guide (PDF, 193.6
KB)</a><br>Last updated: 29 September 2021</p>
<ul>
<li><a
href="https://www.offta.org.uk/__data/assets/pdf_file/0027/145683/App-A-COCO-reports-OFCOM-Guidance.pdf">Appendix
A: COCO reports <strong>–</strong> Ofcom guidance (PDF, 353.8 KB)</a><br>Last
updated: 29 September 2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/pdf_file/0019/226081/App-B-RID-BPG-BAU-and-Change-scenarios.pdf">Appendix
B: RID BPG-BAU and change scenarios (PDF, 107.4 KB)</a><br>Last updated: 29
September 2021</li>
</ul>
</div>
</div>
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</div>
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data-bs-target="#collapse64" aria-expanded="false">
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<p class="accordion-head">
Cancel Other
</p>
</h2>
</button>
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<div id="collapse64" class="accordion-collapse collapse" data-bs-parent="#myAccordion"
style="">
<div class="card-body">
<div id="cancel_other" class="accordion__panel__content" aria-expanded="true"
aria-hidden="false" style="">
<p><a
href="https://www.offta.org.uk/__data/assets/pdf_file/0033/145689/Industry-Guide-to-Cancel-Other.pdf">Industry
guide to Cancel Other (PDF, 146.5 KB)</a><br>Last updated: 29 September 2021</p>
<p><a
href="https://www.offta.org.uk/__data/assets/pdf_file/0025/145690/IndustryGuidetosellingcompliantly.pdf">Industry
guide to selling compliantly (PDF, 117.1 KB)</a><br>Last updated: 29 September
2021</p>
<p><a
href="https://www.offta.org.uk/__data/assets/pdf_file/0025/226078/Openreach-Cancel-Other-Expedite-Process-Flow.pdf">Openreach
Cancel Other expedite process – Flow chart (PDF, 126.3 KB)</a><br>Last updated: 29
September 2021</p>
<p><a
href="https://www.offta.org.uk/__data/assets/pdf_file/0027/145692/openreach-cancel-other-expedite-process-steps.pdf">Openreach
Cancel Other expedite process – Steps (PDF, 233.5 KB)</a><br>Last updated: 29
September 2021</p>
<p><a
href="https://www.offta.org.uk/__data/assets/pdf_file/0032/145688/btw-cancel-other-expedite-urgent-service-restoaration-cp-processes.pdf">BTW
Cancel Other and Urgent Service Restoration processes – CP process (PDF, 543.0
KB)</a><br>Last updated: 29 September 2021</p>
</div>
</div>
</div>
</div>
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<h2 class="mtop-3 color-default">Number Portability Industry Documents</h2>
<button type="button" class="accordion-button collapsed" data-bs-toggle="collapse"
data-bs-target="#collapse65" aria-expanded="false">
<h2>
<p class="accordion-head">
Introduction to Fixed Line Porting in the UK
</p>
</h2>
</button>
</div>
<div id="collapse65" class="accordion-collapse collapse" data-bs-parent="#myAccordion"
style="">
<div class="card-body">
<div id="introduction_to_fixed_line_porting_in_the_uk" class="accordion__panel__content"
aria-expanded="true" aria-hidden="false">
<p><a
href="https://www.offta.org.uk/__data/assets/pdf_file/0021/212646/Introduction-to-Fixed-Line-Porting-in-the-UK.pdf">Introduction
to Fixed Line Porting in the UK (PDF, 380.5 KB)</a><br>Last updated: 2 February
2021</p>
<p><a
href="https://www.offta.org.uk/__data/assets/pdf_file/0018/234045/number-porting-quick-start-guide.pdf">Number
Porting Quick Start Guide (PDF, 197.5 KB)</a><br>Last updated: 18 March 2022</p>
</div>
</div>
</div>
</div>
<div class="accordion-item destination-accordian">
<div class="accordion-header" id="heading7">
<button type="button" class="accordion-button collapsed" data-bs-toggle="collapse"
data-bs-target="#collapse66" aria-expanded="false">
<h2>
<p class="accordion-head">
Number Port Service Establishment
</p>
</h2>
</button>
</div>
<div id="collapse66" class="accordion-collapse collapse" data-bs-parent="#myAccordion"
style="">
<div class="card-body">
<div id="introduction_to_fixed_line_porting_in_the_uk" class="accordion__panel__content"
aria-expanded="true" aria-hidden="false">
<div id="number_port_service_establishment" class="accordion__panel__content"
aria-expanded="true" aria-hidden="false" style="">
<p><a
href="https://www.offta.org.uk/__data/assets/pdf_file/0023/212648/Number-Port-Service-Establishment.pdf">Number
Port Service Establishment (PDF, 338.0 KB)</a><br>Last updated: 2 February 2021
</p>
<ul>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0026/214667/App-B1-GNP-Planning-Request-Form.doc">App
B1 – GNP Planning Request Form (DOC, 20.5 KB)</a><br>Last updated: 2 March
2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0027/214668/App-B2-GNP-Switch-Types.doc">App
B2 – GNP Switch Types (DOC, 20.0 KB)</a><br>Last updated: 2 March 2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0028/214669/App-B3-GNP-SE-and-M-Issues.doc">App
B3 – GNP SE & M Issues (DOC, 20.5 KB)</a><br>Last updated: 2 March 2021
</li>
<li><a
href="https://www.offta.org.uk/__data/assets/excel_doc/0020/214670/App-B4-GNP-Generic-FTP-Input.xls">App
B4 – GNP Generic FTP Input (XLS, 24.5 KB)</a><br>Last updated: 2 March 2021
</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0021/214671/App-B5-GNP-FTP-Process.doc">App
B5 – GNP FTP Process (DOC, 48.5 KB)</a><br>Last updated: 2 March 2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0022/214672/App-B6-GNP-PoD-Process.doc">App
B6 – GNP PoD Process (DOC, 27.5 KB)</a><br>Last updated: 2 March 2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0023/214673/App-B7-GNP-HLSD.doc">App
B7 – GNP-HLSD (DOC, 174.5 KB)</a><br>Last updated: 2 March 2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/excel_doc/0024/214674/App-B8-GNP-PDI.xls">App
B8 – GNP PDI (XLS, 71.0 KB)</a><br>Last updated: 2 March 2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/excel_doc/0025/214675/App-B9-GNP-PNI.xls">App
B9 – GNP PNI (XLS, 38.0 KB)</a><br>Last updated: 2 March 2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0026/214676/App-B10-GNP-Guidance-Notes-for-completing-SE-Certificate.doc">App
B10 – GNP Guidance Notes for completing SE Certificate (DOC, 37.0
KB)</a><br>Last updated: 2 March 2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0027/214677/App-B11-GNP-SE-Certificate.doc">App
B11 – GNP SE Certificate (DOC, 34.0 KB)</a><br>Last updated: 2 March 2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0028/214678/App.A-NGNP-Service-Establishment-Request-templatePE.docx">App
A – NGNP Establishment Request Form (PE) (DOCX, 21.7 KB)</a><br>Last updated:
2 March 2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0029/214679/App.B-NGNP-Contacts-Register-templatePC.docx">App
B – NGNP Contact Register Form (PC) (DOCX, 22.3 KB)</a><br>Last updated: 2
March 2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0021/214680/App.C-NGNP-Planning-Request-templatePP.docx">App
C – NGNP Planning Form (PP) (DOCX, 22.0 KB)</a><br>Last updated: 2 March 2021
</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0022/214681/App.D-NGNP-Order-Forecast-Request-templatePG.docx">App
D – NGNP Order Forecast Form (PG) (DOCX, 22.1 KB)</a><br>Last updated: 2 March
2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/excel_doc/0023/214682/App.E-NGNP-NPOR-templatePO.xlsx">App
E – NGNP Order Form (PO) (XLSX, 36.6 KB)</a><br>Last updated: 2 March 2021
</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0024/214683/App.F-Notes-on-NGNP-NPOR-Template.docx">App
F – NGNP Order Form (DOCX, 23.8 KB)</a><br>Last updated: 2 March 2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/excel_doc/0025/214684/App.G-NGNP-Bulk-NPOR-templatePB.xlsx">App
G – NGNP – Bulk Port Order Form (PB) (XLSX, 40.6 KB)</a><br>Last updated: 2
March 2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0026/214685/App.H-NGNP-Porting-Failure-Notification-templatePF.docx">App
H – NGNP – Porting Failure Form (PF) (DOCX, 23.1 KB)</a><br>Last updated: 2
March 2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0027/214686/App.J-NGNP-Pre-Allocation-Port-Reservation-Request-templatePA.docx">App
J – NGNP – PAP Form (PA) (DOCX, 21.7 KB)</a><br>Last updated: 2 March 2021
</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0028/214687/App.K-NGNP-Certificate-Engineering-Testing.docx">App
K – NGNP Certificate – Engineering Testing (DOCX, 34.9 KB)</a><br>Last
updated: 2 March 2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0029/214688/App.L-NGNP-Certificate-Operational-Readiness-Testing.docx">App
L – NGNP Certificate – ORT (DOCX, 35.0 KB)</a><br>Last updated: 2 March 2021
</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0030/214689/App.M-NGNP-CLoA.docx">App
M – New CLoA (Customer Letter of Authorisation) (DOCX, 21.2 KB)</a><br>Last
updated: 2 March 2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0022/214690/App.N-NGNP-Industry-Agreed-SLAs.docx">App
N – NGNP Industry Agreed SLAs (DOCX, 21.0 KB)</a><br>Last updated: 2 March
2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0023/214691/App.P-NGNP-Service-Establishment-Test-Schedule.docx">App
P – NGNP Service Establishment Test Schedule (DOCX, 76.5 KB)</a><br>Last
updated: 2 March 2021</li>
<li><a
href="https://www.offta.org.uk/__data/assets/word_doc/0024/214692/App.R-Non-Geo-SE-ORT-Test-Matrix.docx">App
R – NGNP SE ORT-Test Matrix (DOCX, 47.9 KB)</a><br>Last updated: 2 March 2021
</li>
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