Features Introduced:
- A new media channel--tasks--has been added to Connect's offerings, alongside chat and voice. With this release, Streams, in conjunction with TaskJS now supports this feature with relevant apis, etc.
- VoiceId: You can find relevant apis for using the feature in the src/api.js file.
- Agent App features: Connect is expanding its agent-app offering with an agent application container called Agent App. Within agent app you can embed CCP UI, Customer Profiles UI, and Wisdom UI.
- onConnectionOpened and onConnectionClosed websocket manager apis were introduced.