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CMS Platform Support -Product Team Communication #20057

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LisaLindsey opened this issue Dec 9, 2024 · 0 comments
Open
7 tasks

CMS Platform Support -Product Team Communication #20057

LisaLindsey opened this issue Dec 9, 2024 · 0 comments
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CMS Team CMS Product team that manages both editor exp and devops

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@LisaLindsey
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User Story or Problem Statement

As a Product Team Member, I want clear instructions on how to request CMS support, So that I can efficiently get help when needed.

Description or Additional Context

Steps for Implementation

Acceptance Criteria

  • Platform support form location identified
  • Required information checklist provided
  • Expected response times communicated
  • Priority guidelines explained
  • Alternative contact methods defined
  • Emergency escalation process documented
  • -Example support requests provided
@LisaLindsey LisaLindsey added Needs refining Issue status UX writing CMS team practice area labels Dec 9, 2024
@LisaLindsey LisaLindsey changed the title Product Team Communication CMS Platform Support -Product Team Communication Dec 9, 2024
@gracekretschmer-metrostar gracekretschmer-metrostar added CMS Team CMS Product team that manages both editor exp and devops and removed Needs refining Issue status UX writing CMS team practice area labels Dec 11, 2024
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@LisaLindsey @gracekretschmer-metrostar