CMS Platform Support On-call Rotation Schedule

[LisaLindsey]

User Story or Problem Statement

The CMS team needs an efficient on-call rotation system to manage platform support requests, ensuring consistent coverage, and maintaining high-quality support response.

Description or Additional Context

Steps for Implementation

• Create assignment process
• Define escalation paths

Acceptance Criteria

• Weekly rotation schedule established
• Primary and backup responders assigned
• - Handoff process documented
• - Coverage hours defined
• - Holiday/PTO coverage plan
• - Emergency escalation path
• - Workload tracking system