Facilities UX Sync agenda (2023)

[kmariepat-cityfriends]

Meeting Purpose and Structure

This is a weekly meeting where we focus on the following actions:

• Presenting UX work for feedback / signoff
• Roadmapping UX work for prioritized initiatives
• Refining cards for upcoming UX work

Agenda:

• The agenda is updated on a weekly basis by Dave Pickett
• Draft agenda will be sent out ~24 hours in advance via Slack
• If you have an item you would like to add, you can always add a comment to the ticket async
• Agenda items should have clear action-oriented language. Why are we looking at this item? What is the desired feedback or next step?

Attendees:

• Core attendees are Facilities UX team members and Facilities PM / DM / PO
• All other attendees are optional and may choose to join or skip based on agenda

Note: 10/20/2023 – Updated meeting title and description

Agenda items for 12/21

Main event

• Overflow discussions from Q1 meeting
• Touch base on Updates to VAMC Police data page after collab cycle feedback #15631 before sending to CAIA / Midpoint
• This meeting scheduling in 2024

Stretch or async

• (If ready) review proposals from Determine content model for displaying VA Police contact information per facility when there are multiple numbers per system #16415
• FUTURE MEETING Discuss [EPIC] Migrate Sketch files to Figma & clean up #16337

[jilladams]

Fac Locator

I've moved content of this ticket body for FacLocator: into #11542

Facility Locator:

1. Get sign off on Designs internally (week of 6/19)
2. Kick off platform collab cycle with design intent meeting (week of 6/26)
3. Incorporate feedback from platform
4. Pause on usability work until post VBA Editor Research

VBA

into #10514

VBA:

• Final content from Sitewide Content
• Designs: update with final content & sign off internally
• Review front end designs with VBA
• Review Conversation guide & Usability testing Tasks re: final content / designs
• Review open questions from CMS collab touchbase on content specs

Sprint 87

• Review Service Taxonomy + other aspects of VBA design with Content

Sprint 88

• Alexis to compile recommendations for UX Research Artifacts based on feedback from sitewide content
• Jordan to incorporate sitewide content feedback into designs
• VBA Design sign off internally
• Cindy to provide input design (+ prototype) upon return
• Cindy to review Alexis recommendations and finalize UX Research Artifacts

Stretch Sprint 88

• Have Midpoint Review with Platform
• Start to build Prototype

Sprint 89

• PO signoff on Research Plan + Conversation Guide
• Research Ops Review w/ Shane or other team member
• Kickoff meeting with Perigean
• Begin Recruiting (allow 5 business days)
• Piloting
• Send signup for observing to VBA ROs present this option in VBA RO meeting on 7/19

Sprint 90

• Conduct Usability

Sprint 91

• Synthesize research + presentation created for VBA RO audience

[jilladams]

Keeping the ticket open for now, to keep track of what we need to next refine, until I'm more organized on that front.

[cindymerrill]

@jilladams This should NOT have been checked off for VBA because that's what's blocked:
Designs: update with final content & sign off internally

[jilladams]

Thurs 7/20:
department-of-veterans-affairs/va.gov-team#62212
department-of-veterans-affairs/va.gov-team#62175

• VBA content spec work -maybe alexis? [Content Spec Drupal work for VBA Regional Office MVP · Issue VBA Pilot MVP - Drupal content modeling & spec work #13096 -0- Alexis may have capacity in this sprint
• Opp: synthesize previous editorial research / make recommendations
  • Jo did this to some extent as her first project, re: editors of CMS products broadly (meaning: Facilities, as Fac products are the only ones to have had Editor research conducted. e.g. COVID facility status, Blake has done some)
  • Jo's meta-analysis Synthesis of past CMS editor research (pre-2023) #13019
  • Alexis can familiarize herself as a starting point
• Who has capacity? What do we need to do to utilize it?

[mmiddaugh]

Regarding CC Design intent for the Facility Locator "Consider: is there any reason users may want to sort their search results on some criteria other than closest distance?"

We do have Veteran feedback on this topic, informed by Facility Locator Discovery Research in November 2019:

Summary Finding 1. Veterans search by a specific service and by distance when choosing a location to visit. The Facility Locator proved most helpful when Veterans understood what services they could receive from locations nearest to them.

[mmiddaugh]

The following items look actionable before Midpoint review:

• Replace modal with drawer for use with multiple filters
• Review icons library for suitable option to use for provider core training complete,
• Investigate US system segmented button group as possible replacement for tabs and check on tech implementation
• Explore other placements for the button that opens the filter modal/dropdown

I added the accessibility feedback about map markers to a comment on Improve usability of mobile map #12919

[jilladams]

Bless. Swapped narrative out of body here in favor of link to #14533 that contains this consolidated list.

[jilladams]

Thurs 7/27:

• Midpoint review artifact: signed off by Michelle, Cindy, Jordan
  • https://www.sketch.com/s/891d33ae-152d-471c-ab5d-9aedf89cf6ff
  • https://www.sketch.com/s/891d33ae-152d-471c-ab5d-9aedf89cf6ff/p/9BAF00BD-1CA9-4FCF-A14B-E2B3D31A18E6/canvas
• Midpoint review ticket: Collaboration Cycle for Sitewide Facilities VBA Regional Offices  va.gov-team#46029
• VBA content tickets
• VBA Research blockers
• Facility Locator next steps / what's important

VBA Regional Office Modernization MVP (#10514)

Who has capacity? What do we need to do to utilize it?

Design:
Q. Other than clickable prototype, what's left for design?
A. Editor interface, TBD decisions on workflow.
And, update prototype with CAIA final content re: service accordions.

Q. What's smart to do for pipelining Design / CMS Build, based on what we've learned on PW?
A. Moving in lockstep with Drupal eng is nice, to confirm that Design isn't designing something that's not possible in Drupal, and that Drupal isn't building a bad UX.

Next steps:

1. Dave completes Update existing spec document with feedback from CMS Collab Cycle #14265
2. CMS build tickets in VBA Pilot MVP - Dev Work #12595 need to be updated for reality relative to the finalized specs.
3. Cut corresponding Design ticket for each CMS Skeleton build

Content:

• Spec Centralized Content content type for VBA #13799 -- TBD judgement call on whether this in MVP scope or not, could go into Nat'l rollout instead / hard coded for MVP. Spec Centralized Content content type for VBA #13799 (comment)

  • Next step: FE architecture conversation to understand difference in the lift if the data is hard coded. And: effort from CMS team, including CMS Collab Cycle.

• Spec banner content type for VBA #13811
• SPIKE: Research & document Worklow previous failure and impact to VBA plans #14529 - Steve/ Dave to summit & refine
  • Spec roles and permissions #13800
• [SPIKE] Proposal for terms/fields in Service Taxonomy for RO MVP #11267
• Finalize VBA fields for VA Services taxonomy with stakeholders #14551
  • Team #58511 (Services CAIA ticket) - close loop re: Content in open accordions after midpoint
    • Service accordions: Midpoint review "Home Loans accordion content - this is just one of three service accordions, we plan to have openable in the usability prototype. We would like to get sign off from Platform at Midpoint Review on the overall structure of the accordion interior and then create the Create clickable Prototype of VBA RO page #13960. Could we plan on having y'all look at the Home Loan & other 2 accordions content again once we're in the prototype stage? What are the tickets we will pull into sprint 90 to unblock"

Research:

• Identify all Research blockers
  • Understand the state of the Service Accordions
    • For research: testing content in the accordions is one of our Research goals. If we keep that, we need 1) A treatment of an open accordion, 2) with content (not lorem), tho content doesn't have to be final.
    • Service accordion copy is drafted (DaveP)
    • Midpoint review artifact: is confirming the structure of the design as Lorem, to reduce distractions
    • After Midpoint signoff on structure: we will get CAIA review of the draft content
    • When CAIA signs off: We will put that content into the prototype, and Research is unblocked.
  • make sure any needed new tickets are refined for next sprint
  • Update flow in epic body (VBA Regional Offices Pilot MVP #10514)

• Veteran usability: FE Usability Research #10197 now contains full set of research tickets (based on Income Limits tickets)
• Editor:
  • UX: synthesize previous editorial research / make recommendations #14528
  • Figure out what we are doing about VBA - Editor Current State Usability Research #10185

---

Facility Locator (#11542)

• Implement CC design intent feedback #14533

• Prep for veteran usability testing (Tickets are stubbed out / blank, and need to be populated with runbook contents or replaced with runbook versions)

---

VAMC Hardening (#12920)

Harden VAMC Facility Map
Harden Required Health Services

Product
Need to:

• Confirm: are Map & Required Health Services linked, or 2 separate efforts?
• Identify tickets that exist
• Clean out into an MVP epic for this effort

---

Other priorities

[jilladams]

Drafted agenda for 8/3, based on open items from today, in ticket body.

[davidmpickett]

Just updated the main comment to reflect current state of affairs and expected discussion points for 8/17

[aklausmeier]

@xiongjaneg I think it's good to keep UX aware of work in this Spike ticket re: Typeahead as it may impact how research and prototype is planned/implemented.

[xiongjaneg]

@aklausmeier Noted, thank you. Added to AC.

[mmiddaugh]

Suggest adding [CONSIDER] Multiple photos#10891

[jilladams]

@davidmpickett @ALogsdon3 (cc @xiongjaneg ) Could we tomorrow also look at upcoming sprint and any queued tickets that Alexis might be comfortable picking up while Jordan is OOO next week?

[cindymerrill]

I'm going to remove myself as an Assignee on this ticket. Feel free to add me back on if I do work with Facilities in the future :)

[cindymerrill]

Maybe someone beat me to it? I did just receive any notification about the last comment on this ticket.

[davidmpickett]

Maybe someone beat me to it? I did just receive any notification about the last comment on this ticket.

Unsubscribing from notifications is technically a separate action from un-assignment. Anyone can assign/unassign, but only you can unsubscribe from notifications.

[cindymerrill]

@davidmpickett I just found the "unsubscribe" button on this ticket, and I clicked it! So now I'm all set :)

[davidmpickett]

Closing this in favor of a fresh ticket for 2024 #16586