From 9ad03bb4f0b94c5a62a2fc263ffadd4456f7f2cb Mon Sep 17 00:00:00 2001
From: Jo Franchetti <jofranchetti@gmail.com>
Date: Tue, 11 Jun 2024 21:43:26 +0100
Subject: [PATCH] updating fulfillment policy (#496)

---
 deploy/manual/fulfillment-policy.md | 19 +++++++++++++++++++
 sidebars/deploy.js                  |  3 ++-
 2 files changed, 21 insertions(+), 1 deletion(-)
 create mode 100644 deploy/manual/fulfillment-policy.md

diff --git a/deploy/manual/fulfillment-policy.md b/deploy/manual/fulfillment-policy.md
new file mode 100644
index 000000000..ce8fdb9a7
--- /dev/null
+++ b/deploy/manual/fulfillment-policy.md
@@ -0,0 +1,19 @@
+# Fulfillment Policy
+
+## Refund Policy 
+
+At Deno Deploy, we strive to provide exceptional service. If you are not satisfied with our service, you may request a refund under the following conditions:
+
+A refund must be requested within 14 days of the initial purchase or upgrade of any subscription plan.
+Refunds may be considered if the service fails to function correctly and if the issue cannot be resolved by our support team within a reasonable time frame.
+No refunds will be issued for services used in violation of our terms of service or for problems clearly attributable to user error or external platform changes.
+Recurring subscriptions may be canceled but are only eligible for a refund for the initial billing cycle if requested within the 14-day period.
+
+## Cancellation Policy 
+
+You can cancel your Deno Deploy subscription at any time under the following terms:
+
+Subscription cancellations are effective immediately, and the service will continue to run until the end of the current billing period.
+To cancel your subscription, please navigate to your account settings on the Deno Deploy dashboard and select 'Cancel Subscription'.
+Once the subscription is canceled, no further charges will be incurred, but you are responsible for any charges accrued before the effective date of cancellation.
+Contact Us For more information about our fulfillment policies, or if you require assistance, please contact our support team at [deploy@deno.com](mailto:deploy@deno.com).
diff --git a/sidebars/deploy.js b/sidebars/deploy.js
index fd0455def..0febdbf39 100644
--- a/sidebars/deploy.js
+++ b/sidebars/deploy.js
@@ -112,10 +112,11 @@ const sidebars = {
     },
     {
       type: "html",
-      value: "<div>Policies and Limts</div>",
+      value: "<div>Policies and Limits</div>",
       className: "section-header",
     },
     "manual/acceptable-use-policy",
+    "manual/fulfillment-policy",
     "manual/privacy-policy",
     "manual/security",
     {