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Troubleshooting

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Yashua edited this page May 17, 2018 · 8 revisions

If you experience an issue running the plugin refer to this document to see if your issue is addressed. Please first open the developer console and note any errors in red. View instructions to open the console for various browsers.

Popup doesn't open

If the popup appears to open and close immediately it's often due to a payload-invalid error. You can open your developer console and look for errors. You may see something like this in red:

[FastSpring API] (!) Error: Error received:  – 400 – "payload-invalid"

This is usually an indication that your settings in the plugin setup are incorrect. Specifically double check the following fields:

  • Private Key
  • Storefront
  • Access Key

If any of these are invalid it will yield such an error. Ensure your storefront does not have a protocol (http://) or ending slashes/spaces.

ERR_CERT_COMMON_NAME_INVALID

This error stems from an invalid storefront path. Ensure this path is correct.

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