Government services, programs, rules, and operations too often serve the process not the people. That’s why Governor Gavin Newsom created the Office of Digital Innovation (ODI). We use people-centered design and technology to reimagine and deliver equitable, effective services to Caliornians. Better serving people starts with understanding their needs, challenges and expectations. + (Find out how you can join our growing team!)
-Too often, government services don’t actually meet the needs of the people who use them. California Office of Digital Innovation (ODI) will work to change that by putting residents’ needs at the heart of state services. Whether it’s homelessness, housing, wildfires, or any one of the serious issues facing California, ODI will partner with innovators across the state to deliver radically better services. - Learn how you can join our growing team
- - -ODI will work collaboratively with state agencies to improve digital services for Californians. Our work will include early stage research and prototyping for new projects as well as independent counsel and advice on existing large projects.
+We focus on creating and delivering lasting change, not just quick fixes. We work with state agencies and departments to reimagine the core processes, technology systems, and policies that problems are rooted in.
+Build intuitive digital solutions like websites, data systems, and APIs, that make it easier to access state services.
+Redesign how the state shows information, so all Californians can use it, understand it and get the resources they need.
+Envision solutions that anticipate Californians’ needs and help them get assistance quickly and with minimal effort.
+Gather and share data and insights about Californians’ needs and challenges to improve programs and policy.
+Identify and eliminate inequity, exclusion, and bias in state program requirements, policies, and technical systems.
+Equip state workers with the training and tools they need to understand people’s needs and create better services.
+Put Californians at the heart of service design. Use qualitative and quantitative user research to inform everything from discovery to delivery.
+Streamline state processes by eliminating redundancy, automating steps and reducing paper-to-digital transfer.
Foster a culture of experimentation, creativity, and iteration. Build a team of passionate, diverse people committed to human-centered design and agile delivery practices.
+Focus leaders’ attention on those issues and problems that matter most to Californians and recommend solutions.
Ensure long term product sustainability by making sure departments have the skills and capacity to continually improve services.
+Encourage data portability, collaboration, and transparency while protecting Californians’ security and privacy.
We hire and develop cross-discipline staff with blended backgrounds in tech, design, data, policy, strategy, and research. Our team comes from within the public and private sector. We understand the intricacies of government services and programs. We bring empathy, curiosity, data, technology, and a host of other tools to identifying and solving problems.
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