From b59c1a250c2f47d5becc5017a39d41a73866a16f Mon Sep 17 00:00:00 2001 From: Brett McStotts Date: Tue, 26 Sep 2023 16:42:19 -0400 Subject: [PATCH] Update Documentation.md with RequestStorageAccess announcement --- Documentation.md | 1 + 1 file changed, 1 insertion(+) diff --git a/Documentation.md b/Documentation.md index 65ce930..404cbf8 100644 --- a/Documentation.md +++ b/Documentation.md @@ -15,6 +15,7 @@ Run `npm run release` to generate new release files. Full instructions for build In version 1.x, we also support `make` for legacy builds. This option was removed in version 2.x. # Important Announcements +1. September 2023 - Amazon Connect CCP uses cookies for authentication. As part of Google's Privacy Sandbox initiative, Google Chrome has announced plans to block third-party cookies (that is, cookies passed between two top level domains). Version 2.7.1 comes with request storage access API implementation which allows CCP to continue using third party cookies. Learn more. 1. December 2022 - In addition to the CCP, customers can now embed an application that provides guided experiences to your agents using the connect.agentApp. See the [updated documentation](https://github.com/amazon-connect/amazon-connect-streams/blob/master/Documentation.md#initialization-for-ccp-customer-profiles-wisdom-and-customviews) for details on usage. * ### Guided experiences for agents + With Amazon Connect you can now create guided step-by-step experiences that walk agents through tailored views that focus on what must be seen or done by the agent at a given moment during an interaction. You can design workflows for various types of customer interactions and present agents with different step-by-step guides based on context, such as call queue, customer information, and interactive voice response (IVR). This feature is available in the Connect agent workspace as well as an embeddable application that can be embedded into another website via the Streams API. For more information, visit the AWS website: https://aws.amazon.com/connect/agent-workspace/