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Email channel via Tasks and SES #47

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adding Email via Tasks and SES
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124 changes: 62 additions & 62 deletions README.md
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# Amazon Connect Snippets

This repository is a collection of code snippets for working with different parts of Amazon Connect. The snippets are organized by language. There's an additional directory called `tools` and a collection of projects that come with associated CloudFormation templates and Contact Flows in the `projects/` directory.

We currently have snippets in:

* Python under [python/](python/)
* Java under [java/](java/)
* DotNet (C#) under [dotnet/](dotnet/)
* Javascript under [javascript/](javascript/)
* Go under [go/](go/)
* PowerShell [powershell/](powershell/)
* Tools [tools/](tools/)

Feel free to add more languages. Please follow the requirements in each subdirectory README.

## Snippets

| Name | Description | Links |
| ---- | ----------- | ----- |
| Outbound Dial | Uses the [StartOutboundVoiceContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartOutboundVoiceContact.html) API to call a number. | [Java](java/OutboundExample) [DotNet](dotnet/OutboundExample) [Go](go/StartOutboundVoiceContact) |
| Holiday Check | Can be used to check for holidays in a contact flow | [Python](python/holidaycheck) |
| Sync Instance User Data | Can be used to sync basic user information from one instance to another instance | [Python](python/syncinstances) |
| Lex Default Intent Function | pass the utterance used in Lex on default intent to a contact attribute in connect | [Python](python/LexDefaultIntentUtterance) |
| Get Available Agents | Uses the [GetCurrentMetricData](https://docs.aws.amazon.com/connect/latest/APIReference/API_GetCurrentMetricData.html) API to get all available agents in a queue | [Go](go/GetQueueAvailableAgents) |
| Add Connect User | Add a new user to Amazon Connect | [PowerShell](powershell/New-ConnectUser) |
| Multi Account / Multi Instance Metric Collection | Collect metrics from multiple accounts | [Python](python/multiaccountmetrics/multi_account_metrics.py) |
| Restrict Deskphone in CCP | Enforce deskphone settings with javascript in the CCP | [Javascript](javascript/restrict-deskphone-in-ccp) |
| Remote Control Center | Centrally manage prompts and routing configurations in DynamoDB | [Python](python/remote-control-center) |
| Contact Flow Helper | A single AWS Lambda function which provides a set of basic math and text tools to help manipulate data in contact flows | [Python](python/contactflowhelper)|
| Create Tasks Programmatically | CloudFormation template to enable you to programmatically create an Amazon Connect Task | [Javascript](javascript/programmatically-create-task-example)

## Projects

| Name | Description | Links |
| ---- | ----------- | ----- |
| Context Routing | Uses CTR processing, Lambda, and DynamoDB to track IVR task completion and return callers to incomplete tasks | [CloudFormation](projects/ContextRouting) |
| SCV-CrossAccountSMS | Uses Lambda and cross account permissions to allow Salesforce Service Cloud Voice provisioned Amazon Connect instances to utilize SNS to send SMS messages. | [CloudFormation](projects/SCV-CrossAccountSMS) |
| CallerHistory | The caller history project utilizes AWS Lambda and Amazon DynamoDB to record if an individual has contacted previously though a user defined identifier and records time of last contact. | [CloudFormation](projects/CallerHistory) |
| CrossRegionCrossAccount | This project shows how to call an AWS Lambda function that exists in a separate account or a separate region using AWS Lambda permissions. | [CloudFormation](projects/CrossRegionCrossAccount) |
| GetSetDataByID | This project expands on the CallerHistory project by implementing additional functionality to get, put, and update items in Amazon DynamoDB. | [CloudFormation](projects/GetSetDataByID) |
| LastAgentRouting | This project shows how to potentially implement last agent routing for customers using a voice channel.| [CloudFormation](projects/LastAgentRouting) |
| RoutingFeatureRouting | This project shows how to capture a routing feature and use that to dynamically route a caller in a contact flow.| [CloudFormation](projects/RoutingFeatureRouting) |
| LambdaAlias | This project shows how to provide access to an AWS Lambda function Alias from Amazon Connect.| [CloudFormation](projects/LambdaAlias) |
| ContextRouting | This project demonstrates how you can use contact trace record processing, Lambda, and DynamoDB to track a callers progress through an IVR task, such as making a payment, and return them to that task should they be disonnected.| [CloudFormation](projects/ContextRouting) |
| Rate Limiter | The rate limiter project utilizes AWS Lambda and Amazon DynamoDB dynamically to add rate limiting a caller to a Amazon Connect queue based on their phone number and/or IP address.| [CloudFormation](projects/RateLimiter) |
| CCP Log Parser| A visualisation tool to visualise CCP logs to help troubleshoot client side errors | [link](tools/CCPLogParser) |
| Connectivity Test Tool | This tool checks which web browser the agent is running, the network configuration from the client side and whether the microphone has required permissions. | [link](tools/CCPConnectivityTestTools) |
| Dynamic Contact Center | This project demonstrates how you can use persistent session attributes to develop modular, repeatable and dynamic contact flows | [CloudFormation](projects/DynamicContactCenter)

## Contributions

Make sure the `.gitignore` per language is applied.
Make sure your snippet has no external dependencies.
Make sure your snippet is self contained.

### Values for variables

* `InstanceId` : `c2e9dc6f-3f69-40e2-b0ec-f78d0c62bee6`
* `ContactFlowId`: `ae4e2be3-5541-4c57-9738-217052e61eb3`
* `DestinationPhoneNumber` : `+12065550101`
* `SourcePhoneNumber` : `+12065550100`
# Amazon Connect Snippets
This repository is a collection of code snippets for working with different parts of Amazon Connect. The snippets are organized by language. There's an additional directory called `tools` and a collection of projects that come with associated CloudFormation templates and Contact Flows in the `projects/` directory.
We currently have snippets in:
* Python under [python/](python/)
* Java under [java/](java/)
* DotNet (C#) under [dotnet/](dotnet/)
* Javascript under [javascript/](javascript/)
* Go under [go/](go/)
* PowerShell [powershell/](powershell/)
* Tools [tools/](tools/)
Feel free to add more languages. Please follow the requirements in each subdirectory README.
## Snippets
| Name | Description | Links |
| ---- | ----------- | ----- |
| Outbound Dial | Uses the [StartOutboundVoiceContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartOutboundVoiceContact.html) API to call a number. | [Java](java/OutboundExample) [DotNet](dotnet/OutboundExample) [Go](go/StartOutboundVoiceContact) |
| Holiday Check | Can be used to check for holidays in a contact flow | [Python](python/holidaycheck) |
| Sync Instance User Data | Can be used to sync basic user information from one instance to another instance | [Python](python/syncinstances) |
| Lex Default Intent Function | pass the utterance used in Lex on default intent to a contact attribute in connect | [Python](python/LexDefaultIntentUtterance) |
| Get Available Agents | Uses the [GetCurrentMetricData](https://docs.aws.amazon.com/connect/latest/APIReference/API_GetCurrentMetricData.html) API to get all available agents in a queue | [Go](go/GetQueueAvailableAgents) |
| Add Connect User | Add a new user to Amazon Connect | [PowerShell](powershell/New-ConnectUser) |
| Multi Account / Multi Instance Metric Collection | Collect metrics from multiple accounts | [Python](python/multiaccountmetrics/multi_account_metrics.py) |
| Restrict Deskphone in CCP | Enforce deskphone settings with javascript in the CCP | [Javascript](javascript/restrict-deskphone-in-ccp) |
| Remote Control Center | Centrally manage prompts and routing configurations in DynamoDB | [Python](python/remote-control-center) |
| Contact Flow Helper | A single AWS Lambda function which provides a set of basic math and text tools to help manipulate data in contact flows | [Python](python/contactflowhelper)|
| Create Tasks Programmatically | CloudFormation template to enable you to programmatically create an Amazon Connect Task | [Javascript](javascript/programmatically-create-task-example)
## Projects
| Name | Description | Links |
| ---- | ----------- | ----- |
| Context Routing | Uses CTR processing, Lambda, and DynamoDB to track IVR task completion and return callers to incomplete tasks | [CloudFormation](projects/ContextRouting) |
| SCV-CrossAccountSMS | Uses Lambda and cross account permissions to allow Salesforce Service Cloud Voice provisioned Amazon Connect instances to utilize SNS to send SMS messages. | [CloudFormation](projects/SCV-CrossAccountSMS) |
| CallerHistory | The caller history project utilizes AWS Lambda and Amazon DynamoDB to record if an individual has contacted previously though a user defined identifier and records time of last contact. | [CloudFormation](projects/CallerHistory) |
| CrossRegionCrossAccount | This project shows how to call an AWS Lambda function that exists in a separate account or a separate region using AWS Lambda permissions. | [CloudFormation](projects/CrossRegionCrossAccount) |
| GetSetDataByID | This project expands on the CallerHistory project by implementing additional functionality to get, put, and update items in Amazon DynamoDB. | [CloudFormation](projects/GetSetDataByID) |
| LastAgentRouting | This project shows how to potentially implement last agent routing for customers using a voice channel.| [CloudFormation](projects/LastAgentRouting) |
| RoutingFeatureRouting | This project shows how to capture a routing feature and use that to dynamically route a caller in a contact flow.| [CloudFormation](projects/RoutingFeatureRouting) |
| LambdaAlias | This project shows how to provide access to an AWS Lambda function Alias from Amazon Connect.| [CloudFormation](projects/LambdaAlias) |
| ContextRouting | This project demonstrates how you can use contact trace record processing, Lambda, and DynamoDB to track a callers progress through an IVR task, such as making a payment, and return them to that task should they be disonnected.| [CloudFormation](projects/ContextRouting) |
| Rate Limiter | The rate limiter project utilizes AWS Lambda and Amazon DynamoDB dynamically to add rate limiting a caller to a Amazon Connect queue based on their phone number and/or IP address.| [CloudFormation](projects/RateLimiter) |
| CCP Log Parser| A visualisation tool to visualise CCP logs to help troubleshoot client side errors | [link](tools/CCPLogParser) |
| Connectivity Test Tool | This tool checks which web browser the agent is running, the network configuration from the client side and whether the microphone has required permissions. | [link](tools/CCPConnectivityTestTools) |
| Dynamic Contact Center | This project demonstrates how you can use persistent session attributes to develop modular, repeatable and dynamic contact flows | [CloudFormation](projects/DynamicContactCenter)
| Email Channel using SES and Tasks | This project demonstrates how you can use Tasks and Amazon SES as a way to support email communications through Amazon Connect | [CloudFormation](projects/amazon-connect-email-channel)
## Contributions
Make sure the `.gitignore` per language is applied.
Make sure your snippet has no external dependencies.
Make sure your snippet is self contained.
### Values for variables
* `InstanceId` : `c2e9dc6f-3f69-40e2-b0ec-f78d0c62bee6`
* `ContactFlowId`: `ae4e2be3-5541-4c57-9738-217052e61eb3`
* `DestinationPhoneNumber` : `+12065550101`
* `SourcePhoneNumber` : `+12065550100`
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## Code of Conduct
This project has adopted the [Amazon Open Source Code of Conduct](https://aws.github.io/code-of-conduct).
For more information see the [Code of Conduct FAQ](https://aws.github.io/code-of-conduct-faq) or contact
[email protected] with any additional questions or comments.
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# Contributing Guidelines

Thank you for your interest in contributing to our project. Whether it's a bug report, new feature, correction, or additional
documentation, we greatly value feedback and contributions from our community.

Please read through this document before submitting any issues or pull requests to ensure we have all the necessary
information to effectively respond to your bug report or contribution.


## Reporting Bugs/Feature Requests

We welcome you to use the GitHub issue tracker to report bugs or suggest features.

When filing an issue, please check existing open, or recently closed, issues to make sure somebody else hasn't already
reported the issue. Please try to include as much information as you can. Details like these are incredibly useful:

* A reproducible test case or series of steps
* The version of our code being used
* Any modifications you've made relevant to the bug
* Anything unusual about your environment or deployment


## Contributing via Pull Requests
Contributions via pull requests are much appreciated. Before sending us a pull request, please ensure that:

1. You are working against the latest source on the *main* branch.
2. You check existing open, and recently merged, pull requests to make sure someone else hasn't addressed the problem already.
3. You open an issue to discuss any significant work - we would hate for your time to be wasted.

To send us a pull request, please:

1. Fork the repository.
2. Modify the source; please focus on the specific change you are contributing. If you also reformat all the code, it will be hard for us to focus on your change.
3. Ensure local tests pass.
4. Commit to your fork using clear commit messages.
5. Send us a pull request, answering any default questions in the pull request interface.
6. Pay attention to any automated CI failures reported in the pull request, and stay involved in the conversation.

GitHub provides additional document on [forking a repository](https://help.github.com/articles/fork-a-repo/) and
[creating a pull request](https://help.github.com/articles/creating-a-pull-request/).


## Finding contributions to work on
Looking at the existing issues is a great way to find something to contribute on. As our projects, by default, use the default GitHub issue labels (enhancement/bug/duplicate/help wanted/invalid/question/wontfix), looking at any 'help wanted' issues is a great place to start.


## Code of Conduct
This project has adopted the [Amazon Open Source Code of Conduct](https://aws.github.io/code-of-conduct).
For more information see the [Code of Conduct FAQ](https://aws.github.io/code-of-conduct-faq) or contact
[email protected] with any additional questions or comments.


## Security issue notifications
If you discover a potential security issue in this project we ask that you notify AWS/Amazon Security via our [vulnerability reporting page](http://aws.amazon.com/security/vulnerability-reporting/). Please do **not** create a public github issue.


## Licensing

See the [LICENSE](LICENSE) file for our project's licensing. We will ask you to confirm the licensing of your contribution.
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Copyright Amazon.com, Inc. or its affiliates. All Rights Reserved.

Permission is hereby granted, free of charge, to any person obtaining a copy of
this software and associated documentation files (the "Software"), to deal in
the Software without restriction, including without limitation the rights to
use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of
the Software, and to permit persons to whom the Software is furnished to do so.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER
IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN
CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

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