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Can't play call recording in AC contact channel record #163

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chenxi365 opened this issue Nov 1, 2022 · 3 comments
Open

Can't play call recording in AC contact channel record #163

chenxi365 opened this issue Nov 1, 2022 · 3 comments

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@chenxi365
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Can't play recording in AC contact channel record after making a call.
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@ilove2git
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The version of CTI adapter we installed above in Salesforce is 5.19 while the lambda package version in AWS is 5.18. Since both installations are done automatically, we can't select particular version to install. Meanwhile, i notice one advice from this article is best to keep same version between CTI adapter and Lambda Package. I'm wondering if it has something to do with this playback not working issue. Thanks and looking forward to your reply

@ilove2git
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Another weird thing is the Recording and Transcript board disappeared all of a sudden and never come out again. Have no idea what happened
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@air720boarder
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Any updates on this? I'm seeing similar issues on my end

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@air720boarder @ilove2git @chenxi365