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2024-2-21-Add_a_Payment_Link.md

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Usability testing: Add a payment link

2024-02-21 / Sprint 47

Aims

  • Explore participants’ understanding of the payment link process acquired from three options for content on the payment link page.
  • Understand the amount of content and context that users need to have a good understanding of the payment link feature

Users

  • Civil Servants
  • 4 users

Methodology

  • Usability testing

Key Headlines

  • The initial version of the feature was comprehensible to users and they appeared able to set up payment links in the Forms interface.
  • Users anticipate a time consuming process to get set up to use GOV.UK Pay involving others in their organisation such as finance colleagues.
  • The long version of the content gave users the clearest understanding of the feature.
  • We identified a number of areas to iterate the content to improve the understanding of the feature.
  • Participants were happy to use the feature, with the caveat that they would need to get sign off and processes in place to use GOV.UK Pay.
  • There is a need for more guidance on how to set up GOV.UK Pay to accept a GOV.UK Forms generated reference number

Supporting Evidence