2023-09-06 / Sprint 37
- Test acceptance of the ‘early access’ sign up journey
- Understand how new users feel about the journey / process
- Understand how dept admin users feel about the process
- Identify any barriers to adoption of GOV.UK Forms through an ‘early access’ model
- Civil Servants
- 6 users
- Usability Testing
- Participants were clear about the journey from trial account to editors, and were keen to explore the tool for their uses.
- Some were less clear on whether they met the requirements, particularly around the type of organisation and whether that organisation is a partner.
- Each stage of the process was clear, but participants had a need to understand the whole process and how it would play out for them.
- We identified a number of specific and detailed issues to consider in the content of the journey.