2023-08-09 / Sprint 31-34
- To understand attitudes towards signing up for a new online tool
- To test the usability of two authentication methods
- To understand attitudes towards and needs for trial account
- Civil Servants
- 5 users
- Usability Testing
- Using an email code rather than a password felt different to participants, but they were all relatively comfortable with it.
- Participants preferred the Auth0 journey due to the simple look and feel and the numeric codes.
- Most participants would have got started with the tool rather than reading the landing page thoroughly. But they said it was clear and useful when they read the content.
- The concept of a limited trial account was clearly understood. The main limitation was seen as not being able to share forms with the public. But participants weren’t yet clear on how they would move beyond the trial.