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[Bug]: Can't connect to DKB bank via GoCardless #2248

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sebcourant opened this issue Jan 19, 2024 · 5 comments
Closed
1 task done

[Bug]: Can't connect to DKB bank via GoCardless #2248

sebcourant opened this issue Jan 19, 2024 · 5 comments
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bug Something isn't working needs info We need more information from the OP before continuing

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@sebcourant
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Verified issue does not already exist?

  • I have searched and found no existing issue

What happened?

Was able to connect other accounts (N26), however, when connecting to DKB, the GoCardless connect page just closes and Actual "Link you account" pop up times out and closes.

Not sure if the issue is due to Actual or to GoCardless.

What error did you receive?

No response

Where are you hosting Actual?

None

What browsers are you seeing the problem on?

No response

Operating System

None
@sebcourant sebcourant added the bug Something isn't working label Jan 19, 2024
@MatissJanis
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👋 Would you mind sharing two log files with us to help debug the issue?

  1. browser logs
  2. server logs

@MatissJanis MatissJanis added the needs info We need more information from the OP before continuing label Jan 19, 2024
@MatissJanis
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Closing due to lack of information.

@MatissJanis MatissJanis closed this as not planned Won't fix, can't repro, duplicate, stale Feb 1, 2024
@Kontor23
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Hi, have the same exact problem. @MatissJanis how to send you the log files you need?

@Karaguya2164
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I have the same problem, too. Not sure though how to retrieve the right logs.

@Karaguya2164
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I tried linking my account today again and it seems to work now.

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@sebcourant @MatissJanis @Kontor23 @Karaguya2164