From 2d7f6920ead945ce226f5c223440ba6be9757c3b Mon Sep 17 00:00:00 2001 From: Dane Powell Date: Wed, 23 Oct 2024 08:52:06 -0700 Subject: [PATCH] CLI-1418: Move issues to discussions and support (#1817) * CLI-1418: Move issues to discussions and support * Update README.md --- .github/ISSUE_TEMPLATE/bug_report.md | 38 ----------------------- .github/ISSUE_TEMPLATE/feature_request.md | 20 ------------ .github/ISSUE_TEMPLATE/support_request.md | 20 ------------ CONTRIBUTING.md | 30 ------------------ README.md | 5 +++ 5 files changed, 5 insertions(+), 108 deletions(-) delete mode 100644 .github/ISSUE_TEMPLATE/bug_report.md delete mode 100644 .github/ISSUE_TEMPLATE/feature_request.md delete mode 100644 .github/ISSUE_TEMPLATE/support_request.md diff --git a/.github/ISSUE_TEMPLATE/bug_report.md b/.github/ISSUE_TEMPLATE/bug_report.md deleted file mode 100644 index f3d5c415e..000000000 --- a/.github/ISSUE_TEMPLATE/bug_report.md +++ /dev/null @@ -1,38 +0,0 @@ ---- -name: Bug report -about: Create a report to help us improve -title: '' -labels: bug -assignees: '' - ---- - -**Describe the bug** -A clear and concise description of what the bug is. - -**To Reproduce** -Steps to reproduce the behavior: -1. Go to '...' -2. Click on '....' -3. Scroll down to '....' -4. See error - -**Expected behavior** -A clear and concise description of what you expected to happen. - -**Screenshots** -If applicable, add screenshots to help explain your problem. - -**Desktop (please complete the following information):** - - OS: [e.g. iOS] - - Browser [e.g. chrome, safari] - - Version [e.g. 22] - -**Smartphone (please complete the following information):** - - Device: [e.g. iPhone6] - - OS: [e.g. iOS8.1] - - Browser [e.g. stock browser, safari] - - Version [e.g. 22] - -**Additional context** -Add any other context about the problem here. diff --git a/.github/ISSUE_TEMPLATE/feature_request.md b/.github/ISSUE_TEMPLATE/feature_request.md deleted file mode 100644 index 11fc491ef..000000000 --- a/.github/ISSUE_TEMPLATE/feature_request.md +++ /dev/null @@ -1,20 +0,0 @@ ---- -name: Feature request -about: Suggest an idea for this project -title: '' -labels: enhancement -assignees: '' - ---- - -**Is your feature request related to a problem? Please describe.** -A clear and concise description of what the problem is. Ex. I'm always frustrated when [...] - -**Describe the solution you'd like** -A clear and concise description of what you want to happen. - -**Describe alternatives you've considered** -A clear and concise description of any alternative solutions or features you've considered. - -**Additional context** -Add any other context or screenshots about the feature request here. diff --git a/.github/ISSUE_TEMPLATE/support_request.md b/.github/ISSUE_TEMPLATE/support_request.md deleted file mode 100644 index acf13ef0e..000000000 --- a/.github/ISSUE_TEMPLATE/support_request.md +++ /dev/null @@ -1,20 +0,0 @@ ---- -name: Support request -about: Ask questions and get help -title: '' -labels: support -assignees: '' - ---- - -**Describe the issue** -A clear and concise description of the issue. - -**Impact** -What is the impact of this issue on your business or application? e.g., is it blocking deployments, destroying data, or just a nuisance? - -**Time sensitivity** -Does this issue have a fixed deadline to address? - -**Where does the issue occur?** -Please provide your Acquia CLI version, any log output after running the command with the verbose flag (-vvv), and information on the environment where you are running the application (e.g., locally or in Acquia Cloud) diff --git a/CONTRIBUTING.md b/CONTRIBUTING.md index a19a3b232..7acc642e9 100644 --- a/CONTRIBUTING.md +++ b/CONTRIBUTING.md @@ -1,35 +1,5 @@ # Contributing -## General guidelines - -- Issues filed directly with this project aren’t subject to a service-level agreement (SLA). -- The project maintainers are under no obligation to respond to support requests, feature requests, or pull requests. -- If more information is requested and no reply is received within a week, issues may be closed. - -Newly filed issues will be reviewed by a maintainer and added to the backlog milestone if accepted. - -Acquia doesn’t publish timelines or road maps to reflect when individual issues will be addressed. If you would like to request prioritization of a specific ticket, complete the following tasks: - -- Submit product feedback through your Technical Account Manager or [submit a support ticket](https://docs.acquia.com/support/#contact-acquia-support) on your Cloud subscription. -- Vote for the relevant issue by adding a +1 reaction. -- Submit a pull request, which will receive priority review. - -## Submitting issues - -Before submitting an issue, be sure to search for existing issues (including closed issues) matching your issue. Duplicate issues will be closed. - -Take care when selecting your issue type, and if you aren’t sure of the issue type, consider submitting a support request. - -- Feature request: A request for a specific enhancement for this project. A feature request is distinct from a bug report because it indicates a missing feature for this project instead of a literal error with this project. Feature requests are distinct from support requests because they’re specific and atomic requests for new this project features, instead of a general request for help or guidance. - -- Bug report: A defined instance of this project not behaving as expected. A bug report is distinct from a feature request because it represents a mismatch between what this project does and what this project claims to do. A bug report is distinct from a support request by including specific steps to reproduce the problem (ideally starting from a fresh installation of this project) and justifying why the instance is a problem with this project rather than with an underlying tool, such as Composer or Drush. - -- Support request: A request for help or guidance. Use the issue type if you aren’t sure how to do something or can’t find a solution to a problem that may or may not be a bug. Before filing a support request, review documentation for solutions to common problems and general troubleshooting techniques. - -If you have an Acquia subscription, consider filing a support ticket instead of an issue to receive support subject to your SLA. - -After selecting your issue type, be sure to complete the entire issue template. - ## Submitting pull requests Pull requests must also adhere to the following guidelines: diff --git a/README.md b/README.md index 9736e3127..c9b4d9ab1 100644 --- a/README.md +++ b/README.md @@ -9,3 +9,8 @@ Acquia CLI is not a local development environment. If you are looking for an int ## Installation and usage Install instructions and official documentation are available at https://docs.acquia.com/acquia-cli/install/ + +## Support + +- To receive support from Acquia, visit the [Acquia Support Portal](https://acquia.my.site.com/s/). +- To receive support from and discuss ideas with other Acquia CLI users, visit the [discussions section](https://github.com/acquia/cli/discussions) on GitHub.