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403 Error on Create Connected Account for Marketplace #2564

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AnastasiosHJW opened this issue Dec 11, 2024 · 1 comment

AnastasiosHJW commented Dec 11, 2024

Hello
We have a Marketplace account operating on the live environment. However, when a user attempts to create a connected account, we get a 403 Error: Forbidden. The primary account is fully verified and payments can be made to it.
The request is sent to https://api.vivapayments.com/platforms/v1/accounts with everything as shown in the documentation (https://developer.viva.com/apis-for-payments/payment-api/#tag/Marketplace-Sellers/paths/~1platforms~1v1~1accounts/post) - email, returnUrl, and branding in the body, a POST request, with an valid access token.
In addition, when done in the demo environment, the request works fine.

What causes this error?

Author

AnastasiosHJW commented Dec 11, 2024

If it helps, i can also provide a CorrelationId from one of the attempts: 24-346-D4E7BBBA

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