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Cura 5.4.0 Model Slice Fail #16852

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itzderp opened this issue Sep 30, 2023 · 2 comments
Closed

Cura 5.4.0 Model Slice Fail #16852

itzderp opened this issue Sep 30, 2023 · 2 comments
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Slicing Error 💥 A crash is caused by a model or a user interaction. This needs a differnt troubleshooting approach Status: Under Investigation The issue has been confirmed or is assumed to be likely to be a real issue. It's pending discussion. Type: Bug The code does not produce the intended behavior.

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@itzderp
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itzderp commented Sep 30, 2023

Cura Version

5.4.0

Operating System

Windows 10

Printer

Elegoo Neptune 3 Pro

Name abnormal settings

No response

Describe model location

It slices if I rotate the model 90 degrees

Describe your model

It slices when I rotate it 90 degrees and I've tried the meshtools plugin as well

Add your .zip here ⬇️

EN3PRO_helm_pt03.zip

@itzderp itzderp added Slicing Error 💥 A crash is caused by a model or a user interaction. This needs a differnt troubleshooting approach Status: Triage This ticket requires input from someone of the Cura team Type: Bug The code does not produce the intended behavior. labels Sep 30, 2023
@GregValiant GregValiant added Status: Under Investigation The issue has been confirmed or is assumed to be likely to be a real issue. It's pending discussion. and removed Status: Triage This ticket requires input from someone of the Cura team labels Sep 30, 2023
@GregValiant
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Thanks for the report.
The model is watertight but as you can see, one of the surfaces above the "earhole" is either extraneous, or is inverted. Cura shows it in red indicating it requires support, but it's facing upward and would not need support. It's the sort of model error that can confuse the slicer.
Here you can see that the surface is sort of floating in space. I wouldn't trust this to slice correctly.
image

There are parts of this model that will require support. You current settings don't allow for the support to develop.

I'll leave this open for the Cura team. Both the model and some settings seem to require adjustment. That makes it tough to determine if the problem is caused by a bug or by something else.

@HellAholic
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We made some improvements to prevent slicing fails in Cura 5.7.0 available to download now. I was able to slice your model successfully in 5.7.0. Could you test if that's the case for you as well? Feel free to reopen the issue if it is not resolved.
You can download it here: https://github.com/Ultimaker/Cura/releases/tag/5.7.0

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Labels
Slicing Error 💥 A crash is caused by a model or a user interaction. This needs a differnt troubleshooting approach Status: Under Investigation The issue has been confirmed or is assumed to be likely to be a real issue. It's pending discussion. Type: Bug The code does not produce the intended behavior.
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