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Improve email template when something goes wrong #34

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eliska-n opened this issue Aug 29, 2023 · 1 comment
Open
2 tasks

Improve email template when something goes wrong #34

eliska-n opened this issue Aug 29, 2023 · 1 comment
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@eliska-n
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I tried to send an email from UI to asab-iris but my asab-iris had a wrong configuration. And this is what I got.
image

As a non-programmer I would be terrified. Error! On the other hand, there are no logs in asab-iris for this event. If an admin tried to investigate what the problem was, they wouldn't know.

  • 1.) Log that something went wrong
  • 2.) Send an email that a non-programmer can understand.

With help of ChatGPT:
(Additional info about the e-mail can be extended if possible to be able to pair the e-mail with logs being specific)

Subject: Email Sending Issue

Hello,

We hope this message finds you well. We wanted to inform you about a recent attempt to send an email through our system that encountered a technical issue. Please contact your administrator of LogMan.io for further information.

Here are the details of the attempted email:
- Recipient: [Recipient's Email Address]
- Subject: [Subject of the Email]
- Date and Time: [Date and Time of the Attempt]

Please note that your original email content remains secure and has not been compromised. We apologize for any inconvenience this may have caused. 

Thank you for your understanding.

Best regards,
LogMan.io
@ateska
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ateska commented Aug 29, 2023

Add at the very bottom section "Details about the error" - with the error from the current mail.

Subject can be "Email Processing Issue in LogMan.io"

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3 participants