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When deleting a recurring appointment that is configured to create a ticket the corresponding future task is not deleted. So a ticket is created once after the deletion of the appointment.
Steps to reproduce:
create a recurring appointment that creates tickets
check "calendar_appointment" and "scheduler_future_task" tables to get ids
delete appointment
check "scheduler_future_task". the task is still there.
The issue seems to be caching. If I clear the OTOBO cache before deleting, the future task is deleted correctly.
When creating an appointment, the future_task_id is initially not set yet. So the appointment is cached without a future_task_id and those cached values will be used until the cache expires.
The text was updated successfully, but these errors were encountered:
When deleting a recurring appointment that is configured to create a ticket the corresponding future task is not deleted. So a ticket is created once after the deletion of the appointment.
Steps to reproduce:
The issue seems to be caching. If I clear the OTOBO cache before deleting, the future task is deleted correctly.
When creating an appointment, the future_task_id is initially not set yet. So the appointment is cached without a future_task_id and those cached values will be used until the cache expires.
The text was updated successfully, but these errors were encountered: