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Future Task for recurring appointment ticket is not deleted #2

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wetzf opened this issue Sep 2, 2024 · 0 comments
Open

Future Task for recurring appointment ticket is not deleted #2

wetzf opened this issue Sep 2, 2024 · 0 comments
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@wetzf
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wetzf commented Sep 2, 2024

When deleting a recurring appointment that is configured to create a ticket the corresponding future task is not deleted. So a ticket is created once after the deletion of the appointment.

Steps to reproduce:

  • create a recurring appointment that creates tickets
  • check "calendar_appointment" and "scheduler_future_task" tables to get ids
  • delete appointment
  • check "scheduler_future_task". the task is still there.

The issue seems to be caching. If I clear the OTOBO cache before deleting, the future task is deleted correctly.
When creating an appointment, the future_task_id is initially not set yet. So the appointment is cached without a future_task_id and those cached values will be used until the cache expires.

@stefanhaerter stefanhaerter self-assigned this Oct 29, 2024
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