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pRMT login issue with RADAR-Docker #206

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rtnieuwboer opened this issue Nov 25, 2019 · 14 comments
Open

pRMT login issue with RADAR-Docker #206

rtnieuwboer opened this issue Nov 25, 2019 · 14 comments

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@rtnieuwboer
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Hi all, i have installed the docker version of radar base (Ubuntu 18.04). When i try to register the pRMT app with the QR code, sometimes i succeed (suddenly) but most of the time i get an error that "Authentication failed. Please login...". The url and secret (https://ntr-radar.psy.vu.nl) are included in the Google PlayStore version. I have included the client log file. What is going wrong? Thanks in advance.

11-22 21:35:09.862 29789 29849 I pRMT:RadarLoginActivity: Network change: true
11-22 21:39:54.498 29789 29849 I pRMT:RadarLoginActivity: Network change: true
11-22 21:39:59.362 29789 29789 I pRMT:RadarLoginActivity: Read tokenUrl: https://ntr-radar.psy.vu.nl/managementportal/api/meta-token/ygOVUZFI3hjM
11-22 21:39:59.371 29789 29789 I pRMT:RadarLoginActivity: Network change: true
11-22 21:39:59.373 29789 29849 I pRMT:RadarLoginActivity: Network change: true
11-22 21:39:59.491 29789 28495 I pRMT:ManagementPortalS*: Retrieved refreshToken from url
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: Failed to get access token
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: org.radarcns.producer.AuthenticationException: QR code is invalid: {"timestamp":"2019-11-22T20:40:00.076+0000","status":401,"error":"Unauthorized","message":"Bad credentials","path":"/managementportal/oauth/token"}
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: at org.radarcns.android.auth.portal.ManagementPortalClient.handleRequest(ManagementPortalClient.java:200)
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: at org.radarcns.android.auth.portal.ManagementPortalClient.refreshToken(ManagementPortalClient.java:188)
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: at org.radarcns.android.auth.portal.ManagementPortalService.refreshToken(ManagementPortalService.java:225)
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: at org.radarcns.android.auth.portal.ManagementPortalService.getRefreshToken(ManagementPortalService.java:179)
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: at org.radarcns.android.auth.portal.ManagementPortalService.onHandleIntent(ManagementPortalService.java:122)
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: at android.app.IntentService$ServiceHandler.handleMessage(IntentService.java:76)
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: at android.os.Handler.dispatchMessage(Handler.java:106)
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: at android.os.Looper.loop(Looper.java:214)
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: at android.os.HandlerThread.run(HandlerThread.java:65)
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: Failed to interact with ManagementPortal with AppAuthState{projectId='null',
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: userId='null',
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: token='null',
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: tokenType=0,
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: expiration=0,
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: lastUpdate=0,
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: attributes={org.radarcns.android.auth.portal.ManagementPortalClient.baseUrl=https://ntr-radar.psy.vu.nl/, org.radarcns.android.auth.portal.ManagementPortalClient.refreshToken=eyJ0eXAiOiJKV1QiLCJhbGciOiJFUzI1NiJ9.eyJzdWIiOiI0MTE2NDk0OC1iYTY1LTRjMjgtOTllOS0zMmIyMzA5Y2VmYzUiLCJzb3VyY2VzIjpbImJkZjNhOWFkLTViMTktNDZhNS05ZmU1LTFhYmE0ZTRlYTAzMiJdLCJ1c2VyX25hbWUiOiI0MTE2NDk0OC1iYTY1LTRjMjgtOTllOS0zMmIyMzA5Y2VmYzUiLCJyb2xlcyI6WyJudHItdGVzdC0wMDE6Uk9MRV9QQVJUSUNJUEFOVCJdLCJpc3MiOiJNYW5hZ2VtZW50UG9ydGFsIiwiYXV0aG9yaXRpZXMiOlsiUk9MRV9QQVJUSUNJUEFOVCJdLCJjbGllbnRfaWQiOiJwUk1UIiwiYXVkIjpbInJlc19nYXRld2F5IiwicmVzX01hbmFnZW1lbnRQb3J0YWwiXSwiZ3JhbnRfdHlwZSI6ImF1dGhvcml6YXRpb25fY29kZSIsInNjb3BlIjpbIlNPVVJDRVRZUEUuUkVBRCIsIlJPTEUuUkVBRCIsIlNVQkpFQ1QuVVBEQVRFIiwiTUVBU1VSRU1FTlQuQ1JFQVRFIiwiUFJPSkVDVC5SRUFEIiwiVVNFUi5SRUFEIiwiU09VUkNFLlJFQUQiLCJTT1VSQ0VEQVRBLlJFQUQiLCJTVUJKRUNULlJFQUQiXSwiYXRpIjoiMGRiNGMzNDktNjM5My00ZGVjLTk4OTctMjA0ODI1ZWRjYmQ4IiwiZXhwIjoxNTgyNDAzOTkyLCJpYXQiOjE1NzQ0NTUxOTIsImp0aSI6ImU2ZDY3ZDI2LWZkZjgtNDkzYS05MmU ..., org.radarcns.android.auth.portal.ManagementPortalClient.privacyPolicyUrl=http://info.thehyve.nl/radar-cns-privacy-policy},
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: sourceMetadata=[],
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: headers=[],
11-22 21:40:00.146 29789 28495 E pRMT:ManagementPortalS*: isPrivacyPolicyAccepted=false
11-22 21:40:00.146 29789 29789 I pRMT:RadarLoginActivity: Closing progress window
11-22 21:40:00.166 29789 29789 E pRMT:RadarLoginActivity: Failed to log in with org.radarcns.android.auth.portal.ManagementPortalLoginManager@be5d18f
11-22 21:40:00.166 29789 29789 E pRMT:RadarLoginActivity: org.radarcns.producer.AuthenticationException: Cannot authenticate
11-22 21:40:00.166 29789 29789 E pRMT:RadarLoginActivity: at org.radarcns.android.auth.portal.ManagementPortalLoginManager.handleRefreshTokenResult(ManagementPortalLoginManager.java:111)
11-22 21:40:00.166 29789 29789 E pRMT:RadarLoginActivity: at org.radarcns.android.auth.portal.ManagementPortalLoginManager.access$000(ManagementPortalLoginManager.java:31)
11-22 21:40:00.166 29789 29789 E pRMT:RadarLoginActivity: at org.radarcns.android.auth.portal.ManagementPortalLoginManager$1.onReceiveResult(ManagementPortalLoginManager.java:46)
11-22 21:40:00.166 29789 29789 E pRMT:RadarLoginActivity: at android.os.ResultReceiver$MyRunnable.run(ResultReceiver.java:50)
11-22 21:40:00.166 29789 29789 E pRMT:RadarLoginActivity: at android.os.Handler.handleCallback(Handler.java:873)
11-22 21:40:00.166 29789 29789 E pRMT:RadarLoginActivity: at android.os.Handler.dispatchMessage(Handler.java:99)
11-22 21:40:00.166 29789 29789 E pRMT:RadarLoginActivity: at android.os.Looper.loop(Looper.java:214)
11-22 21:40:00.166 29789 29789 E pRMT:RadarLoginActivity: at android.app.ActivityThread.main(ActivityThread.java:6990)
11-22 21:40:00.166 29789 29789 E pRMT:RadarLoginActivity: at java.lang.reflect.Method.invoke(Native Method)
11-22 21:40:00.166 29789 29789 E pRMT:RadarLoginActivity: at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:493)
11-22 21:40:00.166 29789 29789 E pRMT:RadarLoginActivity: at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1445)
11-22 21:40:02.498 29789 29849 I pRMT:RadarLoginActivity: Network change: true
11-22 21:40:27.612 29789 29849 I pRMT:RadarLoginActivity: Network change: true
11-22 21:40:41.621 29789 29849 I pRMT:RadarLoginActivity: Network change: true
11-22 21:40:42.617 29789 29849 I pRMT:RadarLoginActivity: Network change: true
11-22 21:40:43.653 29789 29849 I pRMT:RadarLoginActivity: Network change: true
11-22 21:40:47.357 29789 29849 I pRMT:RadarLoginActivity: Network change: true
11-22 21:40:51.635 29789 29849 I pRMT:RadarLoginActivity: Network change: true
11-22 21:40:54.661 29789 29849 I pRMT:RadarLoginActivity: Network change: true
11-22 21:41:01.588 29789 29849 I pRMT:RadarLoginActivity: Network change: true
11-22 21:41:02.599 29789 29849 I pRMT:RadarLoginActivity: Network change: true
11-22 21:41:03.619 29789 29849 I pRMT:RadarLoginActivity: Network change: true
11-22 21:41:08.674 29789 29849 I pRMT:RadarLoginActivity: Network change: true
11-22 21:41:12.780 29789 29789 I pRMT:RadarLoginActivity: Read tokenUrl: https://ntr-radar.psy.vu.nl/managementportal/api/meta-token/NqNDnm70fXpj
11-22 21:41:12.785 29789 29789 I pRMT:RadarLoginActivity: Network change: true
11-22 21:41:12.786 29789 29849 I pRMT:RadarLoginActivity: Network change: true
11-22 21:41:12.908 29789 28695 I pRMT:ManagementPortalS*: Retrieved refreshToken from url
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: Failed to get access token
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: org.radarcns.producer.AuthenticationException: QR code is invalid: {"timestamp":"2019-11-22T20:41:13.495+0000","status":401,"error":"Unauthorized","message":"Bad credentials","path":"/managementportal/oauth/token"}
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: at org.radarcns.android.auth.portal.ManagementPortalClient.handleRequest(ManagementPortalClient.java:200)
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: at org.radarcns.android.auth.portal.ManagementPortalClient.refreshToken(ManagementPortalClient.java:188)
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: at org.radarcns.android.auth.portal.ManagementPortalService.refreshToken(ManagementPortalService.java:225)
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: at org.radarcns.android.auth.portal.ManagementPortalService.getRefreshToken(ManagementPortalService.java:179)
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: at org.radarcns.android.auth.portal.ManagementPortalService.onHandleIntent(ManagementPortalService.java:122)
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: at android.app.IntentService$ServiceHandler.handleMessage(IntentService.java:76)
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: at android.os.Handler.dispatchMessage(Handler.java:106)
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: at android.os.Looper.loop(Looper.java:214)
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: at android.os.HandlerThread.run(HandlerThread.java:65)
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: Failed to interact with ManagementPortal with AppAuthState{projectId='null',
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: userId='null',
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: token='null',
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: tokenType=0,
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: expiration=0,
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: lastUpdate=0,
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: attributes={org.radarcns.android.auth.portal.ManagementPortalClient.baseUrl=https://ntr-radar.psy.vu.nl/, org.radarcns.android.auth.portal.ManagementPortalClient.refreshToken=eyJ0eXAiOiJKV1QiLCJhbGciOiJFUzI1NiJ9.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 ..., org.radarcns.android.auth.portal.ManagementPortalClient.privacyPolicyUrl=http://info.thehyve.nl/radar-cns-privacy-policy},
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: sourceMetadata=[],
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: headers=[],
11-22 21:41:13.456 29789 28695 E pRMT:ManagementPortalS*: isPrivacyPolicyAccepted=false
11-22 21:41:13.458 29789 29789 I pRMT:RadarLoginActivity: Closing progress window
11-22 21:41:13.496 29789 29789 E pRMT:RadarLoginActivity: Failed to log in with org.radarcns.android.auth.portal.ManagementPortalLoginManager@be5d18f
11-22 21:41:13.496 29789 29789 E pRMT:RadarLoginActivity: org.radarcns.producer.AuthenticationException: Cannot authenticate
11-22 21:41:13.496 29789 29789 E pRMT:RadarLoginActivity: at org.radarcns.android.auth.portal.ManagementPortalLoginManager.handleRefreshTokenResult(ManagementPortalLoginManager.java:111)
11-22 21:41:13.496 29789 29789 E pRMT:RadarLoginActivity: at org.radarcns.android.auth.portal.ManagementPortalLoginManager.access$000(ManagementPortalLoginManager.java:31)
11-22 21:41:13.496 29789 29789 E pRMT:RadarLoginActivity: at org.radarcns.android.auth.portal.ManagementPortalLoginManager$1.onReceiveResult(ManagementPortalLoginManager.java:46)
11-22 21:41:13.496 29789 29789 E pRMT:RadarLoginActivity: at android.os.ResultReceiver$MyRunnable.run(ResultReceiver.java:50)
11-22 21:41:13.496 29789 29789 E pRMT:RadarLoginActivity: at android.os.Handler.handleCallback(Handler.java:873)
11-22 21:41:13.496 29789 29789 E pRMT:RadarLoginActivity: at android.os.Handler.dispatchMessage(Handler.java:99)
11-22 21:41:13.496 29789 29789 E pRMT:RadarLoginActivity: at android.os.Looper.loop(Looper.java:214)
11-22 21:41:13.496 29789 29789 E pRMT:RadarLoginActivity: at android.app.ActivityThread.main(ActivityThread.java:6990)
11-22 21:41:13.496 29789 29789 E pRMT:RadarLoginActivity: at java.lang.reflect.Method.invoke(Native Method)
11-22 21:41:13.496 29789 29789 E pRMT:RadarLoginActivity: at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:493)
11-22 21:41:13.496 29789 29789 E pRMT:RadarLoginActivity: at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1445)
11-22 21:41:15.431 29789 29849 I pRMT:RadarLoginActivity: Network change: true
11-22 21:41:17.655 29789 29849 I pRMT:RadarLoginActivity: Network change: true
11-22 21:41:18.494 29789 29849 I pRMT:RadarLoginActivity: Network change: true

@nivemaham
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@rtnieuwboer From org.radarcns.producer.AuthenticationException: QR code is invalid: {"timestamp":"2019-11-22T20:40:00.076+0000","status":401,"error":"Unauthorized","message":"Bad credentials","path":"/managementportal/oauth/token"} It looks like your pRMT client secret does not match with what the playstore app has.
Have you already contacted someone at [email protected] with your url and registered your client secret on firebase config?

@rtnieuwboer
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I have contacted them but nothing heard yet. But why does it succeed once in a while?
Thanks.

@nivemaham
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What do you mean by once in a while? when is the last time it succeeded.
If it fails it means it cannot get a new token.

@rtnieuwboer
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I will test everything again. Let you know...

@rtnieuwboer
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... base64-decodes as: pRMT:secret

@RADAR-base RADAR-base deleted a comment from rtnieuwboer Nov 27, 2019
@yatharthranjan
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yatharthranjan commented Nov 27, 2019

hi @rtnieuwboer, this is probably because on your deployment of the platform (and on management portal), the secret for the pRMT app is configured as secret or empty but the default value on Firebase is as reported by you ********. Please don't put secret information on public issues here.
it should be fixed by getting your secret on the Firebase config as @nivemaham suggested

@nivemaham
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@rtnieuwboer If you can communicate the correct secret you have configured for pRMT I can configure that on firebase. I was given a secret from Lianne from vumc and it is configured for your URL.
hat please communicate it to me.

@rtnieuwboer
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I have installed it for Lianne from VU. So the url and secret she send you are the ones i use.

@rtnieuwboer
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I have done some more pRMT app debugging:

(url/secret read from "RADAR configuration changed: RadarConfiguration:")

Wipe data&cache/Remove/Install/Open (fetch)
(firebaseremoteconfigfetch first failed!)
url: default:
secret: default

Scan QR (no fetch, only "Broadcast config changed based on base URL")
url: my-url
secret: default
result: ERROR

Wipe data&cache/Open (fetch)
url: my-url
secret: my-secret
result: SUCCES (at least the app has started..)


Without the last wipe/open the QR code scan never succeeds.
What am i doing wrong?

Thanks.

@nivemaham
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I don't understand your comments. Which data are you wiping? on Phone or you server.
Please provide enough and concise background on the issue.

If you want to scan a new QR code, I advice to clear the data of the app before doing so.

Did you change your secret for pRMT on ManagementPortal permanently? That is on the csv file mounted as volume etc/managementportal/config/oauth_client_details.csv
The csv file will override the values every-time you restart the ManagementPortal for the clients that are in the csv. So if the value is not here, it won't work after you restart.
The only reason I could think it was working earlier and not working later could be due to this.

@rtnieuwboer
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rtnieuwboer commented Nov 29, 2019 via email

@rtnieuwboer
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Sorry the last part should be:

Wipe data&cache/Open (fetch)
url: default-url
secret: my-secret (how is this possible?)
result: ERROR

Scan QR:
result: SUCCES (at least the app has started..)

Probably i do not understand the whole flow...

@afolarin
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Was this solved?

@iDmple
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iDmple commented Mar 10, 2021

No, it isn't solved.
We have the same issue and have tried everything mentioned in this ticket without success.
Please advise.

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