Not receiving webpush notifications to android smartphone. How to solve this problem?

[zsolt258]

How can we help?

Hi there!

I would like to ask for help about this topic.
We've integrated the push notification service to our website and it worked perfectly until now.
The past few days we got some bug reports, that the web push notifications didn't received on android smartphones.

Previously, to solve this problem, I subscribed to push notifications via Google Chrome and enabled every notification in my android phone's settings.
Simultaneously, I subscribed to push notifications on my laptop (Linux, Google Chrome) too, and when our web application sends to one signal server a push notification request, then the notification message is arriving to my desktop but not receiving to my android smartphone.

Furthermore I posted a request via ,,postman" to https://onesignal.com/api/v1/notifications and still not receiving the push notification to my android smartphone.
Message id: "15616798-6f54-4fb4-94a5-bc3f5bfc20a8"

I sent a custom message on website for myself and i received successfully the push notification on my android smartphone.

Device: Linux x86_64
SubscriptionID: 2a4f3b15-f64e-49e4-bd13-c11123654d9c
OneSignalID: bb1841b9-86d5-3eef-82b5-ab2f9edf13ec

Device: Linux armv81
SubscriptionID: 70db25a8-8678-467e-bf28-822c5ab404a3
OneSignalID: bb1841b9-86d5-3eef-82b5-ab2f9edf13ec

Could you give some advice, how to solve this problem?

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