diff --git a/lib/delivery-locations-resolver.js b/lib/delivery-locations-resolver.js
index 5a731fb4..60539bbb 100644
--- a/lib/delivery-locations-resolver.js
+++ b/lib/delivery-locations-resolver.js
@@ -236,7 +236,16 @@ class DeliveryLocationsResolver {
     // location is not requestable:
     let deliveryLocation
     let eddRequestable
-    if (!isItemNyplOwned(item) || this.requestableBasedOnHoldingLocation(item)) {
+    const hasRecapCustomerCode = item.recapCustomerCode && item.recapCustomerCode[0]
+    const nyplItem = isItemNyplOwned(item)
+    if (!hasRecapCustomerCode) {
+      const requestableBasedOnHoldingLocation = nyplItem ? this.requestableBasedOnHoldingLocation(item) : true
+      // the length of the list of delivery locations is checked later to determine physical requestability
+      // In case of an offsite item with no recap customer code, we want this to be based on holding location
+      // so we put a placeholder '' in case it is requestable based on holding location
+      deliveryLocation = requestableBasedOnHoldingLocation ? [''] : []
+      eddRequestable = requestableBasedOnHoldingLocation
+    } else if (!nyplItem || this.requestableBasedOnHoldingLocation(item)) {
       deliveryLocation = this.deliveryLocationsByRecapCustomerCode(item.recapCustomerCode[0])
       eddRequestable = this.__eddRequestableByCustomerCode(item.recapCustomerCode[0])
     } else {
diff --git a/lib/requestability_resolver.js b/lib/requestability_resolver.js
index 52b4d816..8501036a 100644
--- a/lib/requestability_resolver.js
+++ b/lib/requestability_resolver.js
@@ -12,15 +12,14 @@ class RequestabilityResolver {
           const itemIsInRecap = isInRecap(item)
           let physRequestableCriteria
           const hasRecapCustomerCode = item.recapCustomerCode && item.recapCustomerCode[0]
-          if (itemIsInRecap && !hasRecapCustomerCode) {
+          if (itemIsInRecap) {
             // recap items missing codes should default to true for phys and edd
-            // requestable.
-            physRequestableCriteria = 'Missing customer code'
-            deliveryInfo = { eddRequestable: true, deliveryLocation: [''] }
-          } else if (itemIsInRecap && hasRecapCustomerCode) {
+            // requestable, unless it has a non-requestable holding location
             deliveryInfo = DeliveryLocationsResolver.getRecapDeliveryInfo(item)
-            physRequestableCriteria = `${deliveryInfo.deliveryLocation &&
-              deliveryInfo.deliveryLocation.length || 0} delivery locations.`
+            physRequestableCriteria = hasRecapCustomerCode
+              ? `${deliveryInfo.deliveryLocation &&
+                deliveryInfo.deliveryLocation.length || 0} delivery locations.`
+              : 'Missing customer code'
           } else if (!itemIsInRecap) {
             deliveryInfo = DeliveryLocationsResolver.getOnsiteDeliveryInfo(item)
             physRequestableCriteria = `${deliveryInfo.deliveryLocation &&
diff --git a/test/delivery-locations-resolver.test.js b/test/delivery-locations-resolver.test.js
index e93b312c..dca24d2c 100644
--- a/test/delivery-locations-resolver.test.js
+++ b/test/delivery-locations-resolver.test.js
@@ -9,7 +9,7 @@ var sampleItems = {
     ],
     'holdingLocation': [
       {
-        'id': 'loc:scff3',
+        'id': 'loc:scff2',
         'prefLabel': 'Schomburg Center - Research & Reference - Desk'
       }
     ],
@@ -502,4 +502,24 @@ describe('Delivery-locations-resolver', function () {
       ).to.equal(true)
     })
   })
+  describe('getRecapDeliveryInfo', function () {
+    it('returns empty deliveryLocation and eddRequestable false based on holding location when missing recapCustomerCode', function () {
+      const resolved = DeliveryLocationsResolver.getRecapDeliveryInfo({
+        holdingLocation: [{ id: 'loc:rccd8' }],
+        uri: 'i14747243'
+      })
+      expect(resolved.deliveryLocation.length).to.equal(0)
+      expect(resolved.eddRequestable).to.equal(false)
+    })
+
+    it('returns empty string delivery location and eddRequestable true based on holding location when missing recapCustomerCode', function () {
+      const resolved = DeliveryLocationsResolver.getRecapDeliveryInfo({
+        holdingLocation: [{ id: 'loc:rcpm2' }],
+        uri: 'i14747243'
+      })
+      expect(resolved.deliveryLocation.length).to.equal(1)
+      expect(resolved.deliveryLocation[0]).to.equal('')
+      expect(resolved.eddRequestable).to.equal(true)
+    })
+  })
 })
diff --git a/test/fixtures/no_recap_response.js b/test/fixtures/no_recap_response.js
new file mode 100644
index 00000000..37c8dad1
--- /dev/null
+++ b/test/fixtures/no_recap_response.js
@@ -0,0 +1,808 @@
+exports.fakeElasticSearchResponseNyplItem = () => {
+  return {
+    '_shards': {
+      'failed': 0,
+      'successful': 1,
+      'total': 1
+    },
+    'took': 1,
+    'hits': {
+      'total': 1,
+      'max_score': 1.3862944,
+      'hits': [
+        {
+          '_id': 'b10980129',
+          '_source': {
+            'numItems': [
+              4
+            ],
+            'createdString': [
+              '1989'
+            ],
+            'issuance': [
+              {
+                'label': 'monograph/item',
+                'id': 'urn:biblevel:m'
+              }
+            ],
+            'creatorLiteral': [
+              'Maḥfūẓ, Najīb, 1911-2006.'
+            ],
+            'creator_sort': [
+              'maḥfūẓ, najīb, 1911-2006.'
+            ],
+            'level': 'debug',
+            'items': [
+              {
+                'uri': 'i22566485',
+                'identifier': [
+                  'urn:barcode:33433058338470'
+                ],
+                'status': [
+                  {
+                    'label': 'Available',
+                    'id': 'status:a'
+                  }
+                ]
+              },
+              {
+                'uri': 'i22566489'
+              },
+              {
+                'holdingLocation_packed': [
+                  'loc:scff2||Schomburg Center - Research & Reference'
+                ],
+                'suppressed': [
+                  false
+                ],
+                'shelfMark': [
+                  'Sc D 90-863'
+                ],
+                'accessMessage_packed': [
+                  'accessMessage:1||USE IN LIBRARY'
+                ],
+                'uri': 'i10283665',
+                'accessMessage': [
+                  {
+                    'label': 'USE IN LIBRARY',
+                    'id': 'accessMessage:1'
+                  }
+                ],
+                'catalogItemType': [
+                  {
+                    'id': 'catalogItemType:2',
+                    'label': 'book non-circ'
+                  }
+                ],
+                'deliveryLocation_packed': [
+                  'loc:sc||Schomburg Center'
+                ],
+                'owner': [
+                  {
+                    'label': 'Schomburg Center for Research in Black Culture, Jean Blackwell Hutson Research and Reference Division',
+                    'id': 'orgs:1114'
+                  }
+                ],
+                'deliveryLocation': [
+                  {
+                    'label': 'Schomburg Center',
+                    'id': 'loc:sc'
+                  }
+                ],
+                'identifier': [
+                  'urn:barcode:32101071572406'
+                ],
+                'requestable': [
+                  true
+                ],
+                'owner_packed': [
+                  'orgs:1114||Schomburg Center for Research in Black Culture, Jean Blackwell Hutson Research and Reference Division'
+                ],
+                'status': [
+                  {
+                    'label': 'Available',
+                    'id': 'status:a'
+                  }
+                ],
+                'holdingLocation': [
+                  {
+                    'label': 'Schomburg Center - Research & Reference',
+                    'id': 'loc:scff2'
+                  }
+                ],
+                'status_packed': [
+                  'status:a||Available'
+                ]
+              },
+              {
+                'holdingLocation_packed': [
+                  'loc:scff2||Schomburg Center - Research & Reference'
+                ],
+                'suppressed': [
+                  false
+                ],
+                'shelfMark': [
+                  'Sc D 90-863'
+                ],
+                'accessMessage_packed': [
+                  'accessMessage:1||USE IN LIBRARY'
+                ],
+                'uri': 'i10283665777',
+                'accessMessage': [
+                  {
+                    'label': 'USE IN LIBRARY',
+                    'id': 'accessMessage:1'
+                  }
+                ],
+                'catalogItemType': [
+                  {
+                    'id': 'catalogItemType:2',
+                    'label': 'book non-circ'
+                  }
+                ],
+                'deliveryLocation_packed': [
+                  'loc:sc||Schomburg Center'
+                ],
+                'owner': [
+                  {
+                    'label': 'Schomburg Center for Research in Black Culture, Jean Blackwell Hutson Research and Reference Division',
+                    'id': 'orgs:1114'
+                  }
+                ],
+                'deliveryLocation': [
+                  {
+                    'label': 'Schomburg Center',
+                    'id': 'loc:sc'
+                  }
+                ],
+                'identifier': [
+                  'urn:barcode:32101071572406777'
+                ],
+                'requestable': [
+                  true
+                ],
+                'owner_packed': [
+                  'orgs:1114||Schomburg Center for Research in Black Culture, Jean Blackwell Hutson Research and Reference Division'
+                ],
+                'status': [
+                  {
+                    'label': 'Not Available',
+                    'id': 'status:na'
+                  }
+                ],
+                'holdingLocation': [
+                  {
+                    'label': 'Schomburg Center - Research & Reference',
+                    'id': 'loc:scff2'
+                  }
+                ],
+                'status_packed': [
+                  'status:na||Not Available'
+                ]
+              },
+              {
+                'holdingLocation': [
+                  {
+                    'label': 'OFFSITE - Request in Advance',
+                    'id': 'loc:rc2ma'
+                  }
+                ],
+                'status_packed': [
+                  'status:na||Not Available'
+                ],
+                'owner': [
+                  {
+                    'id': 'orgs:1000',
+                    'label': 'Stephen A. Schwarzman Building'
+                  }
+                ],
+                'deliveryLocation': [
+                  {
+                    'id': 'loc:mala',
+                    'label': 'SASB - Allen Scholar Room'
+                  }
+                ],
+                'deliveryLocation_packed': [
+                  'loc:mala||SASB - Allen Scholar Room'
+                ],
+                'uri': 'i10283664',
+                'accessMessage_packed': [
+                  'accessMessage:2||ADV REQUEST'
+                ],
+                'accessMessage': [
+                  {
+                    'id': 'accessMessage:2',
+                    'label': 'ADV REQUEST'
+                  }
+                ],
+                'status': [
+                  {
+                    'id': 'status:na',
+                    'label': 'Not available'
+                  }
+                ],
+                'owner_packed': [
+                  'orgs:1000||Stephen A. Schwarzman Building'
+                ],
+                'requestable': [
+                  false
+                ],
+                'identifier': [
+                  'urn:barcode:1000546836'
+                ],
+                'holdingLocation_packed': [
+                  'loc:rc2ma||OFFSITE - Request in Advance'
+                ],
+                'shelfMark': [
+                  '*OFC 90-2649'
+                ],
+                'suppressed': [
+                  false
+                ]
+              },
+              {
+                'holdingLocation': [
+                  {
+                    'label': 'OFFSITE - Request in Advance',
+                    'id': 'loc:rc2ma'
+                  }
+                ],
+                'status_packed': [
+                  'status:a||Available'
+                ],
+                'owner': [
+                  {
+                    'id': 'orgs:1000',
+                    'label': 'Stephen A. Schwarzman Building'
+                  }
+                ],
+                'deliveryLocation': [
+                  {
+                    'id': 'loc:mala',
+                    'label': 'SASB - Allen Scholar Room'
+                  }
+                ],
+                'deliveryLocation_packed': [
+                  'loc:mala||SASB - Allen Scholar Room'
+                ],
+                'uri': 'i102836649',
+                'recapCustomerCode': [],
+                'accessMessage_packed': [
+                  'accessMessage:2||ADV REQUEST'
+                ],
+                'accessMessage': [
+                  {
+                    'id': 'accessMessage:2',
+                    'label': 'ADV REQUEST'
+                  }
+                ],
+                'status': [
+                  {
+                    'id': 'status:a',
+                    'label': 'Available'
+                  }
+                ],
+                'owner_packed': [
+                  'orgs:1000||Stephen A. Schwarzman Building'
+                ],
+                'requestable': [
+                  false
+                ],
+                'identifier': [
+                  'urn:barcode:10005468369'
+                ],
+                'holdingLocation_packed': [
+                  'loc:rc2ma||OFFSITE - Request in Advance'
+                ],
+                'shelfMark': [
+                  '*OFC 90-2649 2'
+                ],
+                'suppressed': [
+                  false
+                ]
+              },
+              {
+                'holdingLocation': [
+                  {
+                    'label': 'OFFSITE - Request in Advance',
+                    'id': 'loc:dya0f'
+                  }
+                ],
+                'status_packed': [
+                  'status:a||Available'
+                ],
+                'owner': [
+                  {
+                    'id': 'orgs:1000',
+                    'label': 'Stephen A. Schwarzman Building'
+                  }
+                ],
+                'deliveryLocation': [
+                  {
+                    'id': 'loc:mala',
+                    'label': 'SASB - Allen Scholar Room'
+                  }
+                ],
+                'deliveryLocation_packed': [
+                  'loc:mala||SASB - Allen Scholar Room'
+                ],
+                'uri': 'i102836659',
+                'recapCustomerCode': [],
+                'accessMessage_packed': [
+                  'accessMessage:2||ADV REQUEST'
+                ],
+                'accessMessage': [
+                  {
+                    'id': 'accessMessage:2',
+                    'label': 'ADV REQUEST'
+                  }
+                ],
+                'status': [
+                  {
+                    'id': 'status:a',
+                    'label': 'Available'
+                  }
+                ],
+                'owner_packed': [
+                  'orgs:1000||Stephen A. Schwarzman Building'
+                ],
+                'requestable': [
+                  false
+                ],
+                'identifier': [
+                  'urn:barcode:10005468369'
+                ],
+                'holdingLocation_packed': [
+                  'loc:dya0f||OFFSITE - Request in Advance'
+                ],
+                'shelfMark': [
+                  '*OFC 90-2649 2'
+                ],
+                'suppressed': [
+                  false
+                ]
+              },
+              {
+                'holdingLocation': [
+                  {
+                    'label': 'OFFSITE - Request in Advance (unrequestable location)',
+                    'id': 'loc:rcpd8'
+                  }
+                ],
+                'status_packed': [
+                  'status:a||Available'
+                ],
+                'owner': [
+                  {
+                    'id': 'orgs:1000',
+                    'label': 'Stephen A. Schwarzman Building'
+                  }
+                ],
+                'uri': 'i102836649-unrequestable',
+                'accessMessage_packed': [
+                  'accessMessage:2||ADV REQUEST'
+                ],
+                'accessMessage': [
+                  {
+                    'id': 'accessMessage:2',
+                    'label': 'ADV REQUEST'
+                  }
+                ],
+                'status': [
+                  {
+                    'id': 'status:a',
+                    'label': 'Available'
+                  }
+                ],
+                'owner_packed': [
+                  'orgs:1000||Stephen A. Schwarzman Building'
+                ],
+                'requestable': [
+                  false
+                ],
+                'identifier': [
+                  'urn:barcode:10005468369'
+                ],
+                'holdingLocation_packed': [
+                  'loc:rcpd8||OFFSITE - Request in Advance'
+                ],
+                'shelfMark': [
+                  '*OFC 90-2649 2'
+                ],
+                'suppressed': [
+                  false
+                ]
+              }
+            ],
+            'message': 'ResourceSerializer#serialize',
+            'materialType_packed': [
+              'resourcetypes:txt||Text'
+            ],
+            'suppressed': [
+              'false'
+            ],
+            'placeOfPublication': [
+              'New York :'
+            ],
+            'dateEndString': [
+              '1984'
+            ],
+            'title_sort': [
+              'the thief and the dogs'
+            ],
+            'uris': [
+              'b11293188',
+              'b11293188-i22566485',
+              'b11293188-i22566489',
+              'b11293188-i10283665',
+              'b11293188-i10283664'
+            ],
+            'language': [
+              {
+                'id': 'lang:eng',
+                'label': 'English'
+              }
+            ],
+            'dateString': [
+              '1989'
+            ],
+            'identifier': [
+              'urn:bnum:11293188',
+              'urn:oclc:12248278',
+              'urn:lcc:PJ7846.A46',
+              'urn:lccCoarse:PJ7695.8-7976'
+            ],
+            'publisher': [
+              'Doubleday,'
+            ],
+            'type': [
+              'nypl:Item'
+            ],
+            'createdYear': [
+              1989
+            ],
+            'contributor_sort': [
+              'badawī, muḥammad muṣṭafá.'
+            ],
+            'materialType': [
+              {
+                'id': 'resourcetypes:txt',
+                'label': 'Text'
+              }
+            ],
+            'numAvailable': [
+              2
+            ],
+            'dimensions': [
+              '22 cm.'
+            ],
+            'carrierType_packed': [
+              'carriertypes:nc||volume'
+            ],
+            'note': [
+              'Translation of: al-Liṣṣ wa-al-kilāb.'
+            ],
+            'dateStartYear': [
+              1989
+            ],
+            'shelfMark': [
+              '*OFC 90-2649'
+            ],
+            'idOwi': [
+              'urn:owi:58201773'
+            ],
+            'mediaType': [
+              {
+                'label': 'unmediated',
+                'id': 'mediatypes:n'
+              }
+            ],
+            'title': [
+              'The thief and the dogs',
+              'The thief and the dogs /'
+            ],
+            'titleAlt': [
+              'Liṣṣ wa-al-kilāb.'
+            ],
+            'language_packed': [
+              'lang:eng||English'
+            ],
+            'mediaType_packed': [
+              'mediatypes:n||unmediated'
+            ],
+            'titleDisplay': [
+              'The thief and the dogs / Naguib Mahfouz ; translated by Trevor Le Gassick, M.M. Badawi ; revised by John Rodenbeck.'
+            ],
+            'uri': 'b11293188',
+            'extent': [
+              '158 p. ;'
+            ],
+            'carrierType': [
+              {
+                'id': 'carriertypes:nc',
+                'label': 'volume'
+              }
+            ],
+            'issuance_packed': [
+              'urn:biblevel:m||monograph/item'
+            ],
+            'contributorLiteral': [
+              'Badawī, Muḥammad Muṣṭafá.',
+              'Le Gassick, Trevor.',
+              'Rodenbeck, John.'
+            ],
+            'dateEndYear': [
+              1984
+            ]
+          },
+          '_type': 'resource',
+          '_index': 'resources-2017-06-13',
+          '_score': 154.93451
+        }
+      ]
+    },
+    'timed_out': false
+  }
+}
+
+exports.fakeElasticSearchResponseCulItem = () => {
+  return {
+    '_shards': {
+      'failed': 0,
+      'successful': 1,
+      'total': 1
+    },
+    'took': 1,
+    'hits': {
+      'total': 1,
+      'max_score': 1.3862944,
+      'hits': [
+        {
+          '_type': 'resource',
+          '_id': 'cb1000077',
+          '_source': {
+            'extent': [
+              'iii, 332 leaves, bound.'
+            ],
+            'note': [
+              {
+                'noteType': 'Thesis',
+                'label': 'Thesis (Ph. D.)--Columbia University, 1989.',
+                'type': 'bf:Note'
+              },
+              {
+                'noteType': 'Bibliography',
+                'label': 'Includes bibliographical references (leaves 314-332).',
+                'type': 'bf:Note'
+              }
+            ],
+            'language': [
+              {
+                'label': 'English',
+                'id': 'lang:eng'
+              }
+            ],
+            'createdYear': [
+              1989
+            ],
+            'title': [
+              'Urbanism as a way of writing : Chicago urban sociology and Chicago urban literature, 1915-1945 / Carla Sofia Cappetti.'
+            ],
+            'type': [
+              'nypl:Item'
+            ],
+            'createdString': [
+              '1989'
+            ],
+            'creatorLiteral': [
+              'Cappetti, Carla Sofia.'
+            ],
+            'materialType_packed': [
+              'resourcetypes:txt||Text'
+            ],
+            'language_packed': [
+              'lang:eng||English'
+            ],
+            'dateStartYear': [
+              1989
+            ],
+            'identifierV2': [
+              {
+                'type': 'nypl:Bnumber',
+                'value': '1000077'
+              }
+            ],
+            'carrierType_packed': [
+              'carriertypes:nc||volume'
+            ],
+            'creator_sort': [
+              'cappetti, carla sofia.'
+            ],
+            'issuance_packed': [
+              'urn:biblevel:m||monograph/item'
+            ],
+            'updatedAt': 1523471203726,
+            'publicationStatement': [
+              '1989.'
+            ],
+            'mediaType_packed': [
+              'mediatypes:n||unmediated'
+            ],
+            'identifier': [
+              'urn:bnum:1000077'
+            ],
+            'materialType': [
+              {
+                'label': 'Text',
+                'id': 'resourcetypes:txt'
+              }
+            ],
+            'carrierType': [
+              {
+                'label': 'volume',
+                'id': 'carriertypes:nc'
+              }
+            ],
+            'dateString': [
+              '1989'
+            ],
+            'title_sort': [
+              'urbanism as a way of writing : chicago urban sociology and chicago urban literat'
+            ],
+            'mediaType': [
+              {
+                'label': 'unmediated',
+                'id': 'mediatypes:n'
+              }
+            ],
+            'titleDisplay': [
+              'Urbanism as a way of writing : Chicago urban sociology and Chicago urban literature, 1915-1945 / Carla Sofia Cappetti.'
+            ],
+            'uri': 'cb1000077',
+            'numItems': [
+              1
+            ],
+            'numAvailable': [
+              1
+            ],
+            'uris': [
+              'cb1000077',
+              'cb1000077-ci1455504'
+            ],
+            'issuance': [
+              {
+                'label': 'monograph/item',
+                'id': 'urn:biblevel:m'
+              }
+            ],
+            'items': [
+              {
+                'owner': [
+                  {
+                    'label': 'Columbia University Libraries',
+                    'id': 'orgs:0002'
+                  }
+                ],
+                'accessMessage_packed': [
+                  'accessMessage:1||Use in library'
+                ],
+                'identifier': [
+                  'urn:barcode:1000020117'
+                ],
+                'catalogItemType_packed': [
+                  'catalogItemType:1||non-circ'
+                ],
+                'accessMessage': [
+                  {
+                    'label': 'Use in library',
+                    'id': 'accessMessage:1'
+                  }
+                ],
+                'status_packed': [
+                  'status:a||Available '
+                ],
+                'shelfMark': [
+                  'LD1237.5D 1989 .C166'
+                ],
+                'uri': 'ci1455504',
+                'recapCustomerCode': [],
+                'identifierV2': [
+                  {
+                    'type': 'bf:ShelfMark',
+                    'value': 'LD1237.5D 1989 .C166'
+                  },
+                  {
+                    'type': 'bf:Barcode',
+                    'value': '1000020117'
+                  }
+                ],
+                'idBarcode': [
+                  '1000020117'
+                ],
+                'owner_packed': [
+                  'orgs:0002||Columbia University Libraries'
+                ],
+                'requestable': [
+                  true
+                ],
+                'catalogItemType': [
+                  {
+                    'label': 'non-circ',
+                    'id': 'catalogItemType:1'
+                  }
+                ],
+                'status': [
+                  {
+                    'label': 'Available ',
+                    'id': 'status:a'
+                  }
+                ]
+              },
+              {
+                'owner': [
+                  {
+                    'label': 'Columbia University Libraries',
+                    'id': 'orgs:0002'
+                  }
+                ],
+                'accessMessage_packed': [
+                  'accessMessage:1||Use in library'
+                ],
+                'identifier': [
+                  'urn:barcode:10000201179999'
+                ],
+                'catalogItemType_packed': [
+                  'catalogItemType:1||non-circ'
+                ],
+                'accessMessage': [
+                  {
+                    'label': 'Use in library',
+                    'id': 'accessMessage:1'
+                  }
+                ],
+                'status_packed': [
+                  'status:a||Available '
+                ],
+                'shelfMark': [
+                  'LD1237.5D 1989 .C166 9999'
+                ],
+                'uri': 'ci14555049999',
+                'identifierV2': [
+                  {
+                    'type': 'bf:ShelfMark',
+                    'value': 'LD1237.5D 1989 .C166 9999'
+                  },
+                  {
+                    'type': 'bf:Barcode',
+                    'value': '10000201179999'
+                  }
+                ],
+                'idBarcode': [
+                  '10000201179999'
+                ],
+                'owner_packed': [
+                  'orgs:0002||Columbia University Libraries'
+                ],
+                'requestable': [
+                  true
+                ],
+                'catalogItemType': [
+                  {
+                    'label': 'non-circ',
+                    'id': 'catalogItemType:1'
+                  }
+                ],
+                'status': [
+                  {
+                    'label': 'Available ',
+                    'id': 'status:a'
+                  }
+                ]
+              }
+            ]
+          }
+        }
+      ]
+    }
+  }
+}
diff --git a/test/requestability_resolver.test.js b/test/requestability_resolver.test.js
index 164a2a45..47e40f6b 100644
--- a/test/requestability_resolver.test.js
+++ b/test/requestability_resolver.test.js
@@ -3,6 +3,7 @@ const elasticSearchResponse = require('./fixtures/elastic_search_response.js')
 const specRequestableElasticSearchResponse = require('./fixtures/specRequestable-es-response')
 const eddElasticSearchResponse = require('./fixtures/edd_elastic_search_response')
 const noBarcodeResponse = require('./fixtures/no_barcode_es_response')
+const noRecapResponse = require('./fixtures/no_recap_response')
 
 describe('RequestabilityResolver', () => {
   describe('fixItemRequestability', function () {
@@ -203,4 +204,22 @@ describe('RequestabilityResolver', () => {
       expect(nonEddItem.eddRequestable).to.equal(false)
     })
   })
+
+  describe('Missing recapCustomerCode', function () {
+    const response = noRecapResponse.fakeElasticSearchResponseNyplItem()
+    const resolved = RequestabilityResolver.fixItemRequestability(response)
+    it('marks edd and physical requestability correctly', function () {
+      const items = resolved.hits.hits[0]._source.items
+      const firstItem = items.find((item) => {
+        return item.uri === 'i102836649'
+      })
+      const secondItem = items.find((item) => {
+        return item.uri === 'i102836659'
+      })
+      expect(firstItem.physRequestable).to.equal(true)
+      expect(firstItem.eddRequestable).to.equal(true)
+      expect(secondItem.physRequestable).to.equal(false)
+      expect(secondItem.eddRequestable).to.equal(false)
+    })
+  })
 })