Replies: 702 comments 265 replies
-
Can you provide the debug log when the switch turns off by itself? See https://www.zigbee2mqtt.io/guide/usage/debug.html on how to enable debug logging. |
Beta Was this translation helpful? Give feedback.
-
I thought I did, here for an other device, off at 15:29:31, turned on by automation 15 seconds later, 15:29:46
|
Beta Was this translation helpful? Give feedback.
-
I don't see any request send from z2m that turns of the device; so there are 2 possibilities left:
|
Beta Was this translation helpful? Give feedback.
-
I have a very similar scenario. I have 5 TS011F, all slightly different (different LED light colours, labelling etc) identifying as either TS_011F_plug_1 or TS_011F_plug_3. At first I thought everything was fine, but then one started randomly turning off. Now another two (including the one hosting my internet and zigbee2mqtt and HA services) has started doing the same, so I now have 3 of the 5 doing it. another has a different problem, so am not using, and the 5th reports as 'plug_1' and is the only one that appears to be completely stable. Sorry I have no answer to give, but am definitely interested and thought I would share. I've seen a few other threads with similar issues elsewhere. |
Beta Was this translation helpful? Give feedback.
-
Interestingly enough, I have 4 TS011F_plug_3 plugs and as of yesterday one of them started to show the same behaviour. I already tried resetting it but the same happens after disconnecting it from the zigbee network and switching on the plug using the built in hardware button. It looks like it stays on as long as nothing is plugged in, but of course that's not very useful. |
Beta Was this translation helpful? Give feedback.
-
I have reported a very similar issue, see #11500. I have some TS011F_plug_1 plugs that behaves exactly the same as yours, and I have some other TS011F_plug_3 that does not show this issue at all. As far as I understand, the affected variants may have an issue reading the voltage: when the measured voltage drops to 0, the plug disconnect the load. Remember that "voltage" is the input voltage, not the output voltage (which depends on the load switch being open or close). I monitor several appliances in my home, all in the same circuit branch, and only TS011F_plug_1 plugs report temporary drop to 0V in voltage. My guess is that's a firmware issue, do any of you guys know if the firmware can be upgraded somehow? |
Beta Was this translation helpful? Give feedback.
-
Thanks for the response. I have a spare one that I just plugged in the socket, without load. After a couple of days, that one is still on. I will try again with load, but not connected to zigbee. I don't have a tuya bridge and don't know if there is any update available. |
Beta Was this translation helpful? Give feedback.
-
Beta Was this translation helpful? Give feedback.
-
Having the exact same issue. I have 3 TS011F_plug_1 and 3 TS011F_plug_3. The plug_3 devices work fine, never go off, the plug_1 randomly turn off. Still ON: Going Off: |
Beta Was this translation helpful? Give feedback.
-
Same problem here with a fresh TS011F_plug_1. It works for 3/4 days then goes off. Last time, in the night (according history) while there was no activity on it. |
Beta Was this translation helpful? Give feedback.
-
Also running into this problem. I'm running the latest firmware, so perhaps it's a bug in that? |
Beta Was this translation helpful? Give feedback.
-
Same here with a TS011F_plug_3 (_TZ3000_typdpbpg). No logs unfortunately as it happened to happen with the exact plug that's powering my server 🤦🏻 . Also one of the plugs was manufactured with a defect so it immediately tripped the ground breakers, might be worth warning for on the docs for these cheap plugs.. |
Beta Was this translation helpful? Give feedback.
-
Did you update them yourself? With a (tuya) bridge? Maybe we can download that firmware with the manual provided on the z2m website here |
Beta Was this translation helpful? Give feedback.
-
I installed the updates that were showing up in |
Beta Was this translation helpful? Give feedback.
-
If the device is supporting Over Current Alarm it can being implanted by tuya attribute |
Beta Was this translation helpful? Give feedback.
-
I've got a 20A Tuya plug(TS011F_plug_1) (_TZ3000_okaz9tjs) and experienced it randomly turning off. It's running on firmware 0122052017. Anyone that got lucky with fixing it somehow? I had it connected to my washing machine and the loads weren't that high, but it still turned off. Don't want to connect it again before it's fixed. It's now running fine a for a few hours without load. |
Beta Was this translation helpful? Give feedback.
-
If you look at the link that explains the protective features of the plugs. https://solution.tuya.com/projects/CMa8u91n663sbf
The 3rd thing that you missed, is the under voltage. That can happen in areas which saturated with solar panels, and reached the limits to 253V, but the network operator made measures to support PV owners and reduced the provided line voltage. This is usually happens once, and the voltage stays reduced, but during winter time, when no PV production, but possibly excessive use, this can lead to brownouts, or conditions what the plug would consider as under voltage. The latest firmware has been updated to correctly support over voltage. I have experienced the undervoltage protection kicking in once, when we had a genuine power outage, but as the power went away in a transient manner, and dropped somewhere around 160V first, the plug turned off first, and did not recover when the power came back. If you experience random turn offs, without reasonable voltage changes, over or under voltage. Then start to look around that does the device creates sparks, as described as excessive current. It might be a due to some faults in the device. But if no under, over voltage or sparks present, and you still experience random turn offs, then start to look into the overcharge protection settings. That is a feature which can turn off your device to protect your battery when charging, but who really uses that nowadays.
|
Beta Was this translation helpful? Give feedback.
-
We are pleased to extend an exclusive offer to our first 10 customers: complimentary plugs that we have rigorously tested and verified for seamless integration with HOME ASSISTANT. In exchange, we kindly request assistance in verifying their functionality upon receipt. The only expense required is for postage and packaging. For further details, please reach out to us via our website at www.zignito.com<http://www.zignito.com/>
From: vaandefanel ***@***.***>
Sent: Friday, March 15, 2024 7:47 AM
To: Koenkk/zigbee2mqtt ***@***.***>
Cc: Ajay Assani ***@***.***>; Comment ***@***.***>
Subject: Re: [Koenkk/zigbee2mqtt] Tuya TS011F (TZ3000_typdpbpg) powers off (Discussion #13343)
@vaandefanel<https://github.com/vaandefanel> how do you know, without trying, if they work? Sounds like a lottery. Do you maybe have a link to those of yours that work?
Yes its a lottery ;p The first batch of plugs that are good is not available anymore on aliexpress. So I try another merchant ;p
—
Reply to this email directly, view it on GitHub<#13343 (reply in thread)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/ANM72KAS6J5BNGWJAOKQZ53YYKRQNAVCNFSM55GX6QC2U5DIOJSWCZC7NNSXTOKENFZWG5LTONUW63SDN5WW2ZLOOQ5TQNZZG43TAOA>.
You are receiving this because you commented.Message ID: ***@***.******@***.***>>
|
Beta Was this translation helpful? Give feedback.
-
Anyone with experience with properly working plugs? How about the Nous A1Z? Don't read the issue with that one. |
Beta Was this translation helpful? Give feedback.
-
I have a lot of these TS011F_plug_1 plugs in my home, in-wall versions, all having the following zigbee models:
All of them are running firmware 192, which Z2M says is the latest. I don't have a TuYa gateway because of your usual cloud aversion yada yada. I don't know how to map a firmware version "3.0.0" onto this integer number. I live in a neighborhood where there is a lot of PV installations around, and on sunny days overvoltage protection kicks in quite often. All plugs switch off when they see 260V. And this is a problem, because instant switch off in my country is regulated at 264V, with sustained switch off at 253V. The actual voltage measured by the plugs is around 259-262V during these periods. Another problem is that when the voltage goes back to normal, the plugs stay off. Sometimes Z2M cannot turn them back on unless I "reconfigure" them. What should I do? Try and apply some custom update? Buy a TuYa gateway, re-pair and reconfigure all 52 of the plugs (can it even be done from there?), then re-pair them all to Z2M? Will they retain their settings? Can I do so without involving TuYa's gateway? |
Beta Was this translation helpful? Give feedback.
-
Hi, I have several TuYa
When I check for new updates in Z2M, no updates are shown. In debug log I can see the following: Warning 2024-05-01 16:33:46OTA: Images currently unavailable for device 'TS011F', hardwareVersion '1', manufacturerName _TZ3000_u5u4cakc, {"fieldControl":0,"manufacturerCode":4098,"imageType":5634,"fileVersion":69}' Therefore, I cannot update them to firmware 192, equivalent to How can I do it? Thanks! |
Beta Was this translation helpful? Give feedback.
-
Actually, this issue is well-defined as a problem with voltage reading/measuring, not with poor voltage in your sockets. If you're skeptical, I suggest verifying it yourself by checking your voltage chart. Additionally, stacking multiple plugs in one socket might reveal the best results; some plugs may show spikes on the chart. If you can update the firmware, that could resolve the issue. Note that some devices may not be upgradable if they don't display their firmware version. Some of you can use a https://www.zigbee2mqtt.io/guide/usage/ota_updates.html#local-ota-index-and-firmware-files to updates firmware |
Beta Was this translation helpful? Give feedback.
-
Greetings everyone! |
Beta Was this translation helpful? Give feedback.
-
I received one of this TS011F_plug_1 which does not only switch OFF, but also switch ON randomly by itself :o |
Beta Was this translation helpful? Give feedback.
-
Same problem with the _TZ3000_w0qqde0g fw v192 - plug turns-off after >260V spike and not turn on without external intervention like zigbee command or push button. How to fix it??? db record is: |
Beta Was this translation helpful? Give feedback.
-
It wouldn't be so bad if the measurements were not so wildly off in each individual socket. I've checked with a Forscher FS-906 tester, and lo and behold — when it shows 251V, the socket reports 259V. A hair more voltage, and off it turns. TuYa seems to have a policy that you cannot contact the OEM, you contact TuYa instead and they will ignore your feedback altogether. |
Beta Was this translation helpful? Give feedback.
-
I had the same problem with my TS011F smart plus randomly turning off. My problem was resolved by updating firmware (through Home Assistant). The update appeared after I have updated the ZHA integration (09/2024) and added:
Not sure if updating was enough or the repository helped. Anyway, hours later firmware update appeared in my HA and I was able to make the OTA update to the newer firmware version. Now, I am running over a week without any issue. |
Beta Was this translation helpful? Give feedback.
-
My voltage is pretty stable. Over the course of days it fluctuates between 231 and 247 V as measured by the plug itself. But over-voltage wasn't my problem anyways (at least I guess). I also have PV panels installed, so if the solar installations caused spikes, I would probably know. |
Beta Was this translation helpful? Give feedback.
-
I have the same problem for over a year now and it only affects these TS011F_1 plugs in my case. I have quite a lot of solar panels and thus voltage levels fluctuate pretty hard (also there is quite a lot of farming industry in my neighborhood which contributes to dropped voltage levels). In my case the plug only turns off when the voltage drops below a certain level. When checking the graphs in HA it seems that it sometimes very briefly reads less than 100V (on a 230V line) and thus turn off the unit. This is obviously never what actually happened, but despite that the plug does think it dropped this much. I really hate this feature and it only affects these plugs (I have several other plugs from the same brand but different modelnumber and they work perfectly fine). I have tried v1.0.13 and 1.0.14 as well as the latest firmware on this site (which I believe is 192). Is there anyone that have found a solution to this as it is driving me absolutely insane. Also I found that it ONLY happens when the load is higher than 2000W, anything lower than that and it will continue to operate as normal. All I wish to do is disable the undervolt protection as that would simply solve my problem. If anyone has any idea or any way of how to do this, I would really love to hear from them as I have quite a few of those plugs lying around. |
Beta Was this translation helpful? Give feedback.
-
hi all |
Beta Was this translation helpful? Give feedback.
-
What happened?
When I use the device they shut down suddenly. This happens maybe once every one or two days. Don't know if it is a Z2M issue or a problem with the plug.
I have four of them, all have the same problem.
I made an automation to power the device on automatically but that cannot be the solution :)
What did you expect to happen?
The plug just stays on.
How to reproduce it (minimal and precise)
I don't know. Just power on the device and wait.
Zigbee2MQTT version
1.23.0-dev commit
Adapter firmware version
20211217
Adapter
zzh
Debug log
debug 2022-02-28 10:58:30: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'genOnOff', data '{"onOff":0}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:30: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.36,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":79,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":238}' debug 2022-02-28 10:58:30: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'genOnOff', data '{"onOff":0}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:30: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.36,"energy":2.51,"indicator_mode":null,"linkquality":65,"power":79,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":238}' debug 2022-02-28 10:58:30: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'manuSpecificTuya_3', data '{"53249":4}' from endpoint 1 with groupID 0 debug 2022-02-28 10:58:30: No converter available for 'TS011F_plug_1' with cluster 'manuSpecificTuya_3' and type 'attributeReport' and data '{"53249":4}' debug 2022-02-28 10:58:30: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"rmsVoltage":0}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:30: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.36,"energy":2.51,"indicator_mode":null,"linkquality":69,"power":79,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":0}' debug 2022-02-28 10:58:30: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"activePower":0}' from endpoint 1 with groupID 0 debug 2022-02-28 10:58:30: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"rmsCurrent":0}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:30: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.36,"energy":2.51,"indicator_mode":null,"linkquality":69,"power":0,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":0}' info 2022-02-28 10:58:30: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":69,"power":0,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":0}' debug 2022-02-28 10:58:35: Received MQTT message on 'zigbee2mqtt/iMac/set' with data 'ON' debug 2022-02-28 10:58:35: Publishing 'set' 'state' to 'iMac' info 2022-02-28 10:58:35: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":0,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":0}' debug 2022-02-28 10:58:35: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'genOnOff', data '{"onOff":1}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:35: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":0,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":0}' debug 2022-02-28 10:58:36: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'genOnOff', data '{"onOff":0}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:36: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":0,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":0}' debug 2022-02-28 10:58:37: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'manuSpecificTuya_3', data '{"53249":0}' from endpoint 1 with groupID 0 debug 2022-02-28 10:58:37: No converter available for 'TS011F_plug_1' with cluster 'manuSpecificTuya_3' and type 'attributeReport' and data '{"53249":0}' debug 2022-02-28 10:58:37: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"rmsVoltage":241}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:37: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":0,"power_outage_memory":"on","state":"OFF","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:58:41: Received MQTT message on 'zigbee2mqtt/iMac/set' with data 'ON' debug 2022-02-28 10:58:41: Publishing 'set' 'state' to 'iMac' info 2022-02-28 10:58:41: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":0,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:58:42: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'genOnOff', data '{"onOff":1}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:42: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":0,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:58:56: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"activePower":39}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:56: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0,"energy":2.51,"indicator_mode":null,"linkquality":51,"power":39,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:58:59: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"rmsCurrent":171}' from endpoint 1 with groupID 0 info 2022-02-28 10:58:59: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.17,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":39,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:59:01: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"activePower":95}' from endpoint 1 with groupID 0 info 2022-02-28 10:59:01: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.17,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":95,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:59:03: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"rmsCurrent":392}' from endpoint 1 with groupID 0 info 2022-02-28 10:59:03: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.39,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":95,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:59:10: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"activePower":107}' from endpoint 1 with groupID 0 info 2022-02-28 10:59:10: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.39,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":107,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}' debug 2022-02-28 10:59:12: Received Zigbee message from 'iMac', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"rmsCurrent":458}' from endpoint 1 with groupID 0 info 2022-02-28 10:59:12: MQTT publish: topic 'zigbee2mqtt/iMac', payload '{"child_lock":null,"current":0.46,"energy":2.51,"indicator_mode":null,"linkquality":47,"power":107,"power_outage_memory":"on","state":"ON","update":{"state":null},"update_available":null,"voltage":241}'
Beta Was this translation helpful? Give feedback.
All reactions