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# **We know what memorable experiences and operational excellence looks like**
# And we know how to deliver it |
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We bring in-depth, lived experience |
We have operated top-tier venues and attractions that delivered ambitious commercial targets.
We use our expertise and experience in strategy and operations to support you step by step. This might look like taking care of all the details, financial planning, market research and accreditation processes. Or developing a visitor experience from scratch.
Coming up with an idea can be either lightning fast or take days spent in a meeting room with an empty whiteboard. To bring these ideas to life, we offer practical solutions, grounded in best practice, and centred on what you want to achieve. |
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Our Team |
**At Wrecktangle, we are all motivated by creating success stories for our clients and their projects.**
Our collective experience means clients benefit from a 360 degree perspective that covers everything from commercial and strategic planning to concept development; systems and infrastructure to audit and review. As a team, everything we do is underpinned by an excellent operational approach and a focus on customer satisfaction. |
WANT TO COLLABORATE? |
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Jillian Wilson |
Founder and Managing Director |
An expert in driving revenue growth, optimizing operational efficiency, and developing strategic partnerships, Jillian has a passion for providing exceptional visitor experiences, and she excels in creating and executing revenue-generating plans, aligning cross-functional teams, and building strong, collaborative relationships with stakeholders.
Jillian founded Wrecktangle in 2020 and has worked with executive teams in some of Ireland’s top tier venues and experiences (The Abbey Theatre, Trinity College Dublin, RDS, Theatre of Light).
Previously she has driven and delivered operations for two of the largest and most successful tourism venues in Ireland: in Business Tourism, The Convention Centre Dublin (CCD) through mobilisation to operational success; and in Leisure Tourism, at Trinity College Dublin, and The Book of Kells as Head of Tourism during a period of exceptional growth. |
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Killian Carroll |
Director (FCA) |
With over 25 years’ experience as a senior financial professional and Board Director, including as a CFO and Board member for a high-profile PPP in the business tourism sector, Killian has a demonstrable track record of achievement across varied sectors and industries (tourism, retail, FMCG & PPP/PFA).
Killian has extensive experience with strategy conception, development and implementation, cultural transformation, compliance, audit and business planning, and risk management.
In addition, he holds qualifications in governance, internal auditing ISO & ESG. |
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Antoinette O’Connor |
Associate |
Antoinette’s experience spans systems, data and marketing and she is well-versed in developing and auditing operational processes and procedures. She played a pivotal role in the conception and delivery of a CRM platform in the Convention Centre Dublin, used for the planning and delivery of events and financial and operational reporting. Antoinette supports Wrecktangle by managing, analysing, auditing and reporting on project and event-specific data which helps drive commercial decision making and strategic outcomes. |
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Services |
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Commercial and Financial Strategy |
We come up with concepts and project plans from ideation to realisation, which means helping with:
* Business modelling
* Financial planning
* Developing corporate plans and strategies
* Drafting funding applications
* Presentations for investment
* Commercial assessments
* Feasibility
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Performance Optimisation |
We seek out and develop opportunities for new experiences or improved approaches through:
* Ideation sessions
* Market research
* Process efficiency
* Operational management plans
* Value for money audits
* Resourcing models
* Tendering support
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Operational Strategy and Best Practice |
We review and innovate within your operational models and business plans by:
* Conducting operational reviews and assessments
* Benchmarking
* Customer feedback
* Governance
* Stakeholder Engagement |
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Managed Services |
We support your business to operate and thrive, providing:
* Membership management
* Accounting services
* Board Support
* Promotion |
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How We Work |
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We listen... |
We ask questions to understand what you want to achieve, why you want to achieve it and what resources you have to deliver your ambition. |
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We analyse... |
We examine, we innovate, and we determine how we can weave past any roadblocks to unlock the opportunities, so you can realise your bigger picture objectives. |
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We offer a structured approach… |
We create the environment to allow for the development of your strategic approaches, be those financial, creative, or operational. |
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We make innovation stick… |
We offer ways to develop and embed approaches to make sure you continue to focus on the bigger picture. |
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We do this so you deliver exceptional customer experiences that will get people talking. |
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