user.trialStartedAt=null after starting trial? please help

[adamstrad]

I'm having some issues with "user.trialStartedAt" returning null. I use this script below and in the first instance it starts the trial and I confirm by email in test mode, but then when I reopen the extension it shows me the paid content instead of the trial content

extpay.getUser().then(user => {
    if (!user.trialStartedAt && !user.paid){
        //start trial 
        extpay.openTrialPage('7-day');

    } else if (user.paid) {
        if (user.trialStartedAt && (new Date() - user.trialStartedAt) < 1000*60*60*24*7){
            // open trial content
            let trialContent = document.getElementById('trialContent').content;
            document.body.append(trialContent);
        } else {
            //open application
            let paidContent = document.getElementById('paidContent').content;
	        document.body.append(paidContent);
            document.body.append(user.trialStartedAt);
        }

    }  else {
        //ask for payment 
        extpay.openPaymentPage();
    }


}).catch(err => {
    document.querySelector('p').innerHTML = "Error fetching data :( Check that your ExtensionPay id is correct and you're connected to the internet"
})

EDIT:
it was giving my test email paid status instead of trial status, had to use a different email to test the trials