Unable to access Company Cards from Workspace Settings "Uh-Oh,Something went wrong!" page displayed

[m-natarajan]

If you haven’t already, check out our contributing guidelines for onboarding and email [email protected] to request to join our Slack channel!

---

Version Number: 9.0.65-5
Reproducible in staging?: Needs Reproduction
Reproducible in production?: Needs Reproduction
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @maddylewis
Slack conversation (hyperlinked to channel name): expense

Action Performed:

1. Supportal into customer's NewDot account
2. Head to Settings > Workspaces > Workspace Name
3. Click Company Cards

Expected Result:

Clicking "Company Cards" should take you to the "Import company cards" screen.

Actual Result:

Clicking "Company Cards" results in app crash and "Uh-Oh,Something went wrong!" page displayed

Workaround:

Can the user still use Expensify without this being fixed? Have you informed them of the workaround?

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

2024-12-13_14-23-41.mp4

Chat link - https://www.expensify.com/concierge/#/chat/20992254

View all open jobs on GitHub

[melvin-bot]

Triggered auto assignment to @garrettmknight (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[melvin-bot]

@garrettmknight Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[garrettmknight]

Can't repro in my accounts - asking for help in slack thread.

[garrettmknight]

Looks like the customer is impacted even though we can't reproduce, here's some additional info:

Also, since this is being encountered by a customer and we're updating our cohort to include CC's I'm going to move this over to #migrate.

[bfitzexpensify]

https://www.expensify.com/concierge/#/chat/20992254

[flaviadefaria]

If this is happening to existing ND customers then I think it needs to be moved to #retain.

[garrettmknight]

Works for me - still awaiting a volunteer all the same!

[melvin-bot]

@garrettmknight this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[garrettmknight]

Still awaiting an internal volunteer.