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Integrate the New URL to the KooKoo webhook handler #11

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4 tasks
Tracked by #10
Satendra-SR opened this issue Jan 16, 2023 · 2 comments
Open
4 tasks
Tracked by #10

Integrate the New URL to the KooKoo webhook handler #11

Satendra-SR opened this issue Jan 16, 2023 · 2 comments
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enhancement New feature or request

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@Satendra-SR
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Satendra-SR commented Jan 16, 2023

Is your feature request related to a problem? Please describe.
As the new infrastructure is ready to be launched for queue-based implementation for KooKoo webhooks, we need to integrate new webhook URLs with the help of the KooKoo team.

Diagnosis details:
Sometimes, our existing infrastructure faced challenges in managing the application load. There were instances where we received webhooks from Kookoo, but unfortunately, our infrastructure is insufficient to capture and process them.

Impact:
This issue can directly impact the call details in the RP_IVR and indirectly impact the engagement data of the users (Impact on 27th Feb 2024)

  • Around 2 months ago we got around 4-6 error logs daily.
  • Around a month ago the error logs increased to 10-15 logs daily.
  • Recently, we started getting 20-25 errors daily.
  • In future, months it may increase to 40-50 errors daily.

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  • Document the required steps
@vivek-kumar-pandey
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The queue services have been implemented and working fine. Closing this issue

@Sachinbisht27
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The queue services have been implemented and working fine. Closing this issue

Re-opening the issue as not implemented yet in the RP_IVR callback service, Implemented in the RP_IVR analytics or Admindashboard webhook handler service.

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