diff --git a/designsafe/apps/accounts/templates/designsafe/apps/accounts/password_reset.html b/designsafe/apps/accounts/templates/designsafe/apps/accounts/password_reset.html index 13f4614d50..a29a07e6ed 100644 --- a/designsafe/apps/accounts/templates/designsafe/apps/accounts/password_reset.html +++ b/designsafe/apps/accounts/templates/designsafe/apps/accounts/password_reset.html @@ -1,13 +1,58 @@ {% extends "base.html" %} -{% load bootstrap3 %} +{% load bootstrap3 sekizai_tags %} -{% block title %}Password Reset{% endblock %} +{% block title %}Account Help{% endblock %} {% block content %}
To reset your password, go to accounts.tacc.utexas.edu/forgot_password, enter your username or email address that is associated with your user account, and you will receive an email with a password reset link.
+If you receive an Authentication Failed error when logging in, and you are confident that you have entered the correct password for your account, then it is likely that you need to Reactivate Account due to your account being Deactivated due to more than 120 days having passed since you last logged in. To reactivate your account:
+Any natural hazards researcher or practitioner that wants an environment to store, analyze, curate, publish, and discover data with a community of peers may register for an account. Request a user account, and then follow the instructions in the email you receive to complete setting up your account. You will then be able to log in to DesignSafe. A DesignSafe account is a TACC user account, so you will sometimes see emails from TACC and URLs that take you to the TACC domain tacc.utexas.edu.
+If you are having trouble logging in, go to accounts.tacc.utexas.edu/login_support, enter the email address (username optional) that is associated with your user account, and a staff member will reach out.
+