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Problem with CARTO login #16379

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Kateroses opened this issue Dec 6, 2021 · 0 comments
Open

Problem with CARTO login #16379

Kateroses opened this issue Dec 6, 2021 · 0 comments

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@Kateroses
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Context

  • Please explain here below what you were doing when the problem occurred *
    Login problem. When logging into the CARTO site via GitHub, the system reports that "we could not find the user associated with this account."

Actions to play

  • Please break down all necessary steps here below to reproduce the problem *
  1. I registered on GitHub and confirmed that I am a student in order to access CARTO
  2. I enter the password and login as on GitHub.

Current result

  • Please describe below the current result you received *
    When logging into the CARTO site via GitHub, the system reports that "we could not find the user associated with this account."

Expected Result

  • Please describe here below what the expected behavior should be *
    Login to CARTO

Browser and version

  • What internet browser (Chrome, Firefox, etc.) and version and version you were using *
    Google

.carto file

  • Don't forget to rename the .carto file to a .zip file so it can be uploaded to github *

Additional Information

  • Please add any information you are interested in here *
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