From 3254638a7fd66e8cd282da8401e1c807fa652d40 Mon Sep 17 00:00:00 2001 From: Niuta Godlewska Date: Fri, 5 Jul 2024 10:48:04 +0200 Subject: [PATCH] removing changing and cancelling plan from billing doc --- .../billing-faq-for-the-control-panel.md | 41 ------------------- 1 file changed, 41 deletions(-) diff --git a/docs/about-hypernode/billing/billing-faq-for-the-control-panel.md b/docs/about-hypernode/billing/billing-faq-for-the-control-panel.md index eb4aa0c..5f7ae01 100644 --- a/docs/about-hypernode/billing/billing-faq-for-the-control-panel.md +++ b/docs/about-hypernode/billing/billing-faq-for-the-control-panel.md @@ -32,47 +32,6 @@ Our Control Panel supports two different payment methods: credit card and SEPA D - Select **Billing portal** from the menu. - Click **Billing History** to see your invoices. -## How to Change Your Plan - -If you log in via [my.hypernode.com](https://auth.hypernode.com/), please use the steps below to change your plan via the Control Panel: - -- Log into your Control Panel via [my.hypernode.com](http://my.hypernode.com) -- There are two ways to go the **Change plan** page: - - Click **Change plan** in the Hypernode overview: - ![](_res/4tWafqDklisEwVNRFCA8VVvhf0zHkYMi1A.png) - - Go to the**Change plan** page by going to settings from the sidebar on the left and scrolling down. Move your mouse over **Hypernodes** to make the menu appear: - ![](_res/YqbbPnc1vfVsic4Kn0_vQRU6kipJ9FLviw.png) -- You'll now see an overview of your current plan on the left and the new plan on the right: - ![](_res/tkmbOB9hsfJ0SfLR-TNCFtKqzRNgC6bvmA.png) -- Select the desired plan and the type of environment, Development or Production. -- Select an add-on. Read more about our two SLA levels [here](../support/emergency-support-outside-office-hours.md). -- Agree with terms and conditions and click **Change** to change this plan. Your plan will be changed immediately. -- You can alternatively schedule the change plan for desired date and time. -- Warnings, if applicable, will be shown on the left. - -## How to Cancel Your Plan - -- Log in to the [Control Panel](https://my.hypernode.com/). -- Go to **settings** of the Hypernode you want to cancel. -- Scroll down to **Cancel my subscription** -- The next screen confirms that your subscription will end. Please submit the reason of your cancellation as your feedback is valuable to us. -- Click on **Continue to cancellation** to confirm the ending date of your subscription. - -### Cancellation Per End Date - -You can cancel your subscription at any time via your Control Panel. The end date of your subscription is always the first of the next month. Example: if you cancel your subscription on the 15th of June, your Hypernode will be no longer available from the 1st of July onwards. - -## How to Undo Cancelling Your Plan - -If you want to undo the cancellation you can do it till the end of the month after cancelling your plan. In order to cancel your cancellation follow the steps below. - -- Log in to the [Control Panel](https://my.hypernode.com/). -- Go to **settings** of the Hypernode you cancelled. -- At the top of the screen press **Undo cancellation now** -- Your subscription will be revived immediately, subscription will continue and backups won't be destroyed. - -![undo cancellation](_res/asdhbrthbq3rwgbqeqrq.png) - ## How to Add a Purchase Order Number You can add or update the PO Number while