Help Center: Handle closed chats

[heavyweight]

Fixes https://github.com/Automattic/dotcom-forge/issues/9775

Related patch:
D166397-code

Proposed Changes

• Add footer for closed conversations

Why are these changes being made?

• Closed interactions should be marked and treated differently

Testing Instructions

• Checkout the related patch
• Checkout this PR
• Using the help-center-experience flag open the support history
• Start a chat with support
• Find the relevant ticket in staging, and mark it as solved
• Open the support history again and locate and open the chat
• The footer for closed interactions should display
• Clicking on the button should create a new chat

[github-actions]

Calypso Live (direct link)

https://calypso.live?image=registry.a8c.com/calypso/app:build-125424

Jetpack Cloud live (direct link)

https://calypso.live?image=registry.a8c.com/calypso/app:build-125424&env=jetpack

Automattic for Agencies live (direct link)

https://calypso.live?image=registry.a8c.com/calypso/app:build-125424&env=a8c-for-agencies

[matticbot]

This PR modifies the release build for the following Calypso Apps:

For info about this notification, see here: PCYsg-OT6-p2

• help-center
• notifications
• wpcom-block-editor

To test WordPress.com changes, run install-plugin.sh $pluginSlug add/hc-closed-conversation on your sandbox.

[matticbot]

Here is how your PR affects size of JS and CSS bundles shipped to the user's browser:

Async-loaded Components (~246 bytes added 📈 [gzipped])

name                               parsed_size           gzip_size
async-load-automattic-help-center       +867 B  (+0.1%)     +246 B  (+0.1%)

React components that are loaded lazily, when a certain part of UI is displayed for the first time.

Legend

What is parsed and gzip size?

Parsed Size: Uncompressed size of the JS and CSS files. This much code needs to be parsed and stored in memory.
Gzip Size: Compressed size of the JS and CSS files. This much data needs to be downloaded over network.

Generated by performance advisor bot at iscalypsofastyet.com.

[escapemanuele]

What a great PR!

I'm testing things, meanwhile I spotted a weird hover state on the button

[escapemanuele]

Looks great @heavyweight

[renancarvalho]

Nice PR @heavyweight
I have spotted the same as Emanuele, plus I noticed the rating message automatically sent, is it intended

[heavyweight]

Nice PR @heavyweight I have spotted the same as Emanuele, plus I noticed the rating message automatically sent, is it intended

This looks like an automation running on staging. We could take a look at it at a later stage.

[a8ci18n]

This Pull Request is now available for translation here: https://translate.wordpress.com/deliverables/17013051

Some locales (Hebrew, Japanese) have been temporarily machine-translated due to translator availability. All other translations are usually ready within a few days. Untranslated and machine-translated strings will be sent for translation next Monday and are expected to be completed by the following Friday.

Thank you @heavyweight for including a screenshot in the description! This is really helpful for our translators.

[a8ci18n]

Translation for this Pull Request has now been finished.