Mailchimp Block: no audience groups being displayed under the "Mailchimp Groups" heading in the sidebar

[zyousafi]

Impacted plugin

Jetpack

Quick summary

While Mailchimp allows someone to self-categorize which group they want to be added to when signing up to a mailing list, the Mailchimp Block is designed to show the associated audience groups under the "Mailchimp Groups" heading in the sidebar. For some reason, the block doesn't seem to be pulling in any groups from Mailchimp even though the user has successfully connected their account to Mailchimp

Steps to reproduce

1. Create a form with audience groups in Mailchimp
2. Connect Mailchimp account to WordPress.com account
3. Add Mailchimp Block to a page or post
4. Click on Mailchimp Block in editor, and look under the "Mailchimp Groups" heading in the sidebar

A clear and concise description of what you expected to happen.

I expected the audience groups added in Mailchimp to be listed under the "Mailchimp Groups" heading on the sidebar

What actually happened

The audience groups the user added in Mailchimp aren't showing up under the "Mailchimp Groups" heading in the sidebar

Impact

One

Available workarounds?

No but the platform is still usable

If the above answer is "Yes...", outline the workaround.

User could upgrade to a Business Plan. After doing that, they could use the Mailchimp plugin or the custom HTML provided on the Mailchimp website

Platform (Simple and/or Atomic)

Simple

Logs or notes

No response

[github-actions]

OpenAI suggested the following labels for this issue:

• [Feature Group] A8C Marketing & Sales: The issue is related to integrating Mailchimp, which is a marketing tool, into the Jetpack plugin.
• [Feature] Mailchimp: Directly addresses the Mailchimp Block feature, which is the subject of the issue.
• [Feature] Forms Blocks: Related to the forms created with audience groups in Mailchimp, which are used to facilitate user engagement.

[jeherve]

I expected the audience groups added in Mailchimp to be listed under the "Mailchimp Groups" heading on the sidebar

It does seem to work well in my tests:

Could you ask them to double check that those groups were defined in their Mailchimp settings for that list (and not for another)?