webinar-skill-Dialog .json

{
  "intents": [
    {
      "intent": "Plans",
      "examples": [
        {
          "text": "What are your plans?"
        },
        {
          "text": "change plan"
        },
        {
          "text": "what offers do you have?"
        },
        {
          "text": "check your plans"
        },
        {
          "text": "plans"
        },
        {
          "text": "give me information"
        },
        {
          "text": "I want information about"
        },
        {
          "text": "plan"
        },
        {
          "text": "see your plans"
        },
        {
          "text": "plan offers"
        },
        {
          "text": "mobile plans"
        },
        {
          "text": "show me plan"
        },
        {
          "text": "Can I see your services"
        },
        {
          "text": "Can I see your plans?"
        },
        {
          "text": "What are your offerings?"
        },
        {
          "text": "What are your services?"
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Ending",
      "examples": [
        {
          "text": "I'm done"
        },
        {
          "text": "Goodbye"
        },
        {
          "text": "Ending this session"
        },
        {
          "text": "Finished now, good bye"
        },
        {
          "text": "That's everything"
        },
        {
          "text": "Im done"
        },
        {
          "text": "Im good thank you"
        },
        {
          "text": "I'm leaving now"
        },
        {
          "text": "It was nice chatting with you"
        },
        {
          "text": "Ok goodbye"
        },
        {
          "text": "Thanks, bye!"
        },
        {
          "text": "Thank you for your time"
        },
        {
          "text": "That is all"
        },
        {
          "text": "Bye bye"
        },
        {
          "text": "Thanks very much, bye!"
        },
        {
          "text": "Good. bye."
        }
      ],
      "description": "End the conversation."
    },
    {
      "intent": "Account",
      "examples": [
        {
          "text": "show me my account"
        },
        {
          "text": "Can I check my account?"
        },
        {
          "text": "I want to check my account"
        },
        {
          "text": "my account"
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Greetings",
      "examples": [
        {
          "text": "Hi there"
        },
        {
          "text": "How are you today?"
        },
        {
          "text": "Hello I am looking for some help here"
        },
        {
          "text": "Hello"
        },
        {
          "text": "Have you been well?"
        },
        {
          "text": "Greetings"
        },
        {
          "text": "Good morning"
        },
        {
          "text": "Hey there"
        },
        {
          "text": "What's new?"
        },
        {
          "text": "How r u?"
        },
        {
          "text": "How are things going?"
        },
        {
          "text": "How is it going?"
        },
        {
          "text": "Good evening"
        },
        {
          "text": "Good day"
        },
        {
          "text": "What's up?"
        },
        {
          "text": "Who is this?"
        },
        {
          "text": "Hey how are you doing"
        }
      ],
      "description": "Greet the bot."
    },
    {
      "intent": "General_Positive_Feedback",
      "examples": [
        {
          "text": "How cool is this?"
        },
        {
          "text": "You are awesome"
        },
        {
          "text": "You are great"
        },
        {
          "text": "You are the best"
        },
        {
          "text": "You are wonderful"
        },
        {
          "text": "You gave me exactly what I need!"
        },
        {
          "text": "You the man"
        },
        {
          "text": "You've been so helpful :)"
        },
        {
          "text": "You're a genius!"
        },
        {
          "text": "This is great"
        },
        {
          "text": "Can't believe you are that good"
        },
        {
          "text": "This is so cool"
        },
        {
          "text": "This is good"
        },
        {
          "text": "Thank you"
        },
        {
          "text": "Ok thank you"
        },
        {
          "text": "Love your work"
        },
        {
          "text": "I'm looking forward to working with you again! :)"
        },
        {
          "text": "I like what you did there! :)"
        },
        {
          "text": "Brilliant!"
        }
      ],
      "description": "Express positive sentiment or gratitude."
    },
    {
      "intent": "Transaction",
      "examples": [
        {
          "text": "can i see my transaction history"
        },
        {
          "text": "can i see my transactions"
        },
        {
          "text": "what are my transactions"
        },
        {
          "text": "show me my transactions"
        },
        {
          "text": "my transactions history"
        },
        {
          "text": "I want to see my transaction history"
        },
        {
          "text": "i want to check my transations"
        }
      ],
      "description": ""
    },
    {
      "intent": "MyPlan",
      "examples": [
        {
          "text": "International minutes left"
        },
        {
          "text": "I want to check my monthly plan"
        },
        {
          "text": "my data"
        },
        {
          "text": "I want to check my data"
        },
        {
          "text": "can i see my plan"
        },
        {
          "text": "i want to see my local minutes"
        },
        {
          "text": "Show me my monthly plan"
        },
        {
          "text": "Data left"
        },
        {
          "text": "Local minutes left"
        },
        {
          "text": "minutes"
        }
      ],
      "description": ""
    },
    {
      "intent": "General_Agent_Capabilities",
      "examples": [
        {
          "text": "Help now"
        },
        {
          "text": "What are you capable of?"
        },
        {
          "text": "Tell me about what kind of things you do?"
        },
        {
          "text": "Tell me something"
        },
        {
          "text": "What are my options that you can help with?"
        },
        {
          "text": "What are my options?"
        },
        {
          "text": "What are you able to deal with?"
        },
        {
          "text": "What are you good at?"
        },
        {
          "text": "What are you used for?"
        },
        {
          "text": "What are your skills?"
        },
        {
          "text": "What can I ask you to do?"
        },
        {
          "text": "What do you do?"
        },
        {
          "text": "What do you handle?"
        },
        {
          "text": "What are you able to understand?"
        },
        {
          "text": "What features are in here?"
        },
        {
          "text": "What is this 4?"
        },
        {
          "text": "What kinds of things can you do?"
        },
        {
          "text": "Where can I find the frequently asked questions?"
        },
        {
          "text": "What else can you help me with?"
        },
        {
          "text": "Can you please give me a list of the types of things you can help me with?"
        },
        {
          "text": "Can you tell me what services you are able to help me with?"
        },
        {
          "text": "Do you have a list of things I can talk to you about?"
        },
        {
          "text": "Hi, what do you do?"
        },
        {
          "text": "How can I use you?"
        },
        {
          "text": "How can you help me?"
        },
        {
          "text": "How can you solve my problems?"
        },
        {
          "text": "How do I use you?"
        },
        {
          "text": "I do not know what to ask"
        },
        {
          "text": "I'd like to know what type of questions you can answer for me."
        },
        {
          "text": "Is there anything you can help me with?"
        }
      ],
      "description": "Request capabilities of the bot."
    },
    {
      "intent": "General_Connect_to_Agent",
      "examples": [
        {
          "text": "Put me through to someone"
        },
        {
          "text": "Please assist me to get to an agent"
        },
        {
          "text": "Operator please"
        },
        {
          "text": "Agent help"
        },
        {
          "text": "A real agent, please."
        },
        {
          "text": "Send me to an agent"
        },
        {
          "text": "Call agent"
        },
        {
          "text": "Where is the closest agent?"
        },
        {
          "text": "Yes, take me to a real person"
        },
        {
          "text": "Could you please transfer me to your master?"
        },
        {
          "text": "Need help from human"
        },
        {
          "text": "Is there anyone there I can actually talk to for real?"
        },
        {
          "text": "I would like to speak to someone"
        },
        {
          "text": "I would like to speak to a human"
        },
        {
          "text": "I want to talk to a person"
        },
        {
          "text": "I want an agent to help me"
        },
        {
          "text": "I want agent"
        },
        {
          "text": "I want a manager"
        },
        {
          "text": "I need to speak to a representative. How would I go about doing so?"
        },
        {
          "text": "I don't want to talk to you"
        },
        {
          "text": "I don't want to talk to a bot."
        },
        {
          "text": "How can I skip the recorded menu and go straight to a live person?"
        },
        {
          "text": "Please connect me to a live agent"
        },
        {
          "text": "Do not want a robot?"
        },
        {
          "text": "Customer service representative please."
        },
        {
          "text": "Can you connect me with a real person?"
        },
        {
          "text": "Can you assist me to connect to an agent?"
        },
        {
          "text": "Connect me to a live operator please."
        },
        {
          "text": "Contact person"
        },
        {
          "text": "Can I talk to someone?"
        },
        {
          "text": "Can I speak with somebody?"
        },
        {
          "text": "Can I speak to an advisor?"
        },
        {
          "text": "Can I speak to a live person?"
        },
        {
          "text": "Can I speak to a human please?"
        },
        {
          "text": "Can I connect to an agent?"
        },
        {
          "text": "Hi can you transfer me"
        },
        {
          "text": "Please let me talk to a human being."
        },
        {
          "text": "Pls connect"
        }
      ],
      "description": "Request a human agent."
    }
  ],
  "entities": [
    {
      "entity": "type",
      "values": [
        {
          "type": "synonyms",
          "value": "plan",
          "synonyms": [
            "my plan",
            "balance"
          ]
        },
        {
          "type": "synonyms",
          "value": "transaction",
          "synonyms": [
            "history transaction",
            "transactions"
          ]
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "sys-number",
      "values": []
    },
    {
      "entity": "yes_no",
      "values": [
        {
          "type": "synonyms",
          "value": "yes",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "no",
          "synonyms": []
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "plans_entities",
      "values": [
        {
          "type": "synonyms",
          "value": "Plan 1",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "Plan 2",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "Plan 3",
          "synonyms": []
        }
      ],
      "fuzzy_match": true
    }
  ],
  "metadata": {
    "api_version": {
      "major_version": "v2",
      "minor_version": "2018-11-08"
    },
    "from-sample": true
  },
  "webhooks": [
    {
      "url": "https://eu-gb.functions.appdomain.cloud/api/v1/web/khalil.faraj%40ibm.com_dev/default/TeelcomAction.json",
      "name": "main_webhook",
      "headers": []
    }
  ],
  "dialog_nodes": [
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_6_1591984888534",
      "conditions": "anything_else",
      "dialog_node": "response_9_1591984888534",
      "previous_sibling": "response_8_1591984888534"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": [
          {
            "time": 4,
            "typing": true,
            "response_type": "pause"
          },
          {
            "values": [
              {
                "text": "$webhook_result_2.response"
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          }
        ]
      },
      "parent": "node_6_1591984888534",
      "context": {},
      "conditions": "$webhook_result_2",
      "dialog_node": "response_8_1591984888534"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": []
      },
      "parent": "node_6_1591549722140",
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_5_1591553739172"
      },
      "conditions": "#Transaction || $type == \"transaction\"",
      "dialog_node": "response_3_1591559546021",
      "previous_sibling": "response_10_1591559299333"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": []
      },
      "parent": "node_6_1591549722140",
      "context": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_1_1591559358119"
      },
      "conditions": "#MyPlan || $type == \"plan\"",
      "dialog_node": "response_10_1591559299333",
      "previous_sibling": "response_4_1591549729266"
    },
    {
      "type": "standard",
      "title": "Transactions",
      "output": {
        "generic": [
          {
            "time": 4,
            "typing": true,
            "response_type": "pause"
          },
          {
            "values": [
              {
                "text": "Your history transactions:\nJun 1 -> 25$ AED Subscription renewal\nMay 15 -> 10$ 2GB Add-on\nMay 1 -> 25$ AED Subscription renewal\nApril 12 ->  12$ AED Intl Call Add-on"
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          }
        ]
      },
      "parent": "node_6_1591549722140",
      "context": {},
      "metadata": {
        "_customization": {
          "mcr": false
        }
      },
      "conditions": "#Transaction && $number!=null",
      "dialog_node": "node_5_1591553739172",
      "previous_sibling": "node_1_1591559358119"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "Invalid credentials"
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          }
        ]
      },
      "parent": "node_6_1591549722140",
      "context": {
        "otp": null,
        "number": null
      },
      "conditions": "$webhook_result_1.result == \"Incorrect credentials\"",
      "dialog_node": "response_4_1591549729266",
      "previous_sibling": "node_5_1591553739172"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": [
          {
            "title": "What would you like to check?",
            "options": [
              {
                "label": "Current Monthly Plan",
                "value": {
                  "input": {
                    "text": "I want to check my monthly plan"
                  }
                }
              },
              {
                "label": "Transactions History",
                "value": {
                  "input": {
                    "text": "Transactions"
                  }
                }
              }
            ],
            "response_type": "option"
          }
        ]
      },
      "parent": "node_6_1591549722140",
      "conditions": "anything_else",
      "dialog_node": "response_8_1591550028806",
      "previous_sibling": "response_3_1591559546021"
    },
    {
      "type": "standard",
      "title": "MyPlan",
      "output": {
        "generic": [
          {
            "time": 4,
            "typing": true,
            "response_type": "pause"
          },
          {
            "values": [
              {
                "text": "Your Monthly Plan:\nLocal minutes : 100min/SMS -> 90min/SMS Left\nData: 4GB -> 3GB Left \nInternational minutes: 50min/SMS -> 50min/SMS Left"
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          }
        ]
      },
      "parent": "node_6_1591549722140",
      "context": {},
      "conditions": "#MyPlan && $number!=null",
      "dialog_node": "node_1_1591559358119"
    },
    {
      "type": "event_handler",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "I would really appreciate your feedback if you can please rate our lovely conversation:"
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          },
          {
            "title": "",
            "options": [
              {
                "label": "1 😞",
                "value": {
                  "input": {
                    "text": "1"
                  }
                }
              },
              {
                "label": "2 😕",
                "value": {
                  "input": {
                    "text": "2"
                  }
                }
              },
              {
                "label": "3 🙂",
                "value": {
                  "input": {
                    "text": "3"
                  }
                }
              },
              {
                "label": "4 😌",
                "value": {
                  "input": {
                    "text": "4"
                  }
                }
              },
              {
                "label": "5 😄",
                "value": {
                  "input": {
                    "text": "5"
                  }
                }
              }
            ],
            "response_type": "option"
          }
        ]
      },
      "parent": "slot_4_1591613908638",
      "event_name": "focus",
      "dialog_node": "handler_1_1591613908650",
      "previous_sibling": "handler_6_1591613908650"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_4_1591613908638",
      "context": {
        "survey_result": "@sys-number"
      },
      "conditions": "@sys-number",
      "event_name": "input",
      "dialog_node": "handler_6_1591613908650"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "Great! I'm glad that you enjoyed our conversation.Thank you 😊"
              }
            ],
            "response_type": "text",
            "selection_policy": "multiline"
          }
        ]
      },
      "parent": "node_10_1591613891453",
      "conditions": "$survey_result==4",
      "dialog_node": "response_1_1591613997313",
      "previous_sibling": "response_9_1591613996083"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "That's amazing! Thank you so much this means a lot 🤗\nHope you have a great day 😄"
              }
            ],
            "response_type": "text",
            "selection_policy": "multiline"
          }
        ]
      },
      "parent": "node_10_1591613891453",
      "conditions": "$survey_result==5",
      "dialog_node": "response_4_1591613998521",
      "previous_sibling": "response_1_1591613997313"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "I'm so sorry 😞 I'll make sure to show this feedback to our team so we can improve this experience."
              }
            ],
            "response_type": "text",
            "selection_policy": "multiline"
          }
        ]
      },
      "parent": "node_10_1591613891453",
      "conditions": "$survey_result==1",
      "dialog_node": "response_1_1591613908051",
      "previous_sibling": "slot_4_1591613908638"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "Thank you for your feedback. \nFeel free to reach out again at anytime 🙂"
              }
            ],
            "response_type": "text",
            "selection_policy": "multiline"
          }
        ]
      },
      "parent": "node_10_1591613891453",
      "conditions": "$survey_result==3",
      "dialog_node": "response_9_1591613996083",
      "previous_sibling": "response_7_1591613994469"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "I thought that I was doing well 😕 I promise you I will improve. I'll make sure that I'll work on myself for a better experience. "
              }
            ],
            "response_type": "text",
            "selection_policy": "multiline"
          }
        ]
      },
      "parent": "node_10_1591613891453",
      "conditions": "$survey_result==2",
      "dialog_node": "response_7_1591613994469",
      "previous_sibling": "response_1_1591613908051"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "node_10_1591613891453",
      "variable": "$survey_result",
      "dialog_node": "slot_4_1591613908638",
      "previous_sibling": "node_8_1591616012750"
    },
    {
      "type": "standard",
      "title": "Clear",
      "output": {
        "generic": []
      },
      "parent": "node_10_1591613891453",
      "context": {
        "survey_result": null
      },
      "conditions": "true",
      "dialog_node": "node_8_1591616012750"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "Thank you for reaching out 😊Have a great day and take care 👋"
              }
            ],
            "response_type": "text",
            "selection_policy": "multiline"
          }
        ]
      },
      "parent": "node_3_1591610581824",
      "context": {
        "intents": null,
        "entities": null
      },
      "disabled": true,
      "conditions": "anything_else",
      "dialog_node": "response_3_1591611689129",
      "previous_sibling": "node_10_1591613891453"
    },
    {
      "type": "frame",
      "title": "Survey",
      "parent": "node_3_1591610581824",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_8_1591616012750"
      },
      "conditions": "",
      "dialog_node": "node_10_1591613891453"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "Please enter your Account Number:"
          ],
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                "text": "Oops, I didn't get that can you rephrase your sentence?"
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                "text": "I don't understand what you're saying."
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                "text": "Thank you for reaching out 😊Have a great day and take care 👋"
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      "text": "what will happen if I did not pay my bill even if I have enough balance"
    }
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      "suggestion_text_policy": "title",
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}