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managetickets.php
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managetickets.php
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<?php
session_start();
if(!isset($_SESSION["loggedin"]) || $_SESSION["loggedin"] !== true){
header("location: /login.php");
exit;
}
$username = $_SESSION["username"];
$type = $_SESSION["type"];
if ($type != "admin") die("Permission denied.");
require_once "config.php";
// Get users
$sql = "SELECT id, username, type FROM users";
$stmt = mysqli_prepare($link, $sql);
mysqli_stmt_execute($stmt);
$result = mysqli_stmt_get_result($stmt);
$users = $result->fetch_all(MYSQLI_ASSOC);
// Get services
$sql = "SELECT id, name, type, billing, description FROM services";
$stmt = mysqli_prepare($link, $sql);
mysqli_stmt_execute($stmt);
$result = mysqli_stmt_get_result($stmt);
$services = $result->fetch_all(MYSQLI_ASSOC);
// Get orders
$sql = "SELECT id, service, name, client, date, billing, status, comments FROM orders";
$stmt = mysqli_prepare($link, $sql);
mysqli_stmt_execute($stmt);
$result = mysqli_stmt_get_result($stmt);
$orders = $result->fetch_all(MYSQLI_ASSOC);
// Get tickets
$sql = "SELECT id, `order`, subject, body, date, status, closecomment, asignee FROM tickets";
$stmt = mysqli_prepare($link, $sql);
mysqli_stmt_execute($stmt);
$result = mysqli_stmt_get_result($stmt);
$tickets = $result->fetch_all(MYSQLI_ASSOC);
// GET actions
// delete entry
if (isset($_GET["del"])) {
$sql = "DELETE FROM tickets WHERE id = ?";
$stmt = mysqli_prepare($link, $sql);
mysqli_stmt_bind_param($stmt, "s", $param_id);
$param_id = $_GET["del"];
if (!mysqli_stmt_execute($stmt) || mysqli_stmt_affected_rows($stmt) != 1) {
echo "SQL error.";
} else header("location: ".$_SERVER['SCRIPT_NAME']);
}
// POST actions
if ($_SERVER["REQUEST_METHOD"] == "POST") {
// add entry
if (isset($_POST["add"])) {
$sql = "INSERT INTO tickets (`order`, subject, body, status, closecomment, asignee) VALUES (?, ?, ?, ?, ?, ?)";
$stmt = mysqli_prepare($link, $sql);
mysqli_stmt_bind_param($stmt, "ssssss", $param_order, $param_subject, $param_body, $param_status, $param_closecomment, $param_asignee);
$param_order = $_POST["order"];
$param_subject = $_POST["subject"];
$param_body = $_POST["body"];
$param_status = $_POST["status"];
$param_closecomment = $_POST["closecomment"];
$param_asignee = $_POST["asignee"];
if (!mysqli_stmt_execute($stmt) || (mysqli_stmt_affected_rows($stmt) != 1)) {
echo "SQL error.";
} else header("location: ".$_SERVER['SCRIPT_NAME']);
}
// edit entry
if (isset($_POST["save"])) {
$sql = "UPDATE tickets SET status = ?, closecomment = ?, asignee = ? WHERE id = ?";
$stmt = mysqli_prepare($link, $sql);
mysqli_stmt_bind_param($stmt, "ssss", $param_status, $param_closecomment, $param_asignee, $param_id);
$param_status = $_POST["status"];
$param_closecomment = $_POST["closecomment"];
$param_asignee = $_POST["asignee"];
$param_id = $_POST["id"];
if (!mysqli_stmt_execute($stmt) || (mysqli_stmt_affected_rows($stmt) != 1)) {
echo "SQL error.";
} else header("location: ".$_SERVER['SCRIPT_NAME']);
}
}
function getticketbyid($id) {
global $tickets;
foreach ($tickets as $ticket) {
if ($ticket["id"] == $id) {
return $ticket;
}
}
}
function getorderbyid($id) {
global $orders;
foreach ($orders as $order) {
if ($order["id"] == $id) {
return $order;
}
}
}
function getservicebyid($id) {
global $services;
foreach ($services as $service) {
if ($service["id"] == $id) {
return $service;
}
}
}
function getuserbyid($id) {
global $users;
foreach ($users as $user) {
if ($user["id"] == $id) {
return $user;
}
}
}
?>
<!doctype html>
<html>
<head>
<meta charset="UTF-8">
<link rel="stylesheet" type="text/css" href="/style.css">
<title>ARFNET CSTIMS</title>
</head>
<body>
<header><a href="https://arf20.com/">
<img src="arfnet_logo.png" width="64"><span class="title"><strong>ARFNET</strong></span>
</a></header>
<hr>
<main>
<div class="row">
<div class="col8">
<h2 class="center">ARFNET Client Service Ticket and Invoice Management System</h2>
<h3><?php echo strtoupper($type[0]).substr($type, 1); ?> panel</h3>
<h3>Tickets</h3>
<?php
if (isset($_GET["edit"])) {
$ticket = getticketbyid($_GET["edit"]);
$asignee_options = "";
foreach ($users as $user)
if ($user["type"] == "admin" || $user["type"] == "helpdesk")
$asignee_options .= "<option value=\"".$user["id"]."\" ".($ticket["asignee"] == $user["id"] ? "selected" : "").">".$user["username"]."</option>";
echo "<div class=\"form\"><h3>Edit ticket ".$ticket["id"]."</h3><form action=\"".$_SERVER['SCRIPT_NAME']."\" method=\"post\">\n"
."<label><b>Instance</b></label><br><label>".getorderbyid($ticket["order"])["name"]."</label><br>\n"
."<label><b>Service</b></label><br><label>".getservicebyid(getorderbyid($ticket["order"])["service"])["name"]."</label><br>\n"
."<label><b>Client</b></label><br><label>".getuserbyid(getorderbyid($ticket["order"])["client"])["username"]."</label><br>\n"
."<label><b>Subject</b></label><br><label>".$ticket["subject"]."</label><br>\n"
."<label><b>Body</b></label><br><pre>".$ticket["body"]."</pre><br>\n"
."<label><b>Status</b></label><br><select name=\"status\"><option value=\"open\" ".($ticket["status"] == "open" ? "selected" : "").">open</option><option value=\"closed\" ".($order["status"] == "closed" ? "selected" : "").">closed</option></select><br>\n"
."<label><b>Close comment</b><br><textarea name=\"closecomment\" rows=\"10\" cols=\"80\">".$ticket["closecomment"]."</textarea><br>\n"
."<label><b>Asignee</b></label><br><select name=\"asignee\">$asignee_options</select><br>\n"
."<input type=\"hidden\" name=\"id\" value=\"".$ticket["id"]."\">\n"
."<br><input type=\"submit\" name=\"save\" value=\"Save\"><a href=\"".$_SERVER['SCRIPT_NAME']."\">cancel</a>"
."</form></div>";
}
if (isset($_GET["add"])) {
$order_options = $asignee_options = "";
foreach ($orders as $order)
$order_options .= "<option value=\"".$order["id"]."\">".$order["name"]." (".getservicebyid($order["service"])["name"].")</option>";
foreach ($users as $user)
if ($user["type"] == "admin" || $user["type"] == "helpdesk")
$asignee_options .= "<option value=\"".$user["id"]."\">".$user["username"]."</option>";
echo "<div class=\"form\"><h3>Add ticket</h3><form action=\"".$_SERVER["SCRIPT_NAME"]."\" method=\"post\">\n"
."<label>Order</label><br><select name=\"order\">".$order_options."</select><br>"
."<label>Subject</label><br><input type=\"text\" name=\"subject\"><br>\n"
."<label>Body</label><br><textarea name=\"body\" rows=\"10\" cols=\"80\"></textarea><br>\n"
."<label>Status</label><br><select name=\"status\"><option value=\"open\">open</option><option value=\"closed\">closed</option></select><br>\n"
."<label>Close comment<br><textarea name=\"closecomment\" rows=\"10\" cols=\"80\"></textarea><br>\n"
."<label>Asignee</label><br><select name=\"asignee\">$asignee_options</select><br>\n"
."<br><input type=\"submit\" name=\"add\" value=\"Add\"><a href=\"".$_SERVER["SCRIPT_NAME"]."\">cancel</a>"
."</form></div>";
}
?>
<a href="?add">add</a>
<table>
<tr><th>id</th><th>order</th><th>service</th><th>client</th><th>subject</th><th>body</th><th>date</th><th>status</th><th>close comment</th><th>asignee</th><th>action</th></tr>
<?php
foreach ($tickets as $ticket) {
$order = getorderbyid($ticket["order"]);
echo "<tr><td>".$ticket["id"]."</td>"
."<td>".$order["name"]."</td>"
."<td>".getservicebyid($order["service"])["name"]."</td>"
."<td>".getuserbyid(getorderbyid($ticket["order"])["client"])["username"]."</td>"
."<td>".$ticket["subject"]."</td>"
."<td><details><summary></summary><pre>".$ticket["body"]."</pre></details></td>"
."<td>".$ticket["date"]."</td>"
."<td>".$ticket["status"]."</td>"
."<td><details><summary></summary><pre>".$ticket["closecomment"]."</pre></details></td>"
."<td>".getuserbyid($ticket["asignee"])["username"]."</td>"
."<td><a href=\"?del=".$ticket["id"]."\">del</a> <a href=\"?edit=".$ticket["id"]."\">edit</a></td></tr>\n";
}
?>
</table>
</div>
<div class="col2">
<h3>Logged as <?php echo $username; ?></h3>
<h3><a href="/logout.php">Logout</a></h2>
<h3><a href="/admin.php">Back to admin panel</a></h2>
</div>
</div>
</main>
</body>
</html>