diff --git a/docs/howto/operate/add-hub.md b/docs/howto/operate/add-hub.md
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--- a/docs/howto/operate/add-hub.md
+++ b/docs/howto/operate/add-hub.md
@@ -1,8 +1,85 @@
 # Add a new hub
 
-Adding a new hub requires that we do three things:
+## Step 0: Open a GitHub issue to track hub creation
 
-1. [Create a new GitHub issue for the hub](https://github.com/2i2c-org/pilot-hubs/issues/new).
-2. Create the hub via appending a new hub entry in the appropriate cluster file under
-   `config/hubs` file (see [](../../topic/config.md) for more information).
-3. Start following [team process](team-process) around operating the hubs.
+In order to track progress on deploying the new hub, [open a GitHub issue in the
+`pilot-hubs/` repository](https://github.com/2i2c-org/pilot-hubs/issues/new/choose).
+Make sure to choose the `new-hub` issue template.
+
+## Step 1: Decide where the hub will live
+
+Hubs need to exist on a kubernetes cluster, so we will need to
+decide which cluster it should live in.
+
+1. For standalone hubs where we are being paid or the client has cloud
+   credits, we will need to create a cluster specifically for this hub
+   before deploying it. As a general rule, we will create one cluster per
+   billing account.
+2. For hubs we are running for free, they will go into the `pilot-hubs`
+   cluster.
+3. Hubs run with the support of [cloudbank](https://www.cloudbank.org/),
+   will go in the `cloudbank` cluster.
+
+Each cluster has configuration + list of hubs it supports under
+`config/hubs/<cluster-name>.cluster.yaml`.
+
+## Step 2: Decide the template used for the hub
+
+Hub templates map on to different major use-cases that we aim to enable.
+Ask the hub user(s) about their needs and expected usage, and use their answer to select a [hub template](../../topic/hub-templates.md).
+to be used.
+
+## Step 3: Decide the authentication provider to be used
+
+In consultation with the users, decide
+[which authentication provider](https://pilot.2i2c.org/en/latest/admin/configuration/login.html#authentication)
+the hub should use.
+
+
+```{note}
+While this can be changed later, it's a messy
+process - so we should try to get this right the first time
+```
+
+## Step 4: Decide the user image for the hub
+
+The default user image is present in this repository (`images/user`),
+and is geared towards simple datascience classes - with both R and
+Python. Determine if this is acceptable - if not, you need to
+make a [custom image](../configure/update-env.md) for them.
+
+## Step 5: Add hub config
+
+Add an entry for the hub in `config/hubs/<cluster-name>.cluster.yaml` for this hub.
+The following docs might be helpful:
+
+1. [Configuration Structure](../../topic/config.md)
+2. [JSON Schema for `.cluster.yaml` file](https://github.com/2i2c-org/pilot-hubs/blob/master/config/hubs/schema.yaml)
+3. [Zero to JupyterHub on k8s Docs](https://zero-to-jupyterhub.readthedocs.io/en/latest/), since ultimately
+   that is what we are configuring.
+
+## Step 6: Deploy manually and test
+
+[Deploy the hub manually](./manual-deploy.md) and test to make sure it works
+the way you would like it to. This might take some iteration and multiple
+tries. Specifically test that at least the following work ok:
+
+1. Authentication provider
+2. Admin user access
+3. User image in use (check the `JUPYTER_IMAGE` environment variable in a spawned server)
+4. Default user interface when the user logs in (lab, notebook, rstudio, retrolab, etc)
+5. Home page display configuration
+6. (Optionally) `dask-gateway` functionality
+7. (Optionally) Access to any cloud resources (like storage buckets, etc)
+   granted to the hub users
+
+## Step 7: Make a PR
+
+Make a PR with your changes, referencing the issue for creation of the hub. Seek
+review from someone else, and get this merged!
+
+Getting this merged will mark the hub as being deployed.
+
+Finally, notify the users of the hub that it is now deployed, and ask that they test it out to make sure it works as expected.
+If they are happy with the result, then close the issue for deploying the new hub.
+Congratulations, you are done! 🎉