diff --git a/_methods/journey-mapping.md b/_methods/journey-mapping.md index ac0ccc34..14282081 100755 --- a/_methods/journey-mapping.md +++ b/_methods/journey-mapping.md @@ -7,7 +7,7 @@ redirect_from: description: A visualization of the major interactions shaping a user's experience of a product or service. category: Decide what: A visualization of the major interactions shaping a user's experience of a product or service. -why: To provide design teams with a bird’s-eye view of a service that helps them see the sequence of interactions that make up a user’s experience including the complexity, successes, pain points, and emotions users experience along the way. +why: To provide design teams with a bird’s-eye view of a service that helps them see the sequence of interactions that make up a user’s experience including the complexity, successes, pain points, and emotions users experience from the earliest phases of researching a product or service all the way through adoption. timeRequired: 4–12 hours ---