diff --git a/packages/feedback-service/package-lock.json b/packages/feedback-service/package-lock.json
index 46c1c2aae..577d34d9f 100644
--- a/packages/feedback-service/package-lock.json
+++ b/packages/feedback-service/package-lock.json
@@ -21,13 +21,13 @@
         "clean-webpack-plugin": "4.0.0",
         "cookie-parser": "1.4.5",
         "cors": "2.8.5",
-        "dotenv": "10.0.0",
         "dotenv-safe": "8.2.0",
         "ejs": "3.1.6",
         "errorhandler": "1.5.1",
         "express": "4.17.1",
         "graphql": "16.0.1",
         "https-proxy-agent": "^5.0.0",
+        "ioredis": "^5.3.2",
         "lodash": "4.17.21",
         "method-override": "3.0.0",
         "mongoose": "5.13.9",
@@ -3718,14 +3718,6 @@
         "node": ">=8"
       }
     },
-    "node_modules/dotenv": {
-      "version": "10.0.0",
-      "resolved": "https://registry.npmjs.org/dotenv/-/dotenv-10.0.0.tgz",
-      "integrity": "sha512-rlBi9d8jpv9Sf1klPjNfFAuWDjKLwTIJJ/VxtoTwIR6hnZxcEOQCZg2oIL3MWBYw5GpUDKOEnND7LXTbIpQ03Q==",
-      "engines": {
-        "node": ">=10"
-      }
-    },
     "node_modules/dotenv-safe": {
       "version": "8.2.0",
       "resolved": "https://registry.npmjs.org/dotenv-safe/-/dotenv-safe-8.2.0.tgz",
@@ -12377,11 +12369,6 @@
         }
       }
     },
-    "dotenv": {
-      "version": "10.0.0",
-      "resolved": "https://registry.npmjs.org/dotenv/-/dotenv-10.0.0.tgz",
-      "integrity": "sha512-rlBi9d8jpv9Sf1klPjNfFAuWDjKLwTIJJ/VxtoTwIR6hnZxcEOQCZg2oIL3MWBYw5GpUDKOEnND7LXTbIpQ03Q=="
-    },
     "dotenv-safe": {
       "version": "8.2.0",
       "resolved": "https://registry.npmjs.org/dotenv-safe/-/dotenv-safe-8.2.0.tgz",
diff --git a/packages/feedback-service/package.json b/packages/feedback-service/package.json
index a1efd3bcb..c0f8fe171 100644
--- a/packages/feedback-service/package.json
+++ b/packages/feedback-service/package.json
@@ -57,13 +57,13 @@
     "clean-webpack-plugin": "4.0.0",
     "cookie-parser": "1.4.5",
     "cors": "2.8.5",
-    "dotenv": "10.0.0",
     "dotenv-safe": "8.2.0",
     "ejs": "3.1.6",
     "errorhandler": "1.5.1",
     "express": "4.17.1",
     "graphql": "16.0.1",
     "https-proxy-agent": "^5.0.0",
+    "ioredis": "^5.3.2",
     "lodash": "4.17.21",
     "method-override": "3.0.0",
     "mongoose": "5.13.9",
diff --git a/packages/feedback-service/src/helpers.ts b/packages/feedback-service/src/helpers.ts
index 656b9fb1d..99503a05b 100644
--- a/packages/feedback-service/src/helpers.ts
+++ b/packages/feedback-service/src/helpers.ts
@@ -319,23 +319,27 @@ async function manageSearchIndex(data: any, mode: string) {
 function createEmailTemplate(
   userInfo: any,
   feedback: FeedbackType,
-  app: App,
+  projectId: string,
   config: FeedbackConfigType,
 ) {
+  const appName = projectId.split( '/' )[ 1 ] ?? projectId;
+
   const emailBody = `
 Hi ${userInfo[0].cn},<br/><br/>
-We have received the ${feedback.category.toLowerCase()} for the ${
-  app.name
-}<br/><br/>
+We have received the ${feedback.category.toLowerCase()} for the ${appName}<br/><br/>
 
 Summary: ${feedback.summary}<br/><br/>
 URL: ${new URL(process.env.FEEDBACK_CLIENT as string).origin}${
-  (feedback.stackInfo as any)?.path
-}<br/><br/>
+    (feedback.stackInfo as any)?.path
+  }<br/><br/>
 
-${ feedback.ticketUrl ? `A ticket has opened for the reported ${feedback.category.toLowerCase()} and you can track the progress at ${
+${
   feedback.ticketUrl
-}<br/><br/>` : ''}
+    ? `A ticket has opened for the reported ${feedback.category.toLowerCase()} and you can track the progress at ${
+        feedback.ticketUrl
+      }<br/><br/>`
+    : ''
+}
 Thanks<br/><br/>
 
 P.S.: This is an automated email. Please do not reply.
@@ -347,7 +351,7 @@ P.S.: This is an automated email. Please do not reply.
     to: userInfo[0].mail,
     subject: `${feedback.error ? feedback.error : feedback.experience} - ${
       feedback.category.charAt(0) + feedback.category.substring(1).toLowerCase()
-    } reported for ${app.name}.`,
+    } reported for ${appName}.`,
     body: emailBody,
   };
   return emailData;
diff --git a/packages/feedback-service/src/jobs/createGithubIssue.ts b/packages/feedback-service/src/jobs/createGithubIssue.ts
index 70c875698..ebf2dc9e5 100644
--- a/packages/feedback-service/src/jobs/createGithubIssue.ts
+++ b/packages/feedback-service/src/jobs/createGithubIssue.ts
@@ -1,9 +1,9 @@
 import {Worker} from 'bullmq';
-import {redisConfiguration} from '../lib/queue';
 import {WorkerProps} from '.';
 import {processIntegrationInput} from '../helpers';
 import axios from 'axios';
 import logger from '../lib/logger';
+import { redisConnection } from '../lib/redis';
 
 export const GITHUB_JOB_NAME = 'createGithubIssue';
 export const createGithubIssue = new Worker<WorkerProps>(
@@ -59,5 +59,7 @@ export const createGithubIssue = new Worker<WorkerProps>(
       });
     return githubResponse;
   },
-  redisConfiguration
+  {
+    connection: redisConnection,
+  }
 );
diff --git a/packages/feedback-service/src/jobs/createGitlabIssue.ts b/packages/feedback-service/src/jobs/createGitlabIssue.ts
index fa2ebb583..47cedb3ba 100644
--- a/packages/feedback-service/src/jobs/createGitlabIssue.ts
+++ b/packages/feedback-service/src/jobs/createGitlabIssue.ts
@@ -1,9 +1,9 @@
 import {Worker} from 'bullmq';
-import {redisConfiguration} from '../lib/queue';
 import {processIntegrationInput} from '../helpers';
 import {WorkerProps} from '.';
 import axios from 'axios';
 import logger from '../lib/logger';
+import { redisConnection } from '../lib/redis';
 
 export const GITLAB_JOB_NAME = 'createGitlabIssue';
 export const createGitlabIssue = new Worker<WorkerProps>(
@@ -61,5 +61,7 @@ export const createGitlabIssue = new Worker<WorkerProps>(
       });
     return gitlabResponse;
   },
-  redisConfiguration
+  {
+    connection: redisConnection,
+  }
 );
diff --git a/packages/feedback-service/src/jobs/createJira.ts b/packages/feedback-service/src/jobs/createJira.ts
index f9cf1b981..435c67963 100644
--- a/packages/feedback-service/src/jobs/createJira.ts
+++ b/packages/feedback-service/src/jobs/createJira.ts
@@ -1,5 +1,5 @@
 import {Worker} from 'bullmq';
-import {redisConfiguration} from '../lib/queue';
+import {redisConnection} from '../lib/redis';
 import {processIntegrationInput, proxyAgent} from '../helpers';
 import axios from 'axios';
 import {WorkerProps} from '.';
@@ -58,7 +58,9 @@ export const createJira = new Worker<WorkerProps>(
       throw err;
     }
   },
-  redisConfiguration
+  {
+    connection: redisConnection,
+  }
 );
 
 createJira.on('active', (job) => {
diff --git a/packages/feedback-service/src/lib/queue.ts b/packages/feedback-service/src/lib/queue.ts
index a4163c699..e1c3df6c2 100644
--- a/packages/feedback-service/src/lib/queue.ts
+++ b/packages/feedback-service/src/lib/queue.ts
@@ -1,15 +1,9 @@
-import { Queue, QueueOptions } from 'bullmq';
+import { Queue } from 'bullmq';
 import { JIRA_JOB_NAME } from '../jobs/createJira';
 import { GITLAB_JOB_NAME } from '../jobs/createGitlabIssue';
 import { GITHUB_JOB_NAME } from '../jobs/createGithubIssue';
+import { redisConnection } from './redis';
 
-export const redisConfiguration: QueueOptions = {
-  connection: {
-    host: process.env.REDIS_HOST,
-    port: Number.parseInt(process.env.REDIS_PORT ?? '6379'),
-  }
-}
-
-export const jiraQueue = new Queue(JIRA_JOB_NAME, redisConfiguration);
-export const gitlabQueue = new Queue(GITLAB_JOB_NAME, redisConfiguration);
-export const githubQueue = new Queue(GITHUB_JOB_NAME, redisConfiguration);
+export const jiraQueue = new Queue(JIRA_JOB_NAME, { connection: redisConnection });
+export const gitlabQueue = new Queue(GITLAB_JOB_NAME, { connection: redisConnection });
+export const githubQueue = new Queue(GITHUB_JOB_NAME, { connection: redisConnection });
diff --git a/packages/feedback-service/src/lib/redis.ts b/packages/feedback-service/src/lib/redis.ts
new file mode 100644
index 000000000..b3fde4fe7
--- /dev/null
+++ b/packages/feedback-service/src/lib/redis.ts
@@ -0,0 +1,8 @@
+require('events').defaultMaxListeners = 70;
+import {Redis} from 'ioredis';
+
+export const redisConnection = new Redis({
+  host: process.env.REDIS_HOST,
+  port: Number.parseInt(process.env.REDIS_PORT ?? '6379'),
+  maxRetriesPerRequest: null,
+});